Apps crashing, System crashing, Beachballing

Frequent Beachballing, occasional app crashing and system crashing

Here is the Etre Check Report:

EtreCheck version: 3.0.2 (306)

Report generated 2016-08-22 19:47:34

Download EtreCheck from https://etrecheck.com

Runtime 2:19

Performance: Excellent



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Click the [Details] links for more information about that line.



Problem: Apps are crashing

Description:

beachballing, apps crashing, system crashing



Hardware Information: ⓘ

iMac (27-inch, Late 2013)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac14,2

1 3.4 GHz Intel Core i5 CPU: 4-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

BANK 0/DIMM1

Empty

BANK 1/DIMM1

Empty

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: Unknown

Video Information: ⓘ

NVIDIA GeForce GTX 775M - VRAM: 2048 MB

iMac 2560 x 1440



System Software: ⓘ

OS X El Capitan 10.11.6 (15G31) - Time since boot: about 5 days



Disk Information: ⓘ

APPLE SSD SD0128F disk0 : (121.33 GB) (Solid State - TRIM: Yes)

EFI (disk0s1) <not mounted> : 210 MB

Boot OS X (disk0s3) <not mounted> : 134 MB

Macintosh HD (disk2) / : 3.11 TB (1.60 TB free)

Core Storage: disk0s2 120.99 GB Online

Core Storage: disk1s2 3.00 TB Online



APPLE HDD ST3000DM001 disk1 : (3 TB) (Rotational)

EFI (disk1s1) <not mounted> : 210 MB

Recovery HD (disk1s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk2) / : 3.11 TB (1.60 TB free)

Core Storage: disk0s2 120.99 GB Online

Core Storage: disk1s2 3.00 TB Online



USB Information: ⓘ

VIA Labs, Inc. USB3.0 Hub 6 TB

VIA Labs, Inc. USB3.0 Hub 6 TB

Western Digital My Book 1230 6 TB

EFI (disk4s1) <not mounted> : 315 MB

Time Machine2 (disk4s2) /Volumes/Time Machine2 : 6.00 TB (4.48 TB free)

VIA Labs, Inc. USB3.0 Hub

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. MacBook Air SuperDrive

VIA Labs, Inc. USB2.0 Hub

VIA Labs, Inc. USB2.0 Hub

Full-Speed Mouse Full-Speed Mouse

VIA Labs, Inc. USB2.0 Hub



Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

LaCie d2 TBT2 USB3

Apple Inc. Thunderbolt to FireWire Adapter



Gatekeeper: ⓘ

Mac App Store and identified developers



Kernel Extensions: ⓘ

/Applications/Popcorn 4/Popcorn.app

[not loaded] com.roxio.TDIXController (2.0 - 2016-08-21) [Support]



/System/Library/Extensions

[not loaded] com.avira.kext.FileAccessControl (1.0.0d1 - SDK 10.9 - 2016-08-05) [Support]

[not loaded] com.marvell.kext.USBGenericPrinterClass (1.0.0 - 2016-08-05) [Support]



System Launch Agents: ⓘ

[failed] com.apple.softwareupdate_notify_agent.plist (2016-05-08)

[not loaded] 7 Apple tasks

[loaded] 143 Apple tasks

[running] 62 Apple tasks

[killed] 25 Apple tasks

25 processes killed due to insufficient RAM



System Launch Daemons: ⓘ

[not loaded] 45 Apple tasks

[loaded] 152 Apple tasks

[running] 76 Apple tasks

[killed] 17 Apple tasks

17 processes killed due to insufficient RAM



Launch Agents: ⓘ

[loaded] com.google.keystone.agent.plist (2016-07-11) [Support]

[loaded] com.oracle.java.Java-Updater.plist (2014-02-20) [Support]



Launch Daemons: ⓘ

[loaded] com.adobe.fpsaud.plist (2016-06-28) [Support]

[loaded] com.barebones.textwrangler.plist (2009-09-04) [Support]

[running] com.bombich.ccchelper.plist (2015-01-04) [Support]

[loaded] com.google.keystone.daemon.plist (2016-07-11) [Support]

[loaded] com.malwarebytes.MBAMHelperTool.plist (2016-03-01) [Support]

[loaded] com.microsoft.office.licensing.helper.plist (2010-12-06) [Support]

