kslandrover
Level 1 (8 points)
iPad

Q: Markup & reply icon missing in mail

I am new to the Apple Pencil but yesterday managed to "mark up & reply" to a attachment in mail. Holding down the attachment brings up the option box which includes the little toolbox icon, "mark up & reply".

Today I cannot see the icon, the box pops up from either holding down the attachment or forwarding the attacment but no little toolbox.

The pen is connected by blue tooth as it operates and draws in mail.

I am a bit confused & frustrated - please help.

I am using iPad Pro iOS 9.3.4 and the software is up to date

iPad Pro, iOS 9.3.4

Posted on Aug 23, 2016 11:12 AM

by bobseufert,Solvedanswer
bobseufert bobseufert
Level 6 (13,635 points)
iPad
A:

Glad to hear you've gotten it sorted out. Thanks for returning to share the solution. You'll be amazed how fast knowledge spreads on the Forum.

Posted on Aug 25, 2016 1:41 PM

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kslandrover

Q: Markup & reply icon missing in mail

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  • Helpful answers

  • by bobseufert,

    bobseufert bobseufert Aug 23, 2016 12:27 PM in response to kslandrover
    Level 6 (13,635 points)
    iPad
    Aug 23, 2016 12:27 PM in response to kslandrover

    I checked my iPad 4 with IOS 9.3.4. Holding my finger on a photo in email I got the share window with the mark-up and reply option. To help isolate the problem try sending yourself a photo then see if you get the share winow with the mark-up and reply icon.

  • by kslandrover,

    kslandrover kslandrover Aug 23, 2016 10:32 PM in response to bobseufert
    Level 1 (8 points)
    iPad
    Aug 23, 2016 10:32 PM in response to bobseufert

    Hello Bob

    I sent a photo to myself in mail and holding my finger on the photo got the share box with the "markup and reply option" - Yes!

    I tried again with the word.doc mail attachment and the share box comes up but NO "markup and reply" option.

    Any other ideas pleas?

  • by Rysz,

    Rysz Rysz Aug 23, 2016 10:35 PM in response to kslandrover
    Level 6 (19,821 points)
    iTunes
    Aug 23, 2016 10:35 PM in response to kslandrover

    Make sure you have the most recent version of Word installed. MS updated Word just a few days ago, specifically to make it compatible with iPad Pros.

  • by bobseufert,

    bobseufert bobseufert Aug 24, 2016 12:07 AM in response to kslandrover
    Level 6 (13,635 points)
    iPad
    Aug 24, 2016 12:07 AM in response to kslandrover

    Any luck with Rysz's suggestion or if you send yourself a document from another source ?

    Does it work properly if you don't use the pencil ?

    Did you update your iPad causing it to be not compatible ?

     

    Try a reset. Press and hold both the home and power buttons until the Apple logo appears. Release both fingers. Wait until your iPad starts on it's own.

  • by kslandrover,

    kslandrover kslandrover Aug 24, 2016 12:10 PM in response to Rysz
    Level 1 (8 points)
    iPad
    Aug 24, 2016 12:10 PM in response to Rysz

    Hello Rysz

    I do not have word on my iPad, this was an incoming attachment.  I use Pages which is up to date.  I imported the attachment / word document into pages as well but there is not an option to "markup & reply" in pages (or I could not find it even though the option box pops up when you hold your finger on the document).

    Thanks for your comments, any other thoughts?

  • by kslandrover,

    kslandrover kslandrover Aug 24, 2016 12:14 PM in response to bobseufert
    Level 1 (8 points)
    iPad
    Aug 24, 2016 12:14 PM in response to bobseufert

    Hello Bob

    No luck with Ryz's suggestion. The pencil makes no difference than if you use your finger. The iPad is only 4 weeks old so the operating system is as supplied by Apple and currently up to date.

  • by kslandrover,

    kslandrover kslandrover Aug 24, 2016 12:23 PM in response to bobseufert
    Level 1 (8 points)
    iPad
    Aug 24, 2016 12:23 PM in response to bobseufert

    I also sent myself an email with a pages attachment sent in "word" format and also "pages" format.  neither had the "markup & reply option" In the pop up box when holding down on the attachment.

    The reset option did not work either.

  • by bobseufert,Helpful

    bobseufert bobseufert Aug 24, 2016 1:41 PM in response to kslandrover
    Level 6 (13,635 points)
    iPad
    Aug 24, 2016 1:41 PM in response to kslandrover

    If you live near an Apple Store I'd recommend taking your Pro in to have it looked at. It's too new to be having problems.

  • by kslandrover,

    kslandrover kslandrover Aug 25, 2016 6:59 AM in response to kslandrover
    Level 1 (8 points)
    iPad
    Aug 25, 2016 6:59 AM in response to kslandrover

    I have managed to work this out now. Reading the manual in ibooks CAREFULLY it does say clearly that the attachment must be an image or a pdf.  I was trying to "mark and reply" to a word.doc

    I changed the document to a pdf in the pages app and it now works.

  • by bobseufert,Solvedanswer

    bobseufert bobseufert Aug 25, 2016 1:41 PM in response to kslandrover
    Level 6 (13,635 points)
    iPad
    Aug 25, 2016 1:41 PM in response to kslandrover

    Glad to hear you've gotten it sorted out. Thanks for returning to share the solution. You'll be amazed how fast knowledge spreads on the Forum.