iTunes
Q: itunes on my computer doesn't recognize my iphone 5
Recently purchased an iphone 5s and cannot download
any of my music from my PC and itunes doesn't recognize my iphone.
Posted on Aug 24, 2016 8:29 AM
by javaliga,Apple recommended
iCloud
It would help to know what versions of iTunes, Windows, & iOS you are using. It may be possible there is a compatibility problem if one or more of them are old. Without knowing that info (assuming that is not the problem), I can only offer the following:
If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support
Posted on Aug 24, 2016 11:35 AM