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All replies
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Helpful answers
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Aug 22, 2016 8:37 AM in response to redskins4meby Michael McCranie,If you can't send or receive messages on your iPhone, iPad, or iPod touch - Apple Support
In some cases yes, but I would try and reset network settings first as well as a hard reset.
Settings>General>Reset>Reset Network settings.
Hard reset- Hold sleep/wake and home button down for thirty seconds.
If none of that works, I would then try and fix iMessages by reseting your iphone
first make sure you have it backed up to iCloud or your laptop/PC
then Settings>General>Reset>Erase all Content and Settings.
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Aug 22, 2016 8:34 AM in response to redskins4meby Demo,Nobody here can say with any certainty that it will work, however, unless there is underlying hardware damage that nobody has accounted for, in theory, it should work. Before you restore the device, what troubleshooting steps have you taken and exactly what happens when you try to send a text?
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Aug 22, 2016 8:58 AM in response to Demoby redskins4me,This is going to sound strange but after I updated to 9.3.4 on both my iPhone and my iPad it stop sending messages to contacts that to no have an Apple device. I was told on another chat this morning to log out of iMessage and Wi-Fi which I did. She then told me to do a restart by pressing both the home but and the on and off button on both devices and when the icons come back on both devices to log back into everything. I have done this more times with Apple than I care to discuss. The biggest problem is that when I am on my iPhone and in messages and I click on text message forwarding and the slider is set to green I get a messages on my phone that says to enter the code from my iPad to allow iPhone to send and receive on my iPad no code shows up on iPad. Since I did do the update on both devices to 9.3.4 I no longer get the code sent to iPad.
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Aug 22, 2016 9:04 AM in response to redskins4meby Demo,On the iPad, did you go to Settings>Messages>Send & Receive at>You can be reached by iMessages at>Your iPhone number? Is the phone number checked?
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Aug 22, 2016 9:36 AM in response to redskins4meby Demo,You can try this and while it is not nearly as much work as restoring the iPad, it does take some time and effort to get things back to where they were. Reset all Settings. Settings>General>Reset>Reset all Settings.
This does not affect any data, but it returns the iPad to out of the box condition with regard to the settings. All WiFi network passwords will have to be re-entered, your wallpaper, brightness settings, privacy settings and everything else in the settings app will have to be configured to where you had them before resetting. You will have to sign into Facetime and Messages again as well.
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Aug 22, 2016 9:39 AM in response to redskins4meby Meg St._Clair,redskins4me wrote:
This is going to sound strange but after I updated to 9.3.4 on both my iPhone and my iPad it stop sending messages to contacts that to no have an Apple device.
The first thing you should do in that case is contact your carrier and make sure that your phone account is properly configured for texting. Even if it was before, something could have happened. SMS is a carrier function and you should always start there.
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Aug 22, 2016 9:56 AM in response to Demoby redskins4me,Ok thanks...the code finally came up on my iPad and I put the code in the iPhone and clicked allow but then the green light on the iPhone for iPad just keeps turning off....
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Aug 22, 2016 10:00 AM in response to redskins4meby Demo,Did you try restarting or resetting the phone? Resetting would be the two button reboot that you tried so many times.
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Aug 22, 2016 10:11 AM in response to Demoby redskins4me,Yes, I just did and the iPad button on my iPhone will not stay green...I put the code from my iPad into the phone and I clicked on allow...that is when the green button on the iPhone goes off. Sorry
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Aug 22, 2016 11:00 AM in response to redskins4meby Demo,I would hate to see you have to sign out of iMessage and sign back in again on the phone at this point, but it might be worth a try.
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Aug 22, 2016 11:47 AM in response to Demoby redskins4me,Ok..I did that now it's back to not sending the code to my iPad
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Aug 22, 2016 11:49 AM in response to redskins4meby redskins4me,OH MY!!!!!!! I don't know what just happened but a message on my iPad sent to enter "null" on my iPhone then different messages kept coming up and NOW my iPhone the iPad button is green
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Aug 22, 2016 12:34 PM in response to redskins4meby Demo,redskins4me wrote:
OH MY!!!!!!! I don't know what just happened
Who cares as long as it's working again! I'm glad to hear that you got it all sorted out.