Q: Network Problems with MacBook Pro 15"
My new MacBook Pro (Retina, 15-inch, mid 2015) has 16 GB MHz DDR3,
2.8 GHz Intel Core I&, and an AMD Radeon R9 M370x PCie, in addition to a built-in
Intel Iros Pro chipset model. I Am running OS X El Capian Version 10.11.6, with Parallels 12 and Windows 7 for a few
business programs, but mostly I work on the Mac side.
An intermittent connection problem has become constant after a week of using the computer. My DLink DSL router (model 2750B) is two feet away from the computer. In System Preferences/ iCloud, I get "There was an error connecting to the Apple ID server." My MacPro, iPad Air 2 and Samsung Galaxy S7 all connect with the same router wirelessly with no trouble. (All my OTHER computers also connect with the same Apple ID and password with no problem. IMac 2012, MacPro, 2012 MacBook Pro, iPad 2, and the new iPad Air 2)) I have a screenshot of the error message "None of your preferred networks are available" and in the same shot a list of all the available networks, including mine. Repeatedly, I click on my network, and get the response "The xxxxxxnetwork could not be joined."
I problem-solved with Verizon, my provider, yesterday, and the testing routine found that I have good signal strength, but the computer would not complete the test routine. I have run "Diagnostics" several times tonight - it is after 11 pm, and the report suggests that I review wi-if best practices (done), that I have a crowded wi-fi channel (hardly anybody else is in the building at this time of night) and that I should restart the router (I have done that several times) and that perhaps I should join a Wi-Fi network that is associated with the Internet (Such as mine, which works for all other devices.)
Any suggestions on how to problem-solve, or should I return the computer. It is beautiful, and I have spent a lot of time updating, installing, customizing, before this Wi-Fi Shutdown. I was going to buy a new router, but the testing with Verizon made me doubt a new router would solve this problem.
THank you for any wisdom and strategies. Maggie2012
MacBook Pro (Retina, 15-inch, Mid 2015), OS 10.11.6
Posted on Aug 24, 2016 8:24 PM
Community Specialists
Hello maggie2012,
Thank you for using Apple Support Communities.
I understand from your post that you are not able to connect your new MacBook Pro to your home Wi-Fi network. You have done some great troubleshooting so far! I also recommend testing the issue while in Safe Mode and in another user account on your Mac. The following articles will provide you with the necessary steps to test the issue in Safe Mode and in another user account:
How to test an issue in another user account on your Mac
Best Regards
Posted on Aug 26, 2016 10:00 AM

