dennysvel

Q: iPhone 6 plus - touchscreen becomes unresponsive (Touch Disease)

I have problem whit the touchscreen of my iPhone 6 plus.

 

It's  a comun problem, if you google.

 

I need your answer about the solucion of this problem.

 

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iPhone 6 Plus, iOS 9.3.4, null

Posted on Aug 25, 2016 12:00 PM

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Q: iPhone 6 plus - touchscreen becomes unresponsive (Touch Disease)

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  • by sandyandmikem,

    sandyandmikem sandyandmikem Sep 1, 2016 8:12 AM in response to EVSW
    Level 1 (4 points)
    iPhone
    Sep 1, 2016 8:12 AM in response to EVSW

    In the meantime we are forced to suffer through this "disease".  My family has 5 Iphones.  I rely on these to keep contact with my children.  What happens when they need to get in touch with us in an emergency and their phone doesn't work?  What then?  Meanwhile, apple remains silent.  This goes far beyond a broken phone. 

  • by JimmyCMPIT,

    JimmyCMPIT JimmyCMPIT Sep 1, 2016 8:28 AM in response to dennysvel
    Level 5 (6,988 points)
    Mac OS X
    Sep 1, 2016 8:28 AM in response to dennysvel

    in any event if an Apple technical finds you "twisted or bent" the phone to make it work they will point out you have voided your warranty (on warrantied/Apple Care phones) and your actions made the device ineligible for repair (on warrantied/Appel Care or past warrantied devices) by Apple.

    In the event your iPhone succumbs to "touch disease" you should immediately call apple and avoid potentially destructive life hack suggestion by someone on the internet who didn't bother to read the terms of the device warranty that can cost you voiding your warranty and unknowingly or maliciously turned your iPhone into an nifty paperweight.

  • by EVSW,

    EVSW EVSW Sep 1, 2016 12:22 PM in response to JimmyCMPIT
    Level 1 (8 points)
    Sep 1, 2016 12:22 PM in response to JimmyCMPIT

    That is all good and well but for a lot of iPhone 6 and Plus users the problem occurred after the first year of use, which meant its warranty was out of date. Genius Bar can't fix but only replace the phone at cost, so one has to resort to desperate measureS.

  • by Michael Kelliher,

    Michael Kelliher Michael Kelliher Sep 1, 2016 2:59 PM in response to dennysvel
    Level 1 (8 points)
    Sep 1, 2016 2:59 PM in response to dennysvel

    *****

     

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  • by EVSW,

    EVSW EVSW Sep 2, 2016 4:35 AM in response to Michael Kelliher
    Level 1 (8 points)
    Sep 2, 2016 4:35 AM in response to Michael Kelliher

    Thanks for the link - intere development that hopefully will push Apple to act.

  • by RBIby,

    RBIby RBIby Sep 7, 2016 2:10 PM in response to sandyandmikem
    Level 1 (4 points)
    Sep 7, 2016 2:10 PM in response to sandyandmikem

    I am in the same boat.

  • by William Kucharski,

    William Kucharski William Kucharski Sep 7, 2016 3:07 PM in response to dennysvel
    Level 6 (15,068 points)
    Mac OS X
    Sep 7, 2016 3:07 PM in response to dennysvel

    So you found an article that purports to show a common failure and you think your particular device has the same problem?

     

    Have you bothered to do any diagnosis?  If you still have coverage, have you taken it to your local Apple Store?

  • by dennysvel,

    dennysvel dennysvel Sep 7, 2016 3:37 PM in response to William Kucharski
    Level 1 (11 points)
    iPhone
    Sep 7, 2016 3:37 PM in response to William Kucharski

    Obviously it's the same problem.

     

    Yeah I reported the problem with them and I'm waiting for their response.

  • by RBIby,

    RBIby RBIby Sep 7, 2016 4:24 PM in response to William Kucharski
    Level 1 (4 points)
    Sep 7, 2016 4:24 PM in response to William Kucharski

    Of course, Genius Bar gave me the only options of buying a replacement phone or buying an upgrade. Didn't even admit to the known chip issue "iPhone 6 touch disease" as documented by various relaible sources over the past few weeks. Wasn't till I went into a secondary support tech shop, this was a month ago, where a support rep confirmed it.

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