luviafrommexicali

Q: Touch ID not working

the ID touch sensor of a new iphone 6 its not working, and I contact apple support and said its a hardware problem. It's under warranty ? its is covered by apple?

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Posted on Aug 22, 2016 6:56 PM

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Q: Touch ID not working

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  • by sberman,

    sberman sberman Aug 22, 2016 10:35 PM in response to luviafrommexicali
    Level 8 (39,090 points)
    Aug 22, 2016 10:35 PM in response to luviafrommexicali

    First, see the "Get Help" section here for remedies you might be able to provide yourself:

    Use Touch ID on iPhone and iPad - Apple Support

     

    We cannot tell you if your particular issue will be covered by Apple's warranty.  There are circumstances we don't know, such as external damage, water damage, etc.

     

    If the remedies above don't cure the issue, take the iPhone to an Apple Store or Authorized Apple Service Center (in the country where you bought the iPhone) and let them assess it and advise you how to proceed.