iPhone 5s Horizontal Lines

Hello! I have an iPhone 5s and I never remove it from its case (which is an otterbox defender). It slipped from my hands and fell on the ground. The screen is not cracked and there are no damages to the phone aside from horizontal lines that appear near the bottom (image included while phone is still inside the case) of the display screen. I have done a hard re-set, checked to see if apps were causing the problem, and I have concluded its not a software issue since the lines are still visible. Could somebody teach me how I can fix this issue? Thank you so much in advance and looking forward to some help! User uploaded file

iPhone 5s, iOS 9.3.4, null

Posted on Aug 23, 2016 3:26 PM

Reply
1 reply
Sort By: 

Aug 23, 2016 3:30 PM in response to zetasol

Hi,


See if restoring your iPhone to factory settings helps >> Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings - Apple Support



If that doesn't work ...


You can make an appointment at an Apple Genius Bar.


Or send the iPhone in for service > iPhone Service Answer Center

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 5s Horizontal Lines

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.