Appie28
Level 1 (6 points)
iPhone

Q: iPhone 6 plus touch screen freezes, unresponsive and flickering

Since yesterday my iPhone 6+ began having intermittent screen responsiveness. First it began to freeze every now and then, and soon this happened every time i tried to use the phone. Since today my screen started to do things on its own all of the sudden:  It opens apps and starts typing etc. The swipe wouldn't work either.

I turned it off for about an hour and then turned it back on and I've tried to reset it and both 'fixed it'; only just temporary. This issue has become  more frequent and at this moment turning it off or resetting doesn't help anymore either.

Any advice?

iPhone 6 Plus, iOS 9.3.4

Posted on Aug 23, 2016 12:47 AM

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Appie28

Q: iPhone 6 plus touch screen freezes, unresponsive and flickering

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  • Helpful answers

  • by LucoBrasi,

    LucoBrasi LucoBrasi Aug 23, 2016 12:51 AM in response to Appie28
    Level 4 (1,121 points)
    Aug 23, 2016 12:51 AM in response to Appie28

    Try to reset your device. This won't delete your data stored on this device.


    • Press and hold the Sleep/Wake button
    • Press and hold on the Home button
    • Keep holding both buttons until the display turns off and back on with Apple logo on it.


    Alternatively, you may go to Settings - General - Reset - Reset All Settings


    If this does not help, restore your device to factory settings. Note that this will erase the data from your device.

    Take a look this Apple Support article: Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support.


    As a final step, try the recovery mode. Turn your device off, then plug it to your computer with the home button pressed. Keep the Home button pressed until you see the iTunes logo on the screen of your device. After that on your computer you should see the iTunes window saying your device needs to be restored to factory settings. Click on the restore button.

    More info here:

    https://support.apple.com/en-us/HT201263


    If these steps don't work, contact Apple and ask for help.

    https://www.apple.com/support/iphone/contact/