Jrasetta

Q: Cellular Data is on but not working?

This problem has been plaguing me for the last few days. So I just got home from a year study abroad in Japan, and had a new SIM put into my iPhone 6 when I came home. I saw the bars, and LTE show up. Cellular Data was on, I never turned it off. But every time I would try to use internet, or anything that required internet, my phone would claim there was no connection, and I had to turn on Cellular data or connect to Wifi. I went to Verizon, they said they didn't know what to do. I went to Apple, and they didn't know either.

 

The weird thing is, my phone works only if I Restore it. If I connect to my computer, go ti iTunes and hit "Restore iPhone," and start again, the internet works. So I backed up my phone before doing this, only to find out that if I restore the backup then my internet stops working again. Now I don't mind restoring my phone. It's updated to 9.3.4, and most of my stuff comes back through iCloud anyways I'm pretty sure. (Notes, contacts, etc. Honestly I'm not sure if that's iCloud because I don't really know what's on my iCloud or how to check, either, but if I Restore my phone these things all still come back.) The only problem with that is, if I do that I lose all my photos. I have about 10,000 photos and videos on my iPhone which I need to upload to Facebook, some I wanna keep on my phone regardless. I backed them up into a Folder using Image Capture; I couldn't use iPhoto because it kept finding issues with my pictures and refusing to back them up, so it turned out to be useless. I backed them up, wiped my phone, and put the photos all back on, except now they're in an album captioned "from My Mac," and NOT in my Camera Roll. They're also unable to be deleted, and I can't put them all on Facebook; Facebook only goes back to my last 5,000 for some reason, not all the way back through the 10,000. If they're all on my Camera Roll, however, then it'll go all the way back no problem.

 

As for the Cellular Data/Internet, I tried everything with Verizon and walk-in Apple stores; Reset Network Settings, Factory Reset, Restarting your phone, putting in another brand new SIM, I don't know what the **** is going on. I'm not even good with phones or anything Apple related so I was hoping someone here could help me out.

 

I just need to get back 2 things: my photos and my Internet Connection. It seems I can't have one without losing the other. I'm at my absolute wit's end, and this is not what I want to spend my time doing when I just came home. I didn't have these issues at all when I was abroad, they started as soon as I put the new SIM in, but Verizon and Apple have both claimed the SIM is not the problem. I'm really hoping someone can help me out here. I'm looking for a way, if possible, to restore internet on my backed up phone, or a way to restore my photos to Camera Roll on my restored phone, basically. Thank you for reading!

iPhone 6s, iOS 9.3.4, null

Posted on Aug 25, 2016 10:05 AM

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Q: Cellular Data is on but not working?

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  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Aug 25, 2016 10:05 AM in response to Jrasetta
    Level 9 (57,012 points)
    iPhone
    Aug 25, 2016 10:05 AM in response to Jrasetta

    More than likely, it is possible that the use of the foreign SIM has installed a profile on your device. When you restore the device to factory, you remove the profile, but restoring your backup restores the profile. Many foreign SIMs do this.

     

    Go to Settings>General and see if there are any profiles listed there. It may also have to do with a carrier update missing on the device. With the backup loaded, you can check in Settings>General>About and see what is listed under Carrier. If it is not Verizon, then there is a problem.

  • by Jrasetta,

    Jrasetta Jrasetta Aug 25, 2016 10:13 AM in response to ChrisJ4203
    Level 1 (4 points)
    iPhone
    Aug 25, 2016 10:13 AM in response to ChrisJ4203

    Thank you for the reply! This is something neither Verizon or Apple had checked. My phone is currently on the Restored side right now, so I'd have to wipe it again to check. So say if I go back to my backup, go to Settings>General, where exactly are the profiles listed? And if there are, what should I look for?

  • by ChrisJ4203,Helpful

    ChrisJ4203 ChrisJ4203 Aug 25, 2016 12:31 PM in response to Jrasetta
    Level 9 (57,012 points)
    iPhone
    Aug 25, 2016 12:31 PM in response to Jrasetta

    As indicated in my previous post, they would be in the Settings>General area. I'm not uniquely aware of the location, as I have not experienced one, but this is information I have provided to other users who have located things there. If it is possible, leave the device restored to factory and then just manually add your content back individually, like syncing calendars, contacts, etc. That way all setting information present in the backup would not come over.

  • by Jrasetta,

    Jrasetta Jrasetta Aug 25, 2016 12:42 PM in response to ChrisJ4203
    Level 1 (4 points)
    iPhone
    Aug 25, 2016 12:42 PM in response to ChrisJ4203

    Okay, I'll do a Factory Reset and see if it's there. would you happen to know if I put all of my photos on iCloud, could i import them on my reset phone and they would go into my Camera Roll like normal? Granted this would be restarted as a new phone, but all my iCloud Data is still there.

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Aug 25, 2016 2:38 PM in response to Jrasetta
    Level 9 (57,012 points)
    iPhone
    Aug 25, 2016 2:38 PM in response to Jrasetta

    My knowledge of iCloud and how it interacts with Photos is limited, but I believe the only way to get the photos back into the Camera Roll would be a backup restore. There are ways for you to deal with photos and iCloud. This may help answer your questions. http://www.apple.com/support/icloud/