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Aug 25, 2016 1:15 PM in response to boo153by TOBALL,hi try to make force restart of your device hold sleep/power button and home button, maybe you will need to restore your device also. Try to sign out and then sign in to iTunes on your devices.Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings - Apple Support Restart your iPhone, iPad, or iPod touch - Apple Support
Force an app to close on your iPhone, iPad, or iPod touch - Apple Support
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