acarder1149
Level 1 (8 points)
Apple Watch

Q: apple watch battery issues

Purchased an apple watch in May of 2016, the battery is no longer charging.  One day it will be fine the next after being charged all night it has no charge in the morning. Any solutions besides restarting? Which didnt work. I live a distance from the apple store.  Trying to fix before I make a trip.

Apple Watch

Posted on Aug 22, 2016 8:48 AM

by Jonathan UK,Apple recommended
Jonathan UK Jonathan UK
Level 7 (29,455 points)
Apple Watch
A:

Hi

 

I appreciate that you have owned your watch since May. However, it is still worth working through the following troubleshooting steps before contacting Apple.

 

When charging your watch, check that:

 

  • All plastic wrap has been removed from both ends and both sides of the charging cable (check closely on the head of the charger).

charger-plastic-2.gif

  • The back of your watch and the head of the charging cable are clean and dry (clean them with a nonabrasive, lint-free cloth).
  • The charging head is properly aligned with the back of the watch, with the concave / curved side touching it fully:
    • Some watch docks, stands, cases or protectors might hinder this. If you are using any of these accessories, try instead charging your watch by connecting it directly to the charging cable, without using them.
  • If possible, test by using another genuine Apple Magnetic Charging Cable (for example, by borrowing one from a friend).
  • If you are charging your watch by plugging the cable into mains power:
    • Check that the USB connector on the Apple Magnetic Charging Cable is pushed fully into the USB Power Adapter.
    • Check that the USB Power Adapter is pushed fully into the power outlet.
    • Try using different adapters from the following:
      • The Apple USB Power Adapter that was supplied with the watch, or;
      • An Apple 5W (iPhone) or 12W (iPad) USB Power Adapter, or;
      • An Apple-certified (MFi) third-party 5W USB power adapter.
    • Try using a different power outlet (one that is known to be working properly).
  • If no other suitable power adapters are available, try instead charging by plugging the cable into a USB port.
    • If charging via a USB port on a computer, ensure that you use a USB 2.0 or 3.0 port, the computer remains turned on and awake and the cable is plugged directly into the computer (not into, for example, an external keyboard).

 

If you identify an issue with a particular component (adapter, cable or watch) or if the issue otherwise persists, contact Apple Support (mail-in service may be available) or make a Genius Bar reservation with a view to having your product(s) checked and, if necessary, serviced / replaced under warranty:

 

 

More information:

Check your battery and charge your Apple Watch - Apple Support

If your Apple Watch won't charge or it won't turn on - Apple Support

Posted on Aug 22, 2016 8:51 AM

Close
acarder1149

Q: apple watch battery issues

  • All replies
  • Helpful answers

  • by Jonathan UK,Apple recommended

    Jonathan UK Jonathan UK Aug 22, 2016 8:51 AM in response to acarder1149
    Level 7 (29,455 points)
    Apple Watch
    Aug 22, 2016 8:51 AM in response to acarder1149

    Hi

     

    I appreciate that you have owned your watch since May. However, it is still worth working through the following troubleshooting steps before contacting Apple.

     

    When charging your watch, check that:

     

    • All plastic wrap has been removed from both ends and both sides of the charging cable (check closely on the head of the charger).

    charger-plastic-2.gif

    • The back of your watch and the head of the charging cable are clean and dry (clean them with a nonabrasive, lint-free cloth).
    • The charging head is properly aligned with the back of the watch, with the concave / curved side touching it fully:
      • Some watch docks, stands, cases or protectors might hinder this. If you are using any of these accessories, try instead charging your watch by connecting it directly to the charging cable, without using them.
    • If possible, test by using another genuine Apple Magnetic Charging Cable (for example, by borrowing one from a friend).
    • If you are charging your watch by plugging the cable into mains power:
      • Check that the USB connector on the Apple Magnetic Charging Cable is pushed fully into the USB Power Adapter.
      • Check that the USB Power Adapter is pushed fully into the power outlet.
      • Try using different adapters from the following:
        • The Apple USB Power Adapter that was supplied with the watch, or;
        • An Apple 5W (iPhone) or 12W (iPad) USB Power Adapter, or;
        • An Apple-certified (MFi) third-party 5W USB power adapter.
      • Try using a different power outlet (one that is known to be working properly).
    • If no other suitable power adapters are available, try instead charging by plugging the cable into a USB port.
      • If charging via a USB port on a computer, ensure that you use a USB 2.0 or 3.0 port, the computer remains turned on and awake and the cable is plugged directly into the computer (not into, for example, an external keyboard).

     

    If you identify an issue with a particular component (adapter, cable or watch) or if the issue otherwise persists, contact Apple Support (mail-in service may be available) or make a Genius Bar reservation with a view to having your product(s) checked and, if necessary, serviced / replaced under warranty:

     

     

    More information:

    Check your battery and charge your Apple Watch - Apple Support

    If your Apple Watch won't charge or it won't turn on - Apple Support

  • by Michael McCranie,

    Michael McCranie Michael McCranie Aug 22, 2016 8:51 AM in response to acarder1149
    Level 3 (543 points)
    Mac OS X
    Aug 22, 2016 8:51 AM in response to acarder1149

    If your Apple Watch won't charge or it won't turn on - Apple Support