Restoring iPhone to factory settings

I have been told by Apple that I have to reset my iPhone 5s to the original factory settings in order to get text messages to work. Would that really work?

iPhone 5s, iOS 9.3.4

Posted on Aug 22, 2016 8:30 AM

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16 replies

Aug 22, 2016 8:37 AM in response to redskins4me

If you can't send or receive messages on your iPhone, iPad, or iPod touch - Apple Support

In some cases yes, but I would try and reset network settings first as well as a hard reset.

Settings>General>Reset>Reset Network settings.

Hard reset- Hold sleep/wake and home button down for thirty seconds.

If none of that works, I would then try and fix iMessages by reseting your iphone

first make sure you have it backed up to iCloud or your laptop/PC

then Settings>General>Reset>Erase all Content and Settings.

Aug 22, 2016 8:58 AM in response to Demo

This is going to sound strange but after I updated to 9.3.4 on both my iPhone and my iPad it stop sending messages to contacts that to no have an Apple device. I was told on another chat this morning to log out of iMessage and Wi-Fi which I did. She then told me to do a restart by pressing both the home but and the on and off button on both devices and when the icons come back on both devices to log back into everything. I have done this more times with Apple than I care to discuss. The biggest problem is that when I am on my iPhone and in messages and I click on text message forwarding and the slider is set to green I get a messages on my phone that says to enter the code from my iPad to allow iPhone to send and receive on my iPad no code shows up on iPad. Since I did do the update on both devices to 9.3.4 I no longer get the code sent to iPad.

Aug 22, 2016 9:36 AM in response to redskins4me

You can try this and while it is not nearly as much work as restoring the iPad, it does take some time and effort to get things back to where they were. Reset all Settings. Settings>General>Reset>Reset all Settings.


This does not affect any data, but it returns the iPad to out of the box condition with regard to the settings. All WiFi network passwords will have to be re-entered, your wallpaper, brightness settings, privacy settings and everything else in the settings app will have to be configured to where you had them before resetting. You will have to sign into Facetime and Messages again as well.

Aug 22, 2016 9:39 AM in response to redskins4me

redskins4me wrote:


This is going to sound strange but after I updated to 9.3.4 on both my iPhone and my iPad it stop sending messages to contacts that to no have an Apple device.

The first thing you should do in that case is contact your carrier and make sure that your phone account is properly configured for texting. Even if it was before, something could have happened. SMS is a carrier function and you should always start there.

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Restoring iPhone to factory settings

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