emmanuel.france
Level 1 (4 points)
Wireless

Q: Airport capsule

I lost my access code to my capsule airport , how to recover or reset it ?o

Airport Time Capsule 802.11ac, iOS 9.3.4

Posted on Aug 24, 2016 2:45 AM

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emmanuel.france

Q: Airport capsule

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  • by Corrie84,

    Corrie84 Corrie84 Aug 24, 2016 3:50 PM in response to emmanuel.france
    Community Specialists
    Aug 24, 2016 3:50 PM in response to emmanuel.france

    Hi there, emmanuel.france! Welcome to Apple Support Communities!

    It appears you need some help recovering your AirPort Time Capsule's password and I'll be more than glad to help.​

    Resetting an AirPort base station FAQ -- Follow the information in this article.

    Soft reset: Perform this reset if you have forgotten your password.  A soft reset resets your password and disables security settings (Access Control and RADIUS settings are temporarily interrupted). Forgetting the password would normally prevent you from connecting to or configuring the device. If you make no changes within five minutes of doing a soft reset, the device will revert back to its former state. All of the device's settings will be available after it has restarted.

     

    Take care!

  • by Bob Timmons,

    Bob Timmons Bob Timmons Aug 24, 2016 4:07 PM in response to emmanuel.france
    Level 10 (105,018 points)
    Wireless
    Aug 24, 2016 4:07 PM in response to emmanuel.france

    If you are able to open AirPort Utility and see the settings for your Time Capsule, then there is a good chance that you can retrieve the password that you need without having to reset the Time Capsule.

     

    Post back for more instructions if that is the case.

     

    If you still have the Mac that you used to set up the Time Capsule, the password can also usually be retrieved using KeyChain Access on your Mac.