Apple says my serial number is invalid. What do I do?
What do I do if apple says my serial number is incorrect?
iPhone 6s Plus, iOS 9.3.4
How did you ask Apple about your serial number?
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The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
6 replies
Where did you get the phone?
What is the exact message you get when you enter the serial number here: https://checkcoverage.apple.com
I Wanted to send my phone in for a screen repair so I logged on to the apple website and searched for repairs. After that I was instructed to enter my serial bed which I did
but it kept on saying it's invalid
Where did you get the phone? Where are you getting the serial number from?
i bought it off a website. Got the serial number off the box.
Get the serial number from Settings>General>About. Sounds like you bought a gray market phone that was re-packaged, possibly counterfeit packaging or even a counterfeit phone.
Apple says my serial number is invalid. What do I do?