Arandel
Level 1 (19 points)
Mac OS X

Q: Apps crashing, System crashing, Beachballing

Frequent Beachballing, occasional app crashing and system crashing

Here is the Etre Check Report:

EtreCheck version: 3.0.2 (306)

Report generated 2016-08-22 19:47:34

Download EtreCheck from https://etrecheck.com

Runtime 2:19

Performance: Excellent

 

 

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

 

 

Problem: Apps are crashing

Description:

beachballing, apps crashing, system crashing

 

 

Hardware Information: ⓘ

    iMac (27-inch, Late 2013)

    [Technical Specifications] - [User Guide] - [Warranty & Service]

    iMac - model: iMac14,2

    1 3.4 GHz Intel Core i5 CPU: 4-core

    8 GB RAM Upgradeable - [Instructions]

        BANK 0/DIMM0

            4 GB DDR3 1600 MHz ok

        BANK 1/DIMM0

            4 GB DDR3 1600 MHz ok

        BANK 0/DIMM1

            Empty  

        BANK 1/DIMM1

            Empty  

    Bluetooth: Good - Handoff/Airdrop2 supported

    Wireless: Unknown

Video Information: ⓘ

    NVIDIA GeForce GTX 775M - VRAM: 2048 MB

        iMac 2560 x 1440

 

 

System Software: ⓘ

    OS X El Capitan 10.11.6 (15G31) - Time since boot: about 5 days

 

 

Disk Information: ⓘ

    APPLE SSD SD0128F disk0 : (121.33 GB) (Solid State - TRIM: Yes)

        EFI (disk0s1) <not mounted> : 210 MB

        Boot OS X (disk0s3) <not mounted> : 134 MB

        Macintosh HD (disk2) / : 3.11 TB (1.60 TB free)

            Core Storage: disk0s2 120.99 GB Online

            Core Storage: disk1s2 3.00 TB Online

 

 

    APPLE HDD ST3000DM001 disk1 : (3 TB) (Rotational)

        EFI (disk1s1) <not mounted> : 210 MB

        Recovery HD (disk1s3) <not mounted>  [Recovery]: 650 MB

        Macintosh HD (disk2) / : 3.11 TB (1.60 TB free)

            Core Storage: disk0s2 120.99 GB Online

            Core Storage: disk1s2 3.00 TB Online

 

 

USB Information: ⓘ

    VIA Labs, Inc.          USB3.0 Hub              6 TB

        VIA Labs, Inc.          USB3.0 Hub              6 TB

            Western Digital My Book 1230 6 TB

        EFI (disk4s1) <not mounted> : 315 MB

        Time Machine2 (disk4s2) /Volumes/Time Machine2 : 6.00 TB (4.48 TB free)

        VIA Labs, Inc.          USB3.0 Hub             

    Apple Inc. BRCM20702 Hub

        Apple Inc. Bluetooth USB Host Controller

    Apple Inc. FaceTime HD Camera (Built-in)

    Apple Inc. MacBook Air SuperDrive

    VIA Labs, Inc.          USB2.0 Hub             

        VIA Labs, Inc.          USB2.0 Hub             

            Full-Speed Mouse Full-Speed Mouse

        VIA Labs, Inc.          USB2.0 Hub             

 

 

Thunderbolt Information: ⓘ

    Apple Inc. thunderbolt_bus

        LaCie d2 TBT2 USB3

        Apple Inc. Thunderbolt to FireWire Adapter

 

 

Gatekeeper: ⓘ

    Mac App Store and identified developers

 

 

Kernel Extensions: ⓘ

        /Applications/Popcorn 4/Popcorn.app

    [not loaded]    com.roxio.TDIXController (2.0 - 2016-08-21) [Support]

 

 

        /System/Library/Extensions

    [not loaded]    com.avira.kext.FileAccessControl (1.0.0d1 - SDK 10.9 - 2016-08-05) [Support]

    [not loaded]    com.marvell.kext.USBGenericPrinterClass (1.0.0 - 2016-08-05) [Support]

 

 

