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All replies
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Helpful answers
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Aug 24, 2016 2:12 AM in response to tamrynstephensby Jonathan UK,Hi
Follow the steps here, including following those for the specific error that is reported and also including contacting Apple Support (or making a Genius Bar reservation) if necessary:
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Aug 24, 2016 3:17 AM in response to Jonathan UKby tamrynstephens,Tried all this.. still saying error with red itunes..couldn't contact apple as i have no other phone or alternate number.
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Aug 24, 2016 3:19 AM in response to tamrynstephensby KiltedTim,What is the exact error message you get when you try to restore it?
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Aug 24, 2016 3:20 AM in response to tamrynstephensby Jonathan UK,tamrynstephens wrote:
.. couldn't contact apple as i have no other phone or alternate number.
Apple Support may be contactable via chat:
Apple Support is also available via Twitter:
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Aug 24, 2016 12:06 PM in response to tamrynstephensby c7o367,If you want to restore you can do this using find iPhone, just go to icloud.com and sign in. Click on find iPhone and then click on erase iPhone
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Aug 24, 2016 12:09 PM in response to c7o367by KiltedTim,No, you can not restore iOS using iCloud. You can erase the phone if it is in a condition where it can connect to the Internet via either cellular data or WiFi. That's not the same thing.