redskins4me

Q: Restoring iPhone to factory settings

I have been told by Apple that I have to reset my iPhone 5s to the original factory settings in order to get text messages to work.  Would that really work?

iPhone 5s, iOS 9.3.4

Posted on Aug 22, 2016 8:30 AM

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Q: Restoring iPhone to factory settings

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  • by Michael McCranie,

    Michael McCranie Michael McCranie Aug 22, 2016 8:37 AM in response to redskins4me
    Level 3 (543 points)
    Mac OS X
    Aug 22, 2016 8:37 AM in response to redskins4me

    If you can't send or receive messages on your iPhone, iPad, or iPod touch - Apple Support

    In some cases yes, but I would try and reset network settings first as well as a hard reset.

    Settings>General>Reset>Reset Network settings.

    Hard reset- Hold sleep/wake and home button down for thirty seconds.

    If none of that works, I would then try and fix iMessages by reseting your iphone

    first make sure you have it backed up to iCloud or your laptop/PC

    then Settings>General>Reset>Erase all Content and Settings.

  • by Demo,

    Demo Demo Aug 22, 2016 8:34 AM in response to redskins4me
    Level 10 (95,372 points)
    iPad
    Aug 22, 2016 8:34 AM in response to redskins4me

    Nobody here can say with any certainty that it will work, however, unless there is underlying hardware damage that nobody has accounted for, in theory, it should work. Before you restore the device, what troubleshooting steps have you taken and exactly what happens when you try to send a text?

  • by redskins4me,

    redskins4me redskins4me Aug 22, 2016 8:58 AM in response to Demo
    Level 1 (9 points)
    Desktops
    Aug 22, 2016 8:58 AM in response to Demo

    This is going to sound strange but after I updated to 9.3.4 on both my iPhone and my iPad it stop sending messages to contacts that to no have an Apple device.  I was told on another chat this morning to log out of iMessage and Wi-Fi which I did.  She then told me to do a restart by pressing both the home but and the on and off button on both devices and when the icons come back on both devices to log back into everything.  I have done this more times with Apple than I care to discuss.  The biggest problem is that when I am on my iPhone and in messages and I click on text message forwarding and the slider is set to green I get a messages on my phone that says to enter the code from my iPad to allow iPhone to send and receive on my iPad no code shows up on iPad.  Since I did do the update on both devices to 9.3.4 I no longer get the code sent to iPad. 

  • by Demo,

    Demo Demo Aug 22, 2016 9:04 AM in response to redskins4me
    Level 10 (95,372 points)
    iPad
    Aug 22, 2016 9:04 AM in response to redskins4me

    On the iPad, did you go to Settings>Messages>Send & Receive at>You can be reached by iMessages at>Your iPhone number? Is the phone number checked?

  • by redskins4me,

    redskins4me redskins4me Aug 22, 2016 9:10 AM in response to Demo
    Level 1 (9 points)
    Desktops
    Aug 22, 2016 9:10 AM in response to Demo

    Yes it is checked on the iPad

  • by Demo,

    Demo Demo Aug 22, 2016 9:36 AM in response to redskins4me
    Level 10 (95,372 points)
    iPad
    Aug 22, 2016 9:36 AM in response to redskins4me

    You can try this and while it is not nearly as much work as restoring the iPad, it does take some time and effort to get things back to where they were. Reset all Settings. Settings>General>Reset>Reset all Settings.

     

    This does not affect any data, but it returns the iPad to out of the box condition with regard to the settings. All WiFi network passwords will have to be re-entered, your wallpaper, brightness settings, privacy settings and everything else in the settings app will have to be configured to where you had them before resetting. You will have to sign into Facetime and Messages again as well.

  • by Meg St._Clair,

    Meg St._Clair Meg St._Clair Aug 22, 2016 9:39 AM in response to redskins4me
    Level 9 (58,834 points)
    iPhone
    Aug 22, 2016 9:39 AM in response to redskins4me

    redskins4me wrote:

     

    This is going to sound strange but after I updated to 9.3.4 on both my iPhone and my iPad it stop sending messages to contacts that to no have an Apple device.

    The first thing you should do in that case is contact your carrier and make sure that your phone account is properly configured for texting. Even if it was before, something could have happened. SMS is a carrier function and you should always start there.

  • by redskins4me,

    redskins4me redskins4me Aug 22, 2016 9:56 AM in response to Demo
    Level 1 (9 points)
    Desktops
    Aug 22, 2016 9:56 AM in response to Demo

    Ok thanks...the code finally came up on my iPad and I put the code in the iPhone and clicked allow but then the green light on the iPhone for iPad just keeps turning off....

  • by Demo,

    Demo Demo Aug 22, 2016 10:00 AM in response to redskins4me
    Level 10 (95,372 points)
    iPad
    Aug 22, 2016 10:00 AM in response to redskins4me

    Did you try restarting or resetting the phone? Resetting would be the two button reboot that you tried so many times.

  • by redskins4me,

    redskins4me redskins4me Aug 22, 2016 10:11 AM in response to Demo
    Level 1 (9 points)
    Desktops
    Aug 22, 2016 10:11 AM in response to Demo

    Yes, I just did and the iPad button on my iPhone will not stay green...I put the code from my iPad into the phone and I clicked on allow...that is when the green button on the iPhone goes off.   Sorry

  • by Demo,

    Demo Demo Aug 22, 2016 11:00 AM in response to redskins4me
    Level 10 (95,372 points)
    iPad
    Aug 22, 2016 11:00 AM in response to redskins4me

    I would hate to see you have to sign out of iMessage and sign back in again on the phone at this point, but it might be worth a try.

  • by redskins4me,

    redskins4me redskins4me Aug 22, 2016 11:47 AM in response to Demo
    Level 1 (9 points)
    Desktops
    Aug 22, 2016 11:47 AM in response to Demo

    Ok..I did that now it's back to not sending the code to my iPad

  • by redskins4me,

    redskins4me redskins4me Aug 22, 2016 11:49 AM in response to redskins4me
    Level 1 (9 points)
    Desktops
    Aug 22, 2016 11:49 AM in response to redskins4me

    OH MY!!!!!!!    I don't know what just happened but a message on my iPad sent to enter "null" on my iPhone then different messages kept coming up and NOW my iPhone the iPad button is green

  • by Demo,

    Demo Demo Aug 22, 2016 12:34 PM in response to redskins4me
    Level 10 (95,372 points)
    iPad
    Aug 22, 2016 12:34 PM in response to redskins4me

    redskins4me wrote:

     

    OH MY!!!!!!!    I don't know what just happened

    Who cares as long as it's working again! I'm glad to hear that you got it all sorted out.

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