Q: If the "trusted device" is stolen, is there a way to prevent the verification code from being sent to that device?
My wife's iPhone 6 was stolen while on vacation and she got locked out from iCloud as she was upset and too nervous when entering the password. The recovery procedure for password required that a text message be sent to the stolen device which was the only "trusted dervice". Text message are visible to the thief. Only after the text message was sent was the option of the "three day reset wait" available. The procedure to reset the password should have asked if the "trusted device" was no longer to be trusted and provided an alternate option. In any event, we do not have the 3 days time to wait as we are schedule to return home today and there are 2 days left we have to wait. The phone is in the hands of the thief or a pawn shop. Googleing I see that free software is available to unlock and reset any stolen iPhone 6 within minutes and it will be another 2 days before we can access iCloud and erase the phone.
TIA.
unaccountably, iPhone community did not exist so I changed the post to iCloud
<Edited by Host>
iPod nano, Windows 7, null
Posted on Aug 24, 2016 10:15 AM