Kltc
Level 1
(8 points)
Q: Flickering screen and unresponsive
I Have recently read that there is a Hardware problem and as this the case is there anything Apple will do about I am out of warranty
iPhone 6 Plus, iOS 9.3.4
Jonathan UK
Level 7
(30,490 points)
Hi
At present, Apple has not announced an Exchange and Repair Extension Program for a flickering or unresponsive screen on iPhone 6 Plus.
If you have not yet done so, it may help to back up your iPhone (you may wish to encrypt the backup, if using iTunes), restore it to factory settings (with a fresh copy of iOS) and test whether the issue persists before restoring from backup:
- How to back up your iPhone, iPad, and iPod touch - Apple Support
- Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings - Apple Support
- Restore your iPhone, iPad, or iPod touch from a backup - Apple Support
The steps here may also help:
If the issue persists, I suggest that you contact Apple Support (mail-in service may be available) or make a Genius Bar reservation with a view to having your iPhone checked and, if recommended by Apple, serviced (potentially via chargeable repair service):
- Contact - Official Apple Support
- https://twitter.com/applesupport
- http://www.apple.com/retail/geniusbar/
I'm afraid that no-one here can you what Apple will decide. You are not talking to Apple here - this is a user-based community.
