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Aug 24, 2016 2:09 PM in response to funfilledsite45by tim_135,Well howdy there funfilledsite45!
It's an absolute pleasure to assist you here today in the Apple Support Communities. Error messages populate for different reasons and the specific numbers tell an in depth story of what to fix. Thanks for providing errors 9 and 14. Below, you'll find reference information that explains how to resolve both error numbers:
If you see error 9, 4005, 4013, or 4014 when you restore your iOS device
Try these steps to restore your iOS device:
Install the latest version of iTunes.
Restart your computer.
Check for updates to your Mac or PC. If you restart your computer for an update, check for updates again after you restart.
Try to restore your device using another USB cable.
Try to restore your device on another computer.
Force your device to restart.Get help with iOS update and restore errors
Check your USB connections
If you see error 4005, 4013, or 4014, learn what to do. If you see one of the errors below, you might have a USB connection issue:
- 13, 14, 1600, 1601, 1602, 1603, 1604, 1611, 1643-1650
- 2000, 2001, 2002, 2005, 2006, 2009
- An error message that includes, "invalid response"
Use these steps to see if the issue is with your USB cable, USB port, or computer. Try again after each step:
- Use the USB cable that came with your device. If you don't have it, try a different Apple USB cable.
- Switch to a different USB port on your computer. Don't plug into your keyboard.
- Plug into a different computer.
- If you still see the error, you can check for other USB issues, issues with third-party security software, and issues with hardware.
If the issue continues, contact Apple Support.
Have an amazing day!
