mrsdemas
Level 1 (8 points)
iPhone

Q: photo edit error

Everytime i try to edit a picture I took, it comes up with a error message. this has been happening for a month now.

NOw it's happening when I try to add a picture to a text.

Any way to resolve this (iPhone 5c)

iPhone 5c, iOS 9.3.4

Posted on Aug 24, 2016 4:09 PM

by elcpu,Solvedanswer
elcpu elcpu
Level 6 (15,541 points)
Photos for Mac
A:

Try holding down the Home and Wake/Sleep buttons at the same time for about 15 seconds until the Apple logo appears. You will not lose anything.

 

If a restart does not help try a System Restore. First backup your device using iTunes. Also import your photos to your computer and copy all important data if possible. Try restoring from backup first and testing it. If it does not help, you may have to restore as New and reconfigure from scratch as the backup could be corrupted. For this reason it is important to have your photos and data saved separately from the backup. Here are the steps for a Restore:

https://support.apple.com/en-us/HT201252

 

If the above steps do not help, you may have to have it tested at an Apple store.

Posted on Aug 25, 2016 1:47 AM

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mrsdemas

Q: photo edit error

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  • Helpful answers

  • by elcpu,Solvedanswer

    elcpu elcpu Aug 25, 2016 1:47 AM in response to mrsdemas
    Level 6 (15,541 points)
    Photos for Mac
    Aug 25, 2016 1:47 AM in response to mrsdemas

    Try holding down the Home and Wake/Sleep buttons at the same time for about 15 seconds until the Apple logo appears. You will not lose anything.

     

    If a restart does not help try a System Restore. First backup your device using iTunes. Also import your photos to your computer and copy all important data if possible. Try restoring from backup first and testing it. If it does not help, you may have to restore as New and reconfigure from scratch as the backup could be corrupted. For this reason it is important to have your photos and data saved separately from the backup. Here are the steps for a Restore:

    https://support.apple.com/en-us/HT201252

     

    If the above steps do not help, you may have to have it tested at an Apple store.

  • by mrsdemas,

    mrsdemas mrsdemas Aug 25, 2016 12:37 PM in response to elcpu
    Level 1 (8 points)
    iPhone
    Aug 25, 2016 12:37 PM in response to elcpu

    did not work. I even took a picture & tried to edit it and the error message came up again.

    THank you for you help.

  • by elcpu,

    elcpu elcpu Aug 25, 2016 12:52 PM in response to mrsdemas
    Level 6 (15,541 points)
    Photos for Mac
    Aug 25, 2016 12:52 PM in response to mrsdemas

    Sorry to hear. Did you try the second part? The System Restore from backup first and then as new, if necessary? That should install a fresh copy of iOS and should let you edit the photos.

  • by mrsdemas,

    mrsdemas mrsdemas Aug 25, 2016 1:09 PM in response to elcpu
    Level 1 (8 points)
    iPhone
    Aug 25, 2016 1:09 PM in response to elcpu

    I didn't because I do not have my laptop at the moment. If I backup to iCloud then do a system restore will I lose anything