lost control of my Mac?

All of a sudden, i no control over my Mac. Screens come and go, apps I never started are "quitting unexpectedly".

I started up with D key held down and ran hdwe check - all OK.

I used the shift key to start up in safe mode. That was OK, stable for while, then chaos again.

I reckon I've been hacked or picked up a virus.

I did backup to Time Capsule a day or two ago.

How do I get out of this mess? Strip the machine and get a new copy of Yosemite?

mid-2011 mac mini running Yosemite with 8GB DDR3 memory.

Thanks, Bob

PS - working on my MBP -it's OK

Mac mini, OS X Yosemite (10.10.1), late 2012

Posted on Aug 24, 2016 11:32 AM

Reply
4 replies

Aug 25, 2016 7:19 AM in response to bobwhitesel

- Try resetting the SMC and NVRAM/PRAM

Intel-based Macs: Resetting the System Management Controller (SMC)

https://support.apple.com/en-us/HT201295

About NVRAM and PRAM

https://support.apple.com/en-us/HT204063

- Try starting in Safe Mode

OS X: What is Safe Boot, Safe Mode?

https://support.apple.com/en-us/HT201262

- Boot to Recovery and repair the startup disk

OS X: About OS X Recovery - Apple Support

https://support.apple.com/en-us/HT201314

- If it is repairable reinstall the OSX

How to reinstall OS X on your Mac - Apple Support

https://support.apple.com/en-us/HT204904

- If you do not have a backup use disk utility to restore the internal disk to an external disk so you can try to recover data.

Then format the startup disk and do a fresh install of OSX

Aug 25, 2016 7:25 AM in response to lllaass

I managed to download Etrecheck this morning in

SafeMode.

The report is attached below.

I appreciate so much this suggestion and your collective help.

Bob


EtreCheck version: 3.0.2 (306)

Report generated 2016-08-25 10:13:43

Download EtreCheck from https://etrecheck.com

Runtime 3:58

Performance: Good


Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.


Problem: Beachballing


Hardware Information:

Mac mini (Mid 2011)

[Technical Specifications] - [User Guide] - [Warranty & Service]

Mac mini - model: Macmini5,1

1 2.3 GHz Intel Core i5 CPU: 2-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1333 MHz ok

BANK 1/DIMM0

4 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n


Video Information:

Intel HD Graphics 3000

SyncMaster 1920 x 1080


System Software:

OS X Yosemite 10.10.5 (14F1909) - Time since boot: less than an hour


Disk Information:

APPLE HDD HTS547550A9E384 disk0 : (500.11 GB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Catamount (disk0s2) /Volumes/Catamount : 199.61 GB (98.73 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Yosemite (disk0s4) / : 198.96 GB (118.95 GB free)

Recovery HD (disk0s5) <not mounted> [Recovery]: 650 MB

Spare (disk0s6) /Volumes/Spare : 99.37 GB (99.16 GB free)


USB Information:

Apple, Inc. Keyboard Hub

Apple Inc. Apple Keyboard

Apple Computer, Inc. IR Receiver

Macally Peripherals Macally ECOMouse

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Gatekeeper:

Mac App Store and identified developers


System Launch Agents:

[not loaded] 5 Apple tasks

[loaded] 149 Apple tasks

[running] 58 Apple tasks


System Launch Daemons:

[failed] com.apple.ucupdate.plist (2014-09-09)

[failed] com.apple.watchdogd.plist (2014-09-19)

[not loaded] 44 Apple tasks

[loaded] 137 Apple tasks

[running] 79 Apple tasks


Launch Agents:

[not loaded] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (2016-07-11) [Support]

[not loaded] com.google.keystone.agent.plist (2016-07-12) [Support]

[not loaded] com.intego.backupassistant.agent.plist (2012-07-27) [Support]


Launch Daemons:

[not loaded] com.adobe.ARMDC.Communicator.plist (2016-07-11) [Support]

[not loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-07-11) [Support]

[not loaded] com.adobe.fpsaud.plist (2016-06-28) [Support]

[not loaded] com.google.keystone.daemon.plist (2016-07-12) [Support]

[not loaded] com.intego.BackupAssistant.daemon.plist (2012-07-27) [Support]

[not loaded] com.microsoft.office.licensing.helper.plist (2012-04-02) [Support]

[not loaded] com.timesoftware.timemachineeditor.backup-auto.plist (2014-12-10) [Support]

[not loaded] com.timesoftware.timemachineeditor.helper.plist (2014-12-10) [Support]


User Launch Agents:

[not loaded] com.adobe.ARM.[...].plist (2013-06-18) [Support]


User Login Items:

AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Acrobat Reader DC.app/Contents/Helpers/AdobeResourceSynchronizer.app)


Internet Plug-ins:

Flip4Mac WMV Plugin: 2.4.4.2 (2012-09-07) [Support]

FlashPlayer-10.6: 22.0.0.209 - SDK 10.9 (2016-07-15) [Support]

QuickTime Plugin: 7.7.3 (2016-07-24)

