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Aug 25, 2016 6:52 PM in response to DivineVioletby Cunnla,Hi,
I am trying to log into iTunes 12.4.2.4.
The latest iTunes is 12.4.3.1. Try updating. In iTunes, go to iTunes at top left and Check for updates.
If that fails, try here. Contact Apple for help with Apple ID account security - Apple Support