Asheyyyyyyy

Q: How do I get past billing info for an Apple Music trial?

i want to start  free Apple Music trial. I have no problem entering

credit  info and Apple should actually have all that information already. But when I click join individual for $9.99 it takes me to my billing info page, I click OK and it asks if I'm sure I want to pay $9.99 then takes me back to the free trial page again. I keep going in circles and cannot figure out why my billing info isn't working.

iPhone 5s

Posted on Aug 25, 2016 3:57 PM

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Q: How do I get past billing info for an Apple Music trial?

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  • by stuckboss,

    stuckboss stuckboss Aug 26, 2016 2:43 PM in response to Asheyyyyyyy
    Community Specialists
    Aug 26, 2016 2:43 PM in response to Asheyyyyyyy

    Hello Asheyyyyyy,


    Thank you for using Apple Support Communities. 


    I understand from your post that when you try to sign up for the individual Apple Music subscription that you are taken to your billing information, but after agreeing to the monthly charge you are routed back to the free trial page. I love my Apple Music subscription and want you to be able to enjoy yours too! 

    I would recommend verifying that your payment method is one of the valid payment methods accepted. This article lists the valid payment methods: 

    Join Apple Music on your iPhone, iPad, iPod touch, Mac, or PC

     

    About valid payment methods

    When you first sign up for an Apple Music membership, you can choose only one of these payment methods:

    • Credit card
    • Debit card
    • Mobile phone billing (through supported carriers)
    • None, to use store credit (if you're signing up for more than 1 month of membership)
      To use store credit to pay for your Apple Music membership, you must have enough store credit to cover the amount of your first renewal. Learn how to add store credit to your account.

    After you sign up, you can change your payment method to a different method, such as PayPal.

    Learn more about payment methods.

    Please Note: 

    Change or remove your Apple ID payment information

    If you change your payment method to a credit card, the iTunes Store places a temporary authorization hold on your credit card to verify your updated account information.


    Best Regards