so my sister iPhone is craked to the point where you cant see anything on the screen , we are trying to back it up on iTunes , so tried putting touch id but it wouldn't go though but my main thing is why do we have to erase everything on her phone by not getting her pass code. my sister iPhone is disabled and we have good pictures on her iphone and apple say erase the iPhone ,this is frustrating.
We generally cannot answer "why" questions on these forums. The Terms of Use forbid us from speculating about why Apple does not does not take specific actions.
But I can tell you that I strongly agree with this particular concept. My data is passcode protected. If someone does not know that passcode, I would not want them accessing my data.
Regarding those photos, if they were important, you needed to have them backed up before a catastrophe. After a catastrophe occurs, it's too late to perform a backup. Similarly, you cannot wait until after a serious automobile accident to decide it's time to buy auto insurance and have that accident covered.
I say all this hoping it's a lesson learned for next time.
As sberman mentions, if you could just bypass or ignore the passcode and backup data to restore to any device, then there would be no point in even having a passcode for access to begin with. Those who know the password can gain access to the data on the device. Those who do not know the password cannot gain access to the data on the device. That is the whole point of having a passcoded lock on the device.
Did you have the iCloud Photo Library enabled? Backup to iCloud enabled?
I know nobody wants there phone looked by other people im saying my sister phone is pluged to the computer and says cant use itunes to back up phone cus passcode is enabled but her screen is broken to the point we cant see anything, My sister is young and dosent back up the picture every day because she takes pictures every day but the warrenty was out of the iphone
No cus we all share one apple account, for example i dont want see pictures from my sister phone from my phone
I already know about the passcode stuff Micheal Black
Then you will lose your data.
You should reconsider sharing an Apple ID and making backups of your phones.
So your mistakes are:
So if there is a "why", the question is why didn't you do any of this before the disaster?
You are stuck.
You forgot the passcode, and there is no way around that.
You shared and AppleID/iCloud account and don't have a backup.
Lesson learned. Sorry.
Merdoc76 wrote:
I already know about the passcode stuff Micheal Black
Doesn't matter. It's a touch screen device. If your screen is damaged beyond the ability to use the touch screen interface and you have no backups, then your only option is to restore as new to remove the passcode, That inherently means you will loose content. Nothing is going to change that simple reality.
why do i have to erase my iphone if i cant remember my passcode