AdobePDFViewerNPAPI: 15.017.20053 - SDK 10.11 (2016-08-05) [Support]

AdobePDFViewer: 15.017.20053 - SDK 10.11 (2016-08-05) [Support]

Flash Player: 22.0.0.209 - SDK 10.9 (2016-07-15) [Support]

Default Browser: 600 - SDK 10.10 (2015-09-04)

OfficeLiveBrowserPlugin: 12.3.6 (2013-03-19) [Support]

nplastpass: 1.75.9 (2013-01-21) [Support]

SharePointBrowserPlugin: 14.6.6 - SDK 10.6 (2016-07-23) [Support]

iPhotoPhotocast: 7.0 (2012-09-07)


User internet Plug-ins:

Flip4Mac WMV Plugin: 2.2.3.7 (2009-05-21) [Support]

QuickTime Plugin: 7.6.4 (2009-12-25)

AdobePDFViewer: 8.1.7 (2009-10-14) [Support]

WebEx64: 1.0 - SDK 10.5 (2012-07-27) [Support]

Java Applet: 10.0.2 (2009-10-27)

VerifiedDownloadPlugin: 1.0 (2009-10-27)

iPhotoPhotocast: 7.0 (2009-11-04)


Safari Extensions:

1Password - AgileBits - https://agilebits.com/onepassword (2016-07-24)


User Audio Plug-ins:

iSightAudio: 7.6.4 (2009-10-27)


3rd Party Preference Panes:

Flash Player (2016-06-28) [Support]

Growl (2012-09-07) [Support]


Time Machine:

Skip System Files: NO

Mobile backups: OFF

Auto backup: NO - Auto backup turned off

Volumes being backed up:

Yosemite: Disk size: 198.96 GB Disk used: 80.01 GB

Destinations:

Time Capsule [Local]

Total size: 499.76 GB

Total number of backups: 62

Oldest backup: 5/24/13, 6:20 PM

Last backup: 8/21/16, 10:48 AM

Size of backup disk: Adequate

Backup size 499.76 GB > (Disk used 80.01 GB X 3)


Top Processes by CPU:

7% Safari

3% fontd

2% WindowServer

2% kernel_task

1% nsurlstoraged(2)


Top Processes by Memory:

529 MB kernel_task

156 MB Finder

147 MB iconservicesagent(2)

139 MB Safari

98 MB com.apple.WebKit.WebContent


Virtual Memory Information:

3.59 GB Free RAM

4.41 GB Used RAM (1.40 GB Cached)

0 B Swap Used


Diagnostics Information:

Aug 25, 2016, 10:04:59 AM ~/Library/Logs/DiagnosticReports/fontd_2016-08-25-100459_[redacted].crash

/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/A TS.framework/Versions/A/Support/fontd

Aug 25, 2016, 09:59:58 AM Self test - passed

Aug 24, 2016, 07:44:34 PM /Library/Logs/DiagnosticReports/SystemUIServer_2016-08-24-194434_[redacted].cras h

/System/Library/CoreServices/SystemUIServer.app/Contents/MacOS/SystemUIServer

Aug 24, 2016, 07:44:19 PM /Library/Logs/DiagnosticReports/WindowServer_2016-08-24-194419_[redacted].crash

/System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/WindowSer ver

Aug 24, 2016, 02:21:11 PM ~/Library/Logs/DiagnosticReports/fontd_2016-08-24-142111_[redacted].crash

Aug 24, 2016, 02:21:07 PM ~/Library/Logs/DiagnosticReports/fontd_2016-08-24-142107_[redacted].crash

Aug 24, 2016, 02:09:29 PM ~/Library/Logs/DiagnosticReports/iMovie_2016-08-24-140929_[redacted].crash

com.apple.iMovieApp - /Applications/iMovie.app/Contents/MacOS/iMovie

Aug 24, 2016, 02:09:01 PM ~/Library/Logs/DiagnosticReports/Finder_2016-08-24-140901_[redacted].crash

com.apple.finder - /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder

Aug 24, 2016, 02:07:37 PM ~/Library/Logs/DiagnosticReports/iDVD_2016-08-24-140737_[redacted].crash

com.apple.iDVD - /Applications/iDVD.app/Contents/MacOS/iDVD

Aug 24, 2016, 02:07:24 PM ~/Library/Logs/DiagnosticReports/DVD Player_2016-08-24-140724_[redacted].crash

com.apple.DVDPlayer - /Applications/DVD Player.app/Contents/MacOS/DVD Player

Aug 24, 2016, 02:00:32 PM ~/Library/Logs/DiagnosticReports/fontd_2016-08-24-140032_[redacted].crash

Aug 24, 2016, 12:15:03 PM /Library/Logs/DiagnosticReports/SystemUIServer_2016-08-24-121503_[redacted].cras h

Aug 24, 2016, 12:14:49 PM /Library/Logs/DiagnosticReports/WindowServer_2016-08-24-121449_[redacted].crash

Aug 24, 2016, 11:55:57 AM ~/Library/Logs/DiagnosticReports/fontd_2016-08-24-115557_[redacted].crash

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