Apple Watch Pauses During Workout

Question

Level 1

12 points

Apple Watch Pauses During Workout

My Apple Watch pauses every workout as soon as I lower my arm. I get the countdown and the timer starts, but it pauses almost immediately. If I keep my wrist up at eye level, it keeps tracking. Unfortunately, I can't workout like that. The band is tight, so please don't repeat that answer. The maximum time it tracks is 10 seconds before pausing. I've also tried locking the screen after starting the workout to no avail. This is one of my primary things I want from the watch, so any help is appreciated.

Apple Watch, watchOS 2.2.1

Posted on Aug 23, 2016 6:53 AM

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Answer 1

Jonathan UK

Level 10

164,021 points

Aug 23, 2016 7:00 AM in response to km987

Hi

The following steps may help:

Check your settings:

On your iPhone, in the Watch app, go to: My Watch (tab) > General > turn on Wrist Detection.
On your iPhone, in the Watch app, go to: My Watch > General > Wake Screen > turn on Wake Screen on Wrist Raise.

Check also that you are not wearing your watch over-tightly; it should be snug, but comfortable.

Note that sensor performance can also be affected by temporary or permanent changes to your skin, such as by some wrist tattoos.

If you have not yet done so, it may help to update your iPhone and watch to the latest software, starting with your iPhone:

Restart both your iPhone and your watch:

Close all open apps on your iPhone:
- Double-click the Home button, then swipe up on each app preview to close it.
Turn both devices off together, then restart your iPhone first;
- Restart your iPhone, iPad, or iPod touch - Apple Support
- Restart your Apple Watch - Apple Support

Unpair and re-pair your watch:

The Watch app on your iPhone takes a backup of your watch automatically when unpairing via the app. Choose to Restore from Backup during set up. Most data and settings will be restored, with some exceptions (eg Apple Pay cards, passcode).
Unpair your Apple Watch and iPhone - Apple Support
Set up your Apple Watch - Apple Support

More information:

Wearing Apple Watch - Apple Support

https://help.apple.com/watch/#/apd748b87e2a

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Answer 2

Jonathan UK

Level 10

164,021 points

Aug 23, 2016 7:05 AM in response to Jonathan UK

If the issue persists after trying those steps, I suggest that you contact Apple Support (mail-in service may be available) or make a Genius Bar reservation with a view to having your watch checked and, if necessary, serviced (whether under warranty, if eligible, or via out-of-warranty service):

To check your warranty status (the serial number is on the back of your watch):

https://checkcoverage.apple.com

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Answer 3

km987 Author

Level 1

12 points

Aug 23, 2016 1:09 PM in response to Jonathan UK

Thanks for the response. I'm good about installing updates so everything is current. and I've done the disconnect and/or re-pairing so it sounds like having someone actually look at it may be the answer.

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Answer 4

Jonathan UK

Level 10

164,021 points

Aug 23, 2016 1:16 PM in response to km987

You're welcome - good luck.

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Answer 5

Bhem11

Level 1

4 points

Dec 22, 2016 9:07 PM in response to km987

Hi I was curious if you ever found a solution to your problem. I am having the same issues with my watch currently.

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