KTomas
Level 1 (4 points)
Windows Software

Q: Can't search App Store

For the last month now, I haven't been able to search the App Store for anything. I can see featured and all the other tabs and I can type something into the search bar, but after that, nothing happens. I can't even tap on trending searches to see results. I have backed up and restored to no avail. I also checked my settings and can't see any reason why it wouldn't let me search. How can I fix this?

iPhone 6 Plus, iOS 9.3.4

Posted on Aug 24, 2016 9:04 AM

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KTomas

Q: Can't search App Store

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  • by becky_s22,

    becky_s22 becky_s22 Aug 25, 2016 12:10 PM in response to KTomas
    Community Specialists
    Aug 25, 2016 12:10 PM in response to KTomas

    Hi KTomas, 

     

    Thanks for stopping by the Apple Support Communities. It appears that you've been having some issues with searching in the App Store for awhile now. I like to use the App Store as well, so I can understand your concern. I'll be happy to help.

     

    If you can’t connect to the iTunes Store, even though this article is titled for iTunes Store, the same steps apply for the App Store. Also, if you haven't already restored the iPhone to factory settings and set up as a new device, you'd want to try that as well, after making sure you have a backup of the iPhone. 

     

    Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings

     

    Once you set up as a new device and test the App Store, then you can go ahead and restore from your backup. 


    Restore your iPhone, iPad, or iPod touch from a backup


    Have a great day! 

  • by KTomas,

    KTomas KTomas Aug 27, 2016 5:24 PM in response to becky_s22
    Level 1 (4 points)
    Windows Software
    Aug 27, 2016 5:24 PM in response to becky_s22

    As stated in the question, I have backed up and restored as new. It did not help. Also, it did not give me an option to put it under a heading for the App Store or even iPhone so ITunes was the closest option it had. I am an Apple Certified iPhone Tech for ATT, so I have done everything I know how to do to get this working and it has yet to work.

     

    Thanks for your response though.

  • by irina_w,

    irina_w irina_w Aug 28, 2016 10:52 AM in response to KTomas
    Community Specialists
    Aug 28, 2016 10:52 AM in response to KTomas

    Thanks for the follow-up, KTomas. Based on the troubleshooting you have completed and since the App Store search feature is still not working correctly, it appears your iPhone may need to be serviced. The following link should help you get started with the process and has links with additional information on topics such as warranty and service pricing, battery replacement, and express replacement service.

    iPhone Repair

    Cheers!