System Launch Agents: ⓘ

    [failed]    com.apple.softwareupdate_notify_agent.plist (2016-05-08)

    [not loaded]    7 Apple tasks

    [loaded]    143 Apple tasks

    [running]    62 Apple tasks

    [killed]    25 Apple tasks

    25 processes killed due to insufficient RAM

 

 

System Launch Daemons: ⓘ

    [not loaded]    45 Apple tasks

    [loaded]    152 Apple tasks

    [running]    76 Apple tasks

    [killed]    17 Apple tasks

    17 processes killed due to insufficient RAM

 

 

Launch Agents: ⓘ

    [loaded]    com.google.keystone.agent.plist (2016-07-11) [Support]

    [loaded]    com.oracle.java.Java-Updater.plist (2014-02-20) [Support]

 

 

Launch Daemons: ⓘ

    [loaded]    com.adobe.fpsaud.plist (2016-06-28) [Support]

    [loaded]    com.barebones.textwrangler.plist (2009-09-04) [Support]

    [running]    com.bombich.ccchelper.plist (2015-01-04) [Support]

    [loaded]    com.google.keystone.daemon.plist (2016-07-11) [Support]

    [loaded]    com.malwarebytes.MBAMHelperTool.plist (2016-03-01) [Support]

    [loaded]    com.microsoft.office.licensing.helper.plist (2010-12-06) [Support]

    [loaded]    com.oracle.java.Helper-Tool.plist (2014-02-20) [Support]

    [loaded]    uk.co.canimaansoftware.ClamXavHelper.plist (2016-08-12) [Support]

    [loaded]    uk.co.canimaansoftware.ClamXavHelperUpdater.plist (2016-08-12) [Support]

 

 

User Launch Agents: ⓘ

    [loaded]    com.adobe.ARM.[...].plist (2010-01-29) [Support]

    [failed]    com.amazon.cloud-player.plist (2013-11-23) [Support]

    [running]    com.amazon.music.plist (2015-08-22) [Support]

    [failed]    com.hp.printerAgent.plist (2011-10-21) [Support]

    [loaded]    uk.co.canimaansoftware.clamxav.UninstallWatcher.plist (2016-08-16)

 

 

User Login Items: ⓘ

    iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

    smcFanControl    Application  (/Applications/smcFanControl.app)

    ExpanderDaemon    Application  (/Applications/StuffIt 12/StuffIt Expander.app/Contents/MacOS/ExpanderDaemon.app)

    EEventManager    Application Hidden (/Applications/Epson Software/Event Manager.app/Contents/Resources/Assistants/Event Manager/EEventManager.app)

    Dropbox    Application  (/Applications/Dropbox.app)

    Notes    Application  (/Applications/Notes.app)

    Paste Helper    Application  (~/Library/Application Support/Paste Helper/Paste Helper.app)

    CCC User Agent    Application  (/Applications/Carbon Copy Cloner.app/Contents/Library/LoginItems/CCC User Agent.app)

    Reminders    Application  (/Applications/Reminders.app)

    EEventManager    Application  (/Applications/Epson Software/Event Manager.app/Contents/Resources/Assistants/Event Manager/EEventManager.app)

    ConnectService    Application  (/Library/Application Support/ArcSoft/Connect Service/ConnectService.app)

 

 

Internet Plug-ins: ⓘ

    Flash Player: 22.0.0.209 - SDK 10.9 (2016-08-01) [Support]

    AdobePDFViewer: 9.5.5 (2013-05-16) [Support]

    ebrary Reader: 2.22 - 1/26/10 (2012-06-07) [Support]

    iPhotoPhotocast: 7.0 (2008-11-26)

    AmazonMP3DownloaderPlugin1017265: AmazonMP3DownloaderPlugin 1.0.17 (2012-07-31) [Support]

    RealPlayer Plugin: Unknown (2008-03-08) [Support]

    DirectorShockwave: 11.5.1r601 (2009-08-03) [Support]

    QuickTime Plugin: 7.7.3 (2016-07-28)

    FlashPlayer-10.6: 22.0.0.209 - SDK 10.9 (2016-08-01) [Support]

