Q: Problem with Claiming Warranty in ibox (indonesia)

Unfortunately, we are all other users here just like you and cannot help with your problem. I would contact Apple and tell them about the bad service of that company. You can start here:

http://www.apple.com/id/

This is a user to user forum - we cannot help you except to point you ways to actually contact Apple

You have taken your device to a 3rd party - we cannot know if "iBox" is an Apple Authorized Service Provider (AASP) without searching

Apple - Find Locations

https://locate.apple.com/id/en

Here are ways to contact Apple directly

Indonesia
0800-1-027753

from Contact Apple for support and service - Apple Support > https://support.apple.com/en-us/HT201232

Feedback - Apple Support > https://www.apple.com/support/feedback/

Choose "Repairs and Repair Status"

we cannot know what result may occur from this method

Contact - How to Contact Us - Apple

http://www.apple.com/contact/