iPad Air 2 Reboots randomly on Wifi

Question

Level 1

8 points

iPad Air 2 Reboots randomly on Wifi

Hello there!

So here is my situation, I caught an iPad Air 2 just recently, and almost as soon as I began to set it up it started to get random reboots. Well, I didn't concern myself that much since everywhere I looked said that I just had update to the latest iOS and also to make sure that the apps were updated.

So I began the process to do so, and surprisingly the reboots keep happening.

I began to play a bit to see what was up and figured that the iPad just reboots when it is connected to the wifi. If I do not connect then the iPad works amazing.

Tried to reset wireless settings, restore the device to a backup, then at the end restore to factory settings with iTunes. And it didn't work.

Thought that the latest update would address something even though I read that it was just security updates, and just as expected it didn't solve anything.

What else is left to do in this case?

iPad Air, iOS 9.3.4, Actually 9.3.5

Posted on Aug 25, 2016 3:39 PM

Reply

Answer 1

elcpu

Level 7

31,586 points

Aug 25, 2016 4:41 PM in response to YulzMen

Try holding down the Home and Wake/Sleep buttons at the same time for about 15 seconds until the Apple logo appears. You will not lose anything.

If a restart does not help try a System Restore. First backup your device using iTunes. Also import your photos to your computer and copy all important data if possible. Try restoring from backup first and testing it. If it does not help, you may have to restore as New and reconfigure from scratch as the backup could be corrupted. For this reason it is important to have your photos and data saved separately from the backup. Here are the steps for a Restore:

https://support.apple.com/en-us/HT201252

If the above steps do not help, you may have to have it tested at an Apple store.

Reply

Answer 2

YulzMen Author

Level 1

8 points

Aug 25, 2016 7:55 PM in response to elcpu

So, I managed to do a hard restore and reconfigured from scratch... connected from my mobile hotspot (which has a slower speed than my home wifi) and surprisingly the iPad doesn't reboot at all.

However, did the change to my home wifi and the reboot happens.

Tested in my mother in law´s (which is faster than my home's) and the reboot happened too.

Then tried with my mobile hotspot and I haven't had a reboot for 2 hours now.

Reply