    GarminGpsControl: 2.9.3.0 Release (2010-10-28) [Support]

    AmazonMP3DownloaderPlugin: AmazonMP3DownloaderPlugin 1.0.17 (2012-02-04) [Support]

    Mozillaplug: 1.0 (2009-08-17)

    Silverlight: 5.1.50428.0 - SDK 10.6 (2016-08-04) [Support]

    Google Earth Web Plug-in: 7.0 (2012-11-01) [Support]

    FolxNetscapePlugIn: Unknown

    Default Browser: 601 - SDK 10.11 (2016-07-28)

    Flip4Mac WMV Plugin: 3.2.0.16   - SDK 10.8 (2013-10-30) [Support]

    SharePointBrowserPlugin: 14.6.6 - SDK 10.6 (2016-07-14) [Support]

    JavaAppletPlugin: Java 8 Update 101 build 13 (2016-07-24) Check version

    OfficeLiveBrowserPlugin: 12.2.7 (2010-10-16) [Support]

 

 

Safari Extensions: ⓘ

    HoverSee - SideTree.com - Apps for Mac - http://SideTree.com/extensions.html#HoverSee (2016-08-08)

    Add To Amazon Wish List - Amazon.com - https://www.amazon.com/wishlist?ref=cm_wl_saf_ext (2011-11-14)

    AutoPagerize - swdyh - http://autopagerize.net/ (2016-08-08)

    ClickToPlugin - Marc Hoyois - http://hoyois.github.com/safariextensions/clicktoplugin/ (2016-08-08)

    Recent Tab List - Nick van der Ploeg - http://nickvdp.com/tablist (2016-08-14)

    SearchPreview - Edward Ackroyd - https://searchpreview.de (2016-08-08)

    AdBlock - BetaFish, Inc. - https://getadblock.com (2016-08-01)

    derpyme - adasiko (2016-08-08)

 

 

3rd Party Preference Panes: ⓘ

    Flash Player (2016-06-28) [Support]

    Flip4Mac WMV (2013-10-30) [Support]

    Java (2016-07-24) [Support]

    Perian (2011-07-23) [Support]

    Xmarks for Safari (2014-05-31) [Support]

 

 

Time Machine: ⓘ

    Skip System Files: NO

    Mobile backups: OFF

    Auto backup: YES

    Volumes being backed up:

        Macintosh HD: Disk size: 3.11 TB Disk used: 1.50 TB

    Destinations:

        Time Machine [Local]

        Total size: 6.00 TB

        Total number of backups: 50

        Oldest backup: 4/11/16, 1:29 PM

        Last backup: 8/11/16, 11:02 AM

        Size of backup disk: Adequate

            Backup size 6.00 TB > (Disk used 1.50 TB X 3)

 

 

        Time Machine2 [Local]

        Total size: 6.00 TB

        Total number of backups: 54

        Oldest backup: 4/14/16, 4:04 PM

        Last backup: 8/22/16, 6:47 PM

        Size of backup disk: Adequate

            Backup size 6.00 TB > (Disk used 1.50 TB X 3)

 

 

Top Processes by CPU: ⓘ

        16%    kernel_task

         9%    com.apple.Safari.SafeBrowsing.Service

         8%    com.apple.WebKit.WebContent(14)

         7%    Safari

         2%    WindowServer

 

 

Top Processes by Memory: ⓘ

    3.98 GB    com.apple.WebKit.WebContent(14)

    1.07 GB    kernel_task

    180 MB    Safari

    90 MB    mdworker(9)

    57 MB    MDRP

 

 

Virtual Memory Information: ⓘ

    776 MB    Free RAM

    7.24 GB    Used RAM (865 MB Cached)

    10.45 GB    Swap Used

 

 

Diagnostics Information: ⓘ

    Aug 22, 2016, 07:33:43 AM    /Library/Logs/DiagnosticReports/distnoted_2016-08-22-073343_[redacted].cpu_reso urce.diag [Details]

        /usr/sbin/distnoted

    Aug 21, 2016, 08:29:29 PM    /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-08-21-202929_[ redacted].cpu_resource.diag [Details]

