HT206770: About the OS X El Capitan v10.11.6 Update

Learn about About the OS X El Capitan v10.11.6 Update
inegron61
Level 1 (4 points)
Mac OS X

Q: After update 10.11.6 the scan to folder function on my Ricoh MPC 5502 stops working. What I can do to fix it?

After update 10.11.6 the scan to folder function on my Ricoh MPC 5502 stops working. What I can do to fix it?

MacBook Pro with Retina display, OS X El Capitan (10.11.6)

Posted on Aug 25, 2016 9:47 AM

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inegron61

Q: After update 10.11.6 the scan to folder function on my Ricoh MPC 5502 stops working. What I can do to fix it?

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  • by JayB.,

    JayB. JayB. Aug 26, 2016 7:21 AM in response to inegron61
    Community Specialists
    Aug 26, 2016 7:21 AM in response to inegron61

    Hi inegron61,

    I understand that after updating OS X, your printer's scan feature has stopped working. Try checking the printer manufacture website for any updates to the printer as well. You can find drivers at this link: Ricoh Support 

     

    If after updating the printer drivers, you are still unable to scan, try resetting the printer system and re-adding the printer to your Mac. This link can assist you with that. OS X El Capitan: Reset the printing system 

     

    These steps should have your printer working as expected. Thanks for using Apple Support Communities to post your question. Have a great day. 

  • by inegron61,

    inegron61 inegron61 Aug 26, 2016 7:46 AM in response to inegron61
    Level 1 (4 points)
    Mac OS X
    Aug 26, 2016 7:46 AM in response to inegron61

    HI. Scan to folder don't use scanner drivers, instead it use SMB and sharing folder function to place a document in a folder already shared in a computer. I know long time ago Mac stop supporting SMB but there are procedures to use AFP and it was working until the last update 10.11.6. What really help is a detailed explanation of the changes made o that upgrade and how to change it or at least the related to put a file on a folder. Actually the Ricoh machine cannot even authenticate to a Mac with 10.11.6.