domitrescu
Level 1 (4 points)
iCloud

Q: iCloud Drive backup for apps does not work

iPhone 6

Version 9.3.4 (13G35)

64 GB

iCloud Total free space: 127 GB

 

Hi,

 

My iCloud Drive for backing up data for any app (example; Whatsapp, TurboScan, etc) does not work at all, for all it always ask me to check in the settings of iCloud Drive if the toggle is set to on for the app I intend to use, which it is.

 

I already did this:

Toggle off and on the iCloud Drive and for each app I was trying

Log out and in of the iCloud Account

Reset phone

Turn off and on

 

Have anyone faced this issue or have any idea how to solve it?

 

Many thanks in advance for the feedback and support.

 

Cheers,

Dom

iPhone 6, iOS 9.3.4, null

Posted on Aug 23, 2016 1:02 AM

by javaliga,Apple recommended
javaliga javaliga
Level 4 (3,365 points)
iCloud
A:

Just to be clear, iCloud Backup & iCloud Drive are essentially two separate things.

 

This may be helpful, iCloud is primarily a synchronization service. Meaning it can take the changes you make on one device and update other devices with that change so you don't have to do it on each device individually. Convenient if you have more than device. iCloud Drive is the term used for the part of iCloud that can sync files between your devices, much like Dropbox. iCloud Backup is the actual data backup part of iCloud. The sync services are not backups, just a way for your data to get to another device.

 

On your iPhone, if you go to:

Settings > General > Srorage & iCloud Usage > Manage Storage (under iCloud) > [Your Phone] (under BACKUPS)

You will see what data is being backed up for each App  (Tap "Show All Apps" if necessary).

 

For iCloud Drive issues, this article may help:

 

Get help using iCloud Drive - Apple Support

 

If that doesn't help, try to rephrase your question with exactly you are having problems with and ask again.

Posted on Aug 28, 2016 12:44 AM

Close
domitrescu

Q: iCloud Drive backup for apps does not work

  • All replies
  • Helpful answers

  • by javaliga,Apple recommended

    javaliga javaliga Aug 28, 2016 12:44 AM in response to domitrescu
    Level 4 (3,365 points)
    iCloud
    Aug 28, 2016 12:44 AM in response to domitrescu

    Just to be clear, iCloud Backup & iCloud Drive are essentially two separate things.

     

    This may be helpful, iCloud is primarily a synchronization service. Meaning it can take the changes you make on one device and update other devices with that change so you don't have to do it on each device individually. Convenient if you have more than device. iCloud Drive is the term used for the part of iCloud that can sync files between your devices, much like Dropbox. iCloud Backup is the actual data backup part of iCloud. The sync services are not backups, just a way for your data to get to another device.

     

    On your iPhone, if you go to:

    Settings > General > Srorage & iCloud Usage > Manage Storage (under iCloud) > [Your Phone] (under BACKUPS)

    You will see what data is being backed up for each App  (Tap "Show All Apps" if necessary).

     

    For iCloud Drive issues, this article may help:

     

    Get help using iCloud Drive - Apple Support

     

    If that doesn't help, try to rephrase your question with exactly you are having problems with and ask again.

  • by domitrescu,

    domitrescu domitrescu Sep 1, 2016 5:56 AM in response to javaliga
    Level 1 (4 points)
    iCloud
    Sep 1, 2016 5:56 AM in response to javaliga

    Hi Javaliga,

     

    Thank you for the quick reply and explaining the differentiation of the services.

     

    However my issue is not with the normal backup of the phone with the iCloud, all the core services that you can sync on the cloud work.

     

    The service that does not work for me is the iCloud Drive, neither for backing up app data individually nor the apple iCloud Drive App, I just open it and tells me to enable the service on settings, however the service is already enabled, I already tried everything I could think of, last resort will be a clean install of the iOS again but still wanna avoid that. In addition I have to say that the service does work well on my Mac and iPad.

     

    Any ideas? I already went to the help of Apple for iCloud Drive but nothing worked.

     

    Thanks.

  • by Eric Root,

    Eric Root Eric Root Sep 2, 2016 12:26 PM in response to domitrescu
    Level 9 (70,151 points)
    iTunes
    Sep 2, 2016 12:26 PM in response to domitrescu

    What happens when you try to put app data in iCloud Drive?