        /System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.We bKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent

    Aug 21, 2016, 03:56:33 PM    /Library/Logs/DiagnosticReports/Popcorn_2016-08-21-155633_[redacted].cpu_resour ce.diag [Details]

        /Applications/Popcorn 4/Popcorn.app/Contents/MacOS/Popcorn

iMac, OS X El Capitan (10.11), (late 2013) 3.4 GHz i5; 8 GB Ram

Posted on Aug 22, 2016 7:01 PM

Close
Arandel

Q: Apps crashing, System crashing, Beachballing

  • All replies
  • Helpful answers

  • by Eric Root,

    Eric Root Eric Root Aug 22, 2016 8:52 PM in response to Arandel
    Level 9 (69,599 points)
    iTunes
    Aug 22, 2016 8:52 PM in response to Arandel

    Avira Uninstall

  • by Arandel,

    Arandel Arandel Aug 23, 2016 2:28 PM in response to Eric Root
    Level 1 (19 points)
    Mac OS X
    Aug 23, 2016 2:28 PM in response to Eric Root

    What makes you think I'm running Avira? I did a search for files named avira and came up blank.

  • by Old Toad,

    Old Toad Old Toad Aug 23, 2016 4:30 PM in response to Arandel
    Level 10 (140,898 points)
    Photos for Mac
    Aug 23, 2016 4:30 PM in response to Arandel

    Arandel wrote:

     

    What makes you think I'm running Avira? I did a search for files named avira and came up blank.

    This is why:

        /System/Library/Extensions

        [not loaded]    com.avira.kext.FileAccessControl (1.0.0d1 - SDK 10.9 - 2016-08-05) [Support]

    Spotlight can't search in system folders.  Download and run Find Any File to search for the particular file you're interested in.

     

    FAF can search areas that Spotlight can't like invisible folders, system folders and packages.

     

    OTsig.png

  • by Arandel,

    Arandel Arandel Aug 23, 2016 5:19 PM in response to Old Toad
    Level 1 (19 points)
    Mac OS X
    Aug 23, 2016 5:19 PM in response to Old Toad

    OK, I did as you suggested and found some Avira files. Should I just delete them? I definitely can't find any Avira "uninstall" tool on my computer; nor can I locate it for download on the web. Avira is not installed and running on my computer, although it may have been at one time; and some files left on my computer. But I don't see how they could be causing me problems. Nor do I see any help in this discussion for resolving my problems.

  • by Arandel,

    Arandel Arandel Aug 23, 2016 5:25 PM in response to Eric Root
    Level 1 (19 points)
    Mac OS X
    Aug 23, 2016 5:25 PM in response to Eric Root

    Are you suggesting that I have a virus which needs fixing, or that Avira itself is causing problems? Because I don't have Avira or the Uninstall on my computer. There might be some residual Avira files from a deleted application. Do you think those are causing problems? How to fix?

  • by Old Toad,Helpful

    Old Toad Old Toad Aug 24, 2016 7:11 PM in response to Arandel
    Level 10 (140,898 points)
    Photos for Mac
    Aug 24, 2016 7:11 PM in response to Arandel

    Delete those files.  There are no viruses for Macs and, thus, absolutely no need for any antivirus application to be installed on a Mac.  It's been documented here that some AV software are more destructive to a Mac's performance that any help.

     

    After removing all remnants of that software reboot and see if there's any improvement in performance.  If not, boot into Safe Mode, Mac OS X: Starting up in Safe Mode,  and check again for any improvement.

  • by wackrat,Helpful

    wackrat wackrat Sep 7, 2016 8:27 AM in response to Arandel
    Level 1 (9 points)
    Sep 7, 2016 8:27 AM in response to Arandel

    I had similar trouble with my  LaCie d2 TBT2 USB3 connected via Thunderbolt to my iMac. So far I have not had any such trouble, after I swapped out the Thunderbolt cable. The trouble occurred when I used the Thunderbolt cable included with the drive, but not when I used a Thunderbolt cable I bought at the Apple Store. The cable firmware revision is different across the two cables.