schelle82
Level 1 (4 points)
Apple Music

Q: Artist Picture Not Loading

I am having trouble with a very small amount of my artist pictures. I had a few not display and then I signed out and back in and now it is down to one. Any idea on what causes this. FWIW: When I click on the artist and it goes to my albums/songs for them, their picture shows up on that page but not on the all artists page? Any ideas? Thanks! -Clint

Posted on Aug 22, 2016 1:11 PM

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schelle82

Q: Artist Picture Not Loading

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  • by chris_g1,

    chris_g1 chris_g1 Aug 23, 2016 1:13 PM in response to schelle82
    Community Specialists
    Aug 23, 2016 1:13 PM in response to schelle82

    Hello Clint, 

     

    Thanks for using Apple Support Communities. 

     

    I see that you are having trouble with a small amount of the artists pictures displaying in Apple Music on your Android device. This is happening on the all artists page. That's something I certainly wouldn't want to have happening. I want to help you get all the artists pictures back. 

     

    Use Get help with Apple Music on Android, specifically, these sections: 

     

    Restart the app

    Most issues resolve if you quit Apple Music and then reopen it.

    To make sure that the app is completely closed and all background processes are stopped before you reopen it, follow these steps:

    1. From the Home screen, tap Apps.
    2. Tap Settings.
    3. Scroll down to Applications and tap "Application manager."
    4. Tap Apple Music.
    5. Tap Force Stop. If you see a message that says "If you force stop an app, it may cause errors," tap OK.
    6. Return to the Home screen or your application list, and reopen Apple Music.

    Clear the app cache

    1. From the Home screen, tap Apps.
    2. Tap Settings.
    3. Scroll down to Applications and tap "Application manager."
    4. Tap Apple Music.
    5. Tap Clear Cache.
    6. Return to the Home screen or your application list, and reopen Apple Music.

    Restart your phone

    Turn your phone off for 30 seconds, then turn it back on.

     

    Have an amazing day!