Jacobite89
Level 1 (8 points)
Notebooks

Q: MacBook Pro freeze

Greetings everyone,

i have a problem with my MacBook Pro 13" with Retina (Mid 2014).

 

Since nearly 2 month i get random system freezes, most when using safari, chrome or firefox.
The screen goes black or the display content freezes. i can move the mouse, but no mouse click or keyboard press is recognized.

 

Following things i had already completed:

Disktool: First Aid

Apple Hardware Diagnosis over Internet

Safemode Boot

Install El Captain via USB Stick

Install Maverics via Internet Recovery

Run complete MemTest

 

None of these points list an error or helping stopping the freezes.

 

any further suggestions? i'm afraid that there is any hardware problem. unfortunately i'm out auf warranty and had no apple care. is there any way to run a complete system test?

MacBook Pro with Retina display, OS X El Capitan (10.11.6)

Posted on Aug 22, 2016 7:11 AM

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Jacobite89

Q: MacBook Pro freeze

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  • by JimmyCMPIT,

    JimmyCMPIT JimmyCMPIT Aug 22, 2016 7:16 AM in response to Jacobite89
    Level 5 (7,095 points)
    Mac OS X
    Aug 22, 2016 7:16 AM in response to Jacobite89

    AHT is the most sophisticated test available to you

    Using Apple Hardware Test - Apple Support

    if you take it to an apple store they have the ability to do a battery of tests not available to the public. The diagnostics are free, the repairs are not. Contact Apple using the link at the bottom of this page.

    In the mean time if you would like to post an etrecheck report for further analysis you may include it in this post.

    www.etrecheck.com