Q: Help with my Macbook Pro, it's acting up
I've been having problems with my MBP lately, everything froze like when I returned from screen saving. Other instance when I'm watching videos, everything just froze. Even when logging into my Mac, it just froze. Christ, it even spats out at me while I'm writing this. The screen just went hay-wire in weird colors and pattern.
Here is the crash report I managed to get.
Anonymous UUID: E5DE3C2C-40DA-F3A1-E3F6-2581F978B6F0
Wed Aug 24 20:10:09 2016
*** Panic Report ***
panic(cpu 3 caller 0xffffff80215ce6fa): Kernel trap at 0xffffff80215b819e, type 13=general protection, registers:
CR0: 0x000000008001003b, CR2: 0x00000001002f7000, CR3: 0x0000000017a83003, CR4: 0x00000000001626e0
RAX: 0xffffff80b4a8b000, RBX: 0x0000000000000001, RCX: 0xffffff802e759cbe, RDX: 0xffffff802e759cbe
RSP: 0xffffff90bc2b3c38, RBP: 0xffffff90bc2b3c50, RSI: 0x000000000000008e, RDI: 0xffffff803bd50ba0
R8: 0xffffff8021c2cef0, R9: 0xffffff803bd50c7b, R10: 0x00000000538001ff, R11: 0x0000000000000003
R12: 0xffffff80326b1000, R13: 0xffffff80b49ee000, R14: 0xffffff80326b1000, R15: 0x000000c364a48f5a
RFL: 0x0000000000010086, RIP: 0xffffff80215b819e, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x00000001002f7000, Error code: 0x0000000000000000, Fault CPU: 0x3, PL: 0
Backtrace (CPU 3), Frame : Return Address
0xffffff80b49e5df0 : 0xffffff80214dab52
0xffffff80b49e5e70 : 0xffffff80215ce6fa
0xffffff80b49e6050 : 0xffffff80215ec563
0xffffff80b49e6070 : 0xffffff80215b819e
0xffffff90bc2b3c50 : 0xffffff80215cb7f0
0xffffff90bc2b3c70 : 0xffffff80214f9682
0xffffff90bc2b3c90 : 0xffffff80214f40a7
0xffffff90bc2b3d20 : 0xffffff80214f0e2f
0xffffff90bc2b3d60 : 0xffffff7fa20b729c
0xffffff90bc2b3ed0 : 0xffffff7fa20b9da1
0xffffff90bc2b3f60 : 0xffffff8021a28701
0xffffff90bc2b3fb0 : 0xffffff80215ecd66
Kernel Extensions in backtrace:
com.apple.kec.pthread(1.0)[39D0B4EB-B7F4-3891-96C2-F8B886656C8A]@0xffffff7fa20b 5000->0xffffff7fa20c1fff
BSD process name corresponding to current thread: syslogd
Mac OS version:
15G31
Kernel version:
Darwin Kernel Version 15.6.0: Thu Jun 23 18:25:34 PDT 2016; root:xnu-3248.60.10~1/RELEASE_X86_64
Kernel UUID: B5AA8E3E-65B6-3D0E-867B-8DCCF81E536C
Kernel slide: 0x0000000021200000
Kernel text base: 0xffffff8021400000
__HIB text base: 0xffffff8021300000
System model name: MacBookPro9,2 (Mac-6F01561E16C75D06)
System uptime in nanoseconds: 839207294159
last loaded kext at 41304000403: com.apple.driver.AudioAUUC 1.70 (addr 0xffffff7fa375e000, size 32768)
last unloaded kext at 271502132068: com.apple.driver.AppleUSBMergeNub 900.4.1 (addr 0xffffff7fa2583000, size 12288)
loaded kexts:
com.apple.driver.AudioAUUC 1.70
com.apple.driver.AGPM 110.22.0
com.apple.driver.X86PlatformShim 1.0.0
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOBluetoothSerialManager 4.4.6f1
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleHDA 274.12
com.apple.driver.AppleMikeyDriver 274.12
com.apple.driver.AppleUpstreamUserClient 3.6.1
com.apple.driver.pmtelemetry 1
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.driver.AppleIntelHD4000Graphics 10.1.4
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHV 1
com.apple.driver.AppleThunderboltIP 3.0.8
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.6f1
com.apple.driver.AppleSMCLMU 208
com.apple.driver.AppleLPC 3.1
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.driver.AppleBacklight 170.8.9
com.apple.driver.AppleMCCSControl 1.2.13
com.apple.driver.AppleIntelFramebufferC
MacBook Pro, OS X El Capitan (10.11.6), Mid 2012
Posted on Aug 24, 2016 8:15 PM
- Reinstall the original memory if you upgraded. SInce you did not provide the complete panic report (the complete one includes listing of memry and attached components and other things)
Next
- Try resetting the SMC and NVRAM/PRAM
Intel-based Macs: Resetting the System Management Controller (SMC)
https://support.apple.com/en-us/HT201295
https://support.apple.com/en-us/HT204063
- Try starting in Safe Mode
OS X: What is Safe Boot, Safe Mode?
https://support.apple.com/en-us/HT201262
- Boot to Recovery and repair the startup disk
OS X: About OS X Recovery - Apple Support
https://support.apple.com/en-us/HT201314
- If it is repairable reinstall the OSX
How to reinstall OS X on your Mac - Apple Support
https://support.apple.com/en-us/HT204904
- If you do not have a backup use disk utility to restore the internal disk to an external disk so you can try to recover data.
Then format the startup disk and do a fresh install of OSX
This is the Mac Pro desktop forum. I requested your post be moved to the MacBook Pro laptop forum or other appropriate forum.
Posted on Aug 25, 2016 12:47 AM