b11k22
Level 1
(4 points)
Q: My macbook pro keeps turning off when I try to turn it on
Hi Guys,
I have a 2015 13" macbook pro retina display. Its 14 months old so the warranty has expired. I just came home from a 5 week trip in south america, and when I tried to turn on the macbook, it gets to the opening screen with the different accounts, and when I click on my account and write the password and press enter, the macbook just turns off. I've tried this several times and on some occasions it doesn't even get to the main screen, it just turns off before I can click anything. Im certain this has something to do with it not being used for the past month or so, is there anything I can do to make it work?
Any help would be greatly appreciated!!!!
MacBook Pro with Retina display
lllaass
Level 10
(188,027 points)
- Try resetting the SMC and NVRAM/PRAM
Intel-based Macs: Resetting the System Management Controller (SMC)
https://support.apple.com/en-us/HT201295
https://support.apple.com/en-us/HT204063
- Try starting in Safe Mode
OS X: What is Safe Boot, Safe Mode?
https://support.apple.com/en-us/HT201262
- Boot to Recovery and repair the startup disk
OS X: About OS X Recovery - Apple Support
https://support.apple.com/en-us/HT201314
- If it is repairable reinstall the OSX
How to reinstall OS X on your Mac - Apple Support
https://support.apple.com/en-us/HT204904
- If you do not have a backup use disk utility to restore the internal disk to an external disk so you can try to recover data.
Then format the startup disk and do a fresh install of OSX
