Q: iPhone 6 plus - emails intermittently sent out with no subject
Hi,
I have an MS exchange online email account on my iphone 6 plus. Sometimes, for no obvious reason, a couple of the messages I send out have no subjects. First I thought it was me who forgot, but when it happened again, I was sure I am putting a subject since I noticed it on the spot and was able to do tests and replicate the issue, and they would go out with no subjects. Since I have access to the company's Office 365 admin account, I ran a message trace and I can confirm that only me has this issue, almost everyone here has his email setup on his iphone, and no one has this issue during this time frame. We tried to send from another iphone during the time we saw the issue and confirmed that only me has this issue. I have seen it 3 times so far, it disappears by itself afterwards, and we were able to run multiple message traces with other clients on the MS Exchange Online service, with the same scenario, and no one had this issue in that time frame.
It is one of these weird situations where every provider will tell you that this is not from our side, check with the other party, but honestly, I made all the test I can think of, and have no conclusive results of where the problem is coming from.
Any suggestions are appreciated
Thanks.
iPhone 6 Plus, iOS 9.3.4
Posted on Aug 22, 2016 7:51 AM