Agoustin
Level 1 (8 points)
Applications

Q: IPHONE 6

hello        can you help me ? i have buy it my iphone 6 64gb from 17/01/2015 my phone   *******

and now have problem the touch screen is stock some times   and i give to see it and they ask me to change the screen   .. and i need to pay 140 euro .. the phone never drop down  the problem about the screen is from apple i did it make it ((((  can u help me ? 

 

<Personal Information Edited by Host>

iPhone 6, iOS 9.3.4, null

Posted on Aug 26, 2016 1:53 PM

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Agoustin

Q: IPHONE 6

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  • by stuckboss,

    stuckboss stuckboss Aug 26, 2016 2:12 PM in response to Agoustin
    Community Specialists
    Aug 26, 2016 2:12 PM in response to Agoustin

    Hello Agoustin,


    Thank you for using Apple Support Communities. 


    I understand from your post that your iPhone 6 touch screen gets stuck sometimes. I know how important it is for your touch screen to work properly for you. I recommend first trying to resolve the issue using the steps from the following article: 

    If your iPhone, iPad, or iPod touch won‘t turn on

    If your screen is black or frozen

    First, try to force your device to restart.

    • Forcing your device to restart won't erase the content currently on your device.
    • You can force your device to restart even if your screen is black or your buttons aren't responding.

    Press and hold the Sleep/Wake and Home buttons at the same time for at least 10 seconds until you see the Apple logo.


    Best Regards