In order to sync my music on my iTunes to my iPod Nano (5th generation) I was told to reinstall my iTunes. I did this but now when I try and play music from my iTunes account I get the message 'The song XXX could not be used because the original file could not be found. Would you like to locate it?' I can't locate any of the files. Is there any way to restore my old iTunes and music?
Thanks.
iPod nano
Hello unicornell.
Thank you for using the Apple Support Communities. I understand that you are unable to find your iTunes media after reinstalling iTunes. I'm happy to provide you with some direction to resolve this.
iTunes media files are usually located in C:\Users\username\My Music\iTunes\
If your media files aren't there, then it is possible that your previous iTunes Media folder located elsewhere in your PC.
Once you find your iTunes Media folder, follow the steps on this article to have iTunes recognize it:
Locate and organize your iTunes media files
Regards.
In addition to becky_s22's advice, this article may also help:
The "missing file" issue with exclamation marks happens if the file is no longer where iTunes expects to find it. Possible causes are that you or some third party tool has moved, renamed or deleted the file, one of its parent folders, or the drive it lives on has had a change of drive letter, or you've moved a non-portable library to a different path (see Make a split library portable for details). It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout, or vice-versa, and so is looking in slightly the wrong place.
Select a track with an exclamation mark, use Ctrl-I to Get Info, then click No when asked to try to locate the track. Look on the file tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, a folder renamed, or a drive letter has changed, it should be possible to reverse the actions. If the difference between the two paths is an additional Music folder in one path then this is a layout issue. I can explain further if that is the case. If everything is where it is supposed to be try Repair security permissions for iTunes for Windows.
In some cases iTunes may be able to repair itself if you go through the same steps with Get Info, or when playing a track, but this time click Locate and browse to the lost track. It may then offer to attempt to automatically fix other broken links. Although it says something like "use the same location" I think it expects to find the tracks in the same artist & album layout they were in previously, with one systematic change to the path.
If another application like Windows Media Player has moved/renamed the files, or the library has been moved from OS X to Windows, then the chances are that subtle differences in naming strategies will make it hard to restore the media to the precise path that iTunes is expecting. In such cases, as long as the missing files can be found somewhere, you should be able to use my FindTracks script to reconnect them to iTunes. See this post for an explanation of how it works. It might need some tweaking if your media is in a non-standard layout.
If you want me to try to provide specific advice please post back the following details:
tt2
Reinstalling iTunes
