allosch1937

Q: Can't get past the hello screen

When I turn on my phone (apple 3g) I can not get past the hello screen.  The next screen asks me to join a wifi network, which I tried to join and after entering my password the screen just seems to stop.  How can I get past this point?

iPhone 3G

Posted on Aug 25, 2016 1:43 PM

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Q: Can't get past the hello screen

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  • by elcpu,Apple recommended

    elcpu elcpu Aug 25, 2016 2:03 PM in response to allosch1937
    Level 6 (16,265 points)
    Photos for Mac
    Aug 25, 2016 2:03 PM in response to allosch1937

    Try Recovery Mode:

    Connect your device to your computer and open iTunes.

    While your device is connected, force restart it: Press and hold both the Sleep/Wake and Home button for at least 10 seconds, and don't release when you see the Apple logo.

    Keep holding until you see the recovery mode screen and wait for it to restore.

    You may have to do the above more than once as recovery mode is difficult to get into.

    Restore as New first and test it. Then restore from backup if desired. If the backup is corrupted it will likely bring back the issue.

    https://support.apple.com/en-us/HT201263

     

    If the above steps do not help, you may have to take it to an Apple store for testing.