pinkdolphins0400
Level 1 (37 points)
iPhone

Q: iPhone won't stay connected to internet???

*originally posted on MacRumors forums but no replies*


So basically for the past few days my phone sometimes won't stay connected to my BT-Hub3 internet network. I connect to it and then sometimes it'll stay connected for a minute to a few seconds and then disconnect. When I go to the wifi thing it appears available to connect to. After a couple of times of this happening it'll say incorrect password (its the correct password) and disconnect me and then I have to type in the password. Repeat infinity. It is honestly so frustrating.

 

Sometimes it'll stay and be fine but its happened twice in the past few days and never ever has happened before with any phone I've had.

 

I try my phone with my BT-Hub4 internet network and it'll stay connected. The only issue with this is that that internet is further away (downstairs), thus has a weak connection that won't load anything unless I'm leaning over my bed.

 

I initially suspected my internet to be at fault, but as I'm typing this I am connected to the BT-Hub3 network without it disconnecting even once.

 

I've had the phone for a year and 2 months (previous owner had it since October/November/December in the release year) and recently got an unofficial battery replacement if that's any help. I also always have my phone on low power mode. The phone used to always connect fine to BT-Hub3 network even with the unofficial battery and the low power mode though.

 

I've had several other problems with the phone (camera, apps not downloading, heating up for no apparent reason, random battery drain despite the new battery being only 3 months old and was same issue with old battery, slow Touch ID that apparently isn't normal), most of which happened recently.

 

I had all settings reset a week or two ago but surely if that messed with my internet settings I would have had the internet problem sooner??? Not sure if I should try resetting network settings. I do hate doing so and only do it if I have to.


On a last note, I have the latest iOS version so ignore it saying its on 9.3.2

iPhone 5s, iOS 9.3.2

Posted on Aug 22, 2016 4:27 AM

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pinkdolphins0400

Q: iPhone won't stay connected to internet???

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  • by tim_135,Helpful

    tim_135 tim_135 Aug 23, 2016 12:06 PM in response to pinkdolphins0400
    Community Specialists
    Aug 23, 2016 12:06 PM in response to pinkdolphins0400

    Hi pinkdolphins0400,

     

    Thanks for posting in the Apple Support Communities! I understand you're having trouble with your iPhone not staying connected to your home internet connection. I use my home Wi-Fi network to stay connected so I don't use any cellular data, so I can understand wanting to make sure you're able to stay connected. I'm happy to provide some suggestions for you.

     

    The first thing that I recommend to do is follow the steps in the following article. It looks like you've already gone through some of these steps, but I want to be sure you've covered everything. 

    If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network

     

    Since you mentioned that your iPhone will stay connected to your other network, you may want to take a look at the network settings for the one you're having trouble staying connected to. The article below offers info on suggested network configurations for Apple devices. You may also want to check with the manufacturer for your BT-Hub 3 to see if there are any updates that need to be performed. This could cause issues with disconnects. 

    Recommended settings for Wi-Fi routers and access points

     

    For the other problems that you mentioned (apps not downloading, camera, battery drain, Touch ID, etc.) the settings reset was a great troubleshooting step to try. If those things are still happening, I recommend to make a backup of your iPhone and then restore it using iTunes. The backup will ensure that your data is saved. When you do the restore using iTunes, you'll want to set it up as a new device (temporarily) and then test it out. Once you test it out, you can try restoring your backup. You can find all of the information you'll need below. 

    How to back up your iPhone, iPad, and iPod touch

    Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings

    Restore your iPhone, iPad, or iPod touch from a backup

     

    Cheers!

  • by pinkdolphins0400,

    pinkdolphins0400 pinkdolphins0400 Aug 23, 2016 12:12 PM in response to tim_135
    Level 1 (37 points)
    iPhone
    Aug 23, 2016 12:12 PM in response to tim_135

    I reset the network settings which obviously restarted the phone and same issue is still occurring (though the WiFi did work for about half an hour before it started happening again). Also, am sure the WiFi has been restarted since the issue started occurring so see no point in restarting it again.

     

    In addition to these points there are two other iPhone 5s' in my house which connect to the same WiFi fine.

     

    I don't understand anything about the second article as I am not in charge of the WiFi in my house (my grandfather is as he used to work for BT) so wouldn't wanna try messing with it and then end up breaking it for others.