Lovepink91
Level 1 (4 points)
Publishing

Q: How do I get passed the restriction code on my iPad?

So I bought this iPad 2 from someone, but problem there is a restriction code set on it to where I can't use I message FaceTime or update and purchase apps. I asked them what it is but they have no clue and plus they can't remember there password or recovery password and email or whatever it's called to be able to try and find it. I am literally between a rock and a hard place synching it won't work. Because the data erase is enabled so therefore nothing can be erased or reset. Help I'm stuck....

iPad 2, iOS 8.1.2

Posted on Aug 24, 2016 6:57 PM

by Jonathan UK,Apple recommended
Jonathan UK Jonathan UK
Level 7 (30,470 points)
Apple Watch
A:

Hi

 

You have described two different issues.

 

Restrictions

 

The Restrictions passcode cannot be bypassed, nor can it be recovered other than by the person who set it either remembering it or referring to where they noted it down. The iPad would otherwise need to be set up as a new device in order to remove the restrictions. However, that is not your main issue.

 

If Restrictions is still enabled, then the iPad was not erased ready for you, as the new owner, to set it up for yourself. From what you have described, it seems that the iPad still has Activation Locked enabled.

 

Activation Lock

 

Activation Lock can only removed by the previous owner - either by them entering their Apple ID and password on the device or by them removing the iPad from their devices list in Find My iPhone via iCloud.com.

 

If you cannot arrange for either of these steps to be taken, then you will be unable to use the iPad as your own. There is no way around this security feature.

 

If the previous owner cannot recall their Apple ID email or Apple ID password, they should follow the instructions here:

 

 

If they still cannot recover this information and remove Activation Lock, ask them (as the previous owner, not you as the new owner) to either contact Apple Support for assistance or to accompany you and the device to a Genius Bar appointment at Apple Retail Store, taking their original proof of purchase with them. Country-specific telephone numbers for Apple Support are available here:

 

 

More information and instructions:

Turn off Find My iPhone Activation Lock - Apple Support

Posted on Aug 25, 2016 1:33 PM

Close
Lovepink91

Q: How do I get passed the restriction code on my iPad?

  • All replies
  • Helpful answers

  • by rccharles,

    rccharles rccharles Aug 25, 2016 11:38 AM in response to Lovepink91
    Level 6 (8,464 points)
    Classic Mac OS
    Aug 25, 2016 11:38 AM in response to Lovepink91

    Your stuck.

     

    If they can remember the email address they should be able to reset the password.  You may be able to find the email on the device.

     

    You need to get with them to resolve the issue. Have them take the device to an apple store with the original receipt and apple may be able to help.

     

    In the future, you should

    Verify that your ios device is free of the activation lock.

    How to check if the activation lock is active on a device

    https://www.icloud.com/activationlock/ 

     

    R

  • by Jonathan UK,Apple recommended

    Jonathan UK Jonathan UK Aug 25, 2016 1:33 PM in response to Lovepink91
    Level 7 (30,470 points)
    Apple Watch
    Aug 25, 2016 1:33 PM in response to Lovepink91

    Hi

     

    You have described two different issues.

     

    Restrictions

     

    The Restrictions passcode cannot be bypassed, nor can it be recovered other than by the person who set it either remembering it or referring to where they noted it down. The iPad would otherwise need to be set up as a new device in order to remove the restrictions. However, that is not your main issue.

     

    If Restrictions is still enabled, then the iPad was not erased ready for you, as the new owner, to set it up for yourself. From what you have described, it seems that the iPad still has Activation Locked enabled.

     

    Activation Lock

     

    Activation Lock can only removed by the previous owner - either by them entering their Apple ID and password on the device or by them removing the iPad from their devices list in Find My iPhone via iCloud.com.

     

    If you cannot arrange for either of these steps to be taken, then you will be unable to use the iPad as your own. There is no way around this security feature.

     

    If the previous owner cannot recall their Apple ID email or Apple ID password, they should follow the instructions here:

     

     

    If they still cannot recover this information and remove Activation Lock, ask them (as the previous owner, not you as the new owner) to either contact Apple Support for assistance or to accompany you and the device to a Genius Bar appointment at Apple Retail Store, taking their original proof of purchase with them. Country-specific telephone numbers for Apple Support are available here:

     

     

    More information and instructions:

    Turn off Find My iPhone Activation Lock - Apple Support