[loaded] com.oracle.java.Helper-Tool.plist (2014-02-20) [Support]

[loaded] uk.co.canimaansoftware.ClamXavHelper.plist (2016-08-12) [Support]

[loaded] uk.co.canimaansoftware.ClamXavHelperUpdater.plist (2016-08-12) [Support]



User Launch Agents: ⓘ

[loaded] com.adobe.ARM.[...].plist (2010-01-29) [Support]

[failed] com.amazon.cloud-player.plist (2013-11-23) [Support]

[running] com.amazon.music.plist (2015-08-22) [Support]

[failed] com.hp.printerAgent.plist (2011-10-21) [Support]

[loaded] uk.co.canimaansoftware.clamxav.UninstallWatcher.plist (2016-08-16)



User Login Items: ⓘ

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

smcFanControl Application (/Applications/smcFanControl.app)

ExpanderDaemon Application (/Applications/StuffIt 12/StuffIt Expander.app/Contents/MacOS/ExpanderDaemon.app)

EEventManager Application Hidden (/Applications/Epson Software/Event Manager.app/Contents/Resources/Assistants/Event Manager/EEventManager.app)

Dropbox Application (/Applications/Dropbox.app)

Notes Application (/Applications/Notes.app)

Paste Helper Application (~/Library/Application Support/Paste Helper/Paste Helper.app)

CCC User Agent Application (/Applications/Carbon Copy Cloner.app/Contents/Library/LoginItems/CCC User Agent.app)

Reminders Application (/Applications/Reminders.app)

EEventManager Application (/Applications/Epson Software/Event Manager.app/Contents/Resources/Assistants/Event Manager/EEventManager.app)

ConnectService Application (/Library/Application Support/ArcSoft/Connect Service/ConnectService.app)



Internet Plug-ins: ⓘ

Flash Player: 22.0.0.209 - SDK 10.9 (2016-08-01) [Support]

AdobePDFViewer: 9.5.5 (2013-05-16) [Support]

ebrary Reader: 2.22 - 1/26/10 (2012-06-07) [Support]

iPhotoPhotocast: 7.0 (2008-11-26)

AmazonMP3DownloaderPlugin1017265: AmazonMP3DownloaderPlugin 1.0.17 (2012-07-31) [Support]

RealPlayer Plugin: Unknown (2008-03-08) [Support]

DirectorShockwave: 11.5.1r601 (2009-08-03) [Support]

QuickTime Plugin: 7.7.3 (2016-07-28)

FlashPlayer-10.6: 22.0.0.209 - SDK 10.9 (2016-08-01) [Support]

GarminGpsControl: 2.9.3.0 Release (2010-10-28) [Support]

AmazonMP3DownloaderPlugin: AmazonMP3DownloaderPlugin 1.0.17 (2012-02-04) [Support]

Mozillaplug: 1.0 (2009-08-17)

Silverlight: 5.1.50428.0 - SDK 10.6 (2016-08-04) [Support]

Google Earth Web Plug-in: 7.0 (2012-11-01) [Support]

FolxNetscapePlugIn: Unknown

Default Browser: 601 - SDK 10.11 (2016-07-28)

Flip4Mac WMV Plugin: 3.2.0.16 - SDK 10.8 (2013-10-30) [Support]

SharePointBrowserPlugin: 14.6.6 - SDK 10.6 (2016-07-14) [Support]

JavaAppletPlugin: Java 8 Update 101 build 13 (2016-07-24) Check version

OfficeLiveBrowserPlugin: 12.2.7 (2010-10-16) [Support]



Safari Extensions: ⓘ

HoverSee - SideTree.com - Apps for Mac - http://SideTree.com/extensions.html#HoverSee (2016-08-08)

Add To Amazon Wish List - Amazon.com - https://www.amazon.com/wishlist?ref=cm_wl_saf_ext (2011-11-14)

AutoPagerize - swdyh - http://autopagerize.net/ (2016-08-08)

ClickToPlugin - Marc Hoyois - http://hoyois.github.com/safariextensions/clicktoplugin/ (2016-08-08)

Recent Tab List - Nick van der Ploeg - http://nickvdp.com/tablist (2016-08-14)

SearchPreview - Edward Ackroyd - https://searchpreview.de (2016-08-08)

