HT204145: If you think your Apple ID has been compromised

Learn about If you think your Apple ID has been compromised
wkipo
Level 1 (4 points)
Mac OS X

Q: someone activated lost mode on my iphone with a password, how can I remove this password?

I guess my icloud id was hacked, because lost mode was activated on my iPhone with a passcode which i can not remove thrugh my icloud.

I have reseted the password on my apple id and removed the lost mode on the iPhone but it still requires the password set by hacker. I have no idea how to unlock the phone without reseting it :/

anyone any ideas?

iPhone 5, iOS 9.1

Posted on Aug 24, 2016 7:25 PM

by Eric Root,Apple recommended
Eric Root Eric Root
Level 9 (69,881 points)
iTunes
A:

If you are the original owner, take the phone, the original purchase receipt, and a photo ID to the nearest Apple Store.

Posted on Aug 25, 2016 11:26 AM

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wkipo

Q: someone activated lost mode on my iphone with a password, how can I remove this password?

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