sideline2

Q: remote app doesn't find apple tv

I just bought the latest apple tv (4th gen).  I used to have the old apple tv and had two emote apps on my iphone. Neither of them recognized the new apple tv.  I am signed in home wifi for both iphone and apple tv and have the latest ios.  I know one remote app hasn't updated with the new ios.  But the other was updated on Aug 1, 2016.  I can't think anything else to make it to work.  Does anyone have an answer?

AirPort Extreme 802.11n (3rd Gen)

Posted on Aug 22, 2016 5:47 PM

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Q: remote app doesn't find apple tv

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  • by Winston Churchill,

    Winston Churchill Winston Churchill Aug 22, 2016 6:00 PM in response to sideline2
    Level 10 (103,368 points)
    Apple TV
    Aug 22, 2016 6:00 PM in response to sideline2

    Check that both devices are connected to the same wifi (Take a look at their IP addresses and make sure the first 3 sets of numbers are identical.

     

    Try the following steps for the Apple TV 4, check whether things are working after each step where appropriate, before trying the next.

    1. Restart the Apple TV (Settings > System > Restart).
    2. Restart the Apple TV by removing ALL the cables for 30 seconds.
    3. Restart your router. (Also try removing it’s power cord for at least 30 seconds)
    4. Reset the Apple TV (Settings > System > Reset > Reset all settings)
    5. Restart your mobile phone
    6. Restore the Apple TV (Settings > System > Reset > Restore)