AdBlock - BetaFish, Inc. - https://getadblock.com (2016-08-01)

derpyme - adasiko (2016-08-08)



3rd Party Preference Panes: ⓘ

Flash Player (2016-06-28) [Support]

Flip4Mac WMV (2013-10-30) [Support]

Java (2016-07-24) [Support]

Perian (2011-07-23) [Support]

Xmarks for Safari (2014-05-31) [Support]



Time Machine: ⓘ

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 3.11 TB Disk used: 1.50 TB

Destinations:

Time Machine [Local]

Total size: 6.00 TB

Total number of backups: 50

Oldest backup: 4/11/16, 1:29 PM

Last backup: 8/11/16, 11:02 AM

Size of backup disk: Adequate

Backup size 6.00 TB > (Disk used 1.50 TB X 3)



Time Machine2 [Local]

Total size: 6.00 TB

Total number of backups: 54

Oldest backup: 4/14/16, 4:04 PM

Last backup: 8/22/16, 6:47 PM

Size of backup disk: Adequate

Backup size 6.00 TB > (Disk used 1.50 TB X 3)



Top Processes by CPU: ⓘ

16% kernel_task

9% com.apple.Safari.SafeBrowsing.Service

8% com.apple.WebKit.WebContent(14)

7% Safari

2% WindowServer



Top Processes by Memory: ⓘ

3.98 GB com.apple.WebKit.WebContent(14)

1.07 GB kernel_task

180 MB Safari

90 MB mdworker(9)

57 MB MDRP



Virtual Memory Information: ⓘ

776 MB Free RAM

7.24 GB Used RAM (865 MB Cached)

10.45 GB Swap Used



Diagnostics Information: ⓘ

Aug 22, 2016, 07:33:43 AM /Library/Logs/DiagnosticReports/distnoted_2016-08-22-073343_[redacted].cpu_reso urce.diag [Details]

/usr/sbin/distnoted

Aug 21, 2016, 08:29:29 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-08-21-202929_[ redacted].cpu_resource.diag [Details]

/System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.We bKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent

Aug 21, 2016, 03:56:33 PM /Library/Logs/DiagnosticReports/Popcorn_2016-08-21-155633_[redacted].cpu_resour ce.diag [Details]

/Applications/Popcorn 4/Popcorn.app/Contents/MacOS/Popcorn

iMac, OS X El Capitan (10.11), (late 2013) 3.4 GHz i5; 8 GB Ram

Posted on Aug 22, 2016 7:01 PM

Reply
7 replies

Aug 23, 2016 4:30 PM in response to Arandel

Arandel wrote:


What makes you think I'm running Avira? I did a search for files named avira and came up blank.

This is why:

/System/Library/Extensions

[not loaded] com.avira.kext.FileAccessControl (1.0.0d1 - SDK 10.9 - 2016-08-05) [Support]

Spotlight can't search in system folders. Download and run Find Any File to search for the particular file you're interested in.


FAF can search areas that Spotlight can't like invisible folders, system folders and packages.


User uploaded file

Aug 23, 2016 5:19 PM in response to Old Toad

OK, I did as you suggested and found some Avira files. Should I just delete them? I definitely can't find any Avira "uninstall" tool on my computer; nor can I locate it for download on the web. Avira is not installed and running on my computer, although it may have been at one time; and some files left on my computer. But I don't see how they could be causing me problems. Nor do I see any help in this discussion for resolving my problems.

Aug 24, 2016 7:11 PM in response to Arandel

Delete those files. There are no viruses for Macs and, thus, absolutely no need for any antivirus application to be installed on a Mac. It's been documented here that some AV software are more destructive to a Mac's performance that any help.


After removing all remnants of that software reboot and see if there's any improvement in performance. If not, boot into Safe Mode, Mac OS X: Starting up in Safe Mode, and check again for any improvement.

Sep 7, 2016 8:27 AM in response to Arandel

I had similar trouble with my LaCie d2 TBT2 USB3 connected via Thunderbolt to my iMac. So far I have not had any such trouble, after I swapped out the Thunderbolt cable. The trouble occurred when I used the Thunderbolt cable included with the drive, but not when I used a Thunderbolt cable I bought at the Apple Store. The cable firmware revision is different across the two cables.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apps crashing, System crashing, Beachballing

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