iMac is booting painfully slowly

Question

Level 1

8 points

iMac is booting painfully slowly

Hi,

This is has been an issue for a while, but seems to have gotten marginally worse with El Capitan. After turning on and/or a restart, it's a good 6 or 8 minutes - no exaggeration - until my computer can start opening programs without huge lag. About 10 minutes until it's at full speed.

iMac (27-inch, Late 2013), 3.4 GHz Intel Core i5, 8 GB 1600 MHz DDR3

Any ideas, or is this normal? I've repaired disc permissions, emptied trash, and generally keep the machine running as clean as I can without being an expert.

Thanks.

iMac, iOS 9.3.5

Posted on Aug 26, 2016 7:34 AM

Reply

Answer 1

Yer_Man

Level 10

166,044 points

Aug 26, 2016 9:01 AM in response to SirGreg

It is not normal, not even remotely so.

Back up everything then check your Hard Disk. Slow start ups can be a symptom of a failing disk.

Reply

Answer 2

JimmyCMPIT

Level 7

29,306 points

Aug 26, 2016 9:01 AM in response to SirGreg

shut down

disconnect all external devices

boot into safe mode

Try safe mode if your Mac doesn't finish starting up - Apple Support

then reboot normally without the devices

if the problem persists it could be 3rd party software such as a utility, a mac AV solution, or the hard drive needs to be replaced. For the first two it is recommend you uninstall these products using the method described by the developers on their websites as dragging to trash does not uninstall these types of programs.

[edit] in the event the drive is failing see the recommendations in the post above this and consider replacing the drive

https://eshop.macsales.com/shop/ssd/owc/imac-27-inch/late-2013-late-2015

Otherwise you may post an etrecheck report for further analysis

www.etrecheck.com

also you may wish to change your profile, the iMac nor any Mac computer runs iOS which is for smart devices, it helps if you have your current version of OS X when asking questions. This can be obtained from >About this Mac

Reply

Answer 3

SirGreg Author

Level 1

8 points

Aug 26, 2016 9:02 AM in response to JimmyCMPIT

Thanks JimmyCMPIT and Terrence, I will try these. May just need to get a new HD.

Reply

Answer 4

Old Toad

Level 10

216,118 points

Aug 26, 2016 1:40 PM in response to SirGreg

Download and run Etrecheck. Copy and paste the results into your reply. Etrecheck is a diagnostic tool that was developed by one of the most respected users here (and recommended by Apple Support personnel) in the ASC to provide a snapshot of the system and help identify the more obvious culprits that can adversely affect a Mac's performance.

Reply

Answer 5

SirGreg Author

Level 1

8 points

Aug 26, 2016 6:20 PM in response to Old Toad

Thanks guys, I appreciate the help for a n00b. Here is the EtreCheck report:

EtreCheck version: 3.0.2 (306)

Report generated 2016-08-27 08:14:36

Download EtreCheck from https://etrecheck.com

Runtime 8:38

Performance: Below Average

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Click the [Remove] links to remove adware.

Problem: Computer is too slow

Description:

Restart is very, very slow.

Hardware Information:ⓘ

iMac (27-inch, Late 2013)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac14,2

1 3.4 GHz Intel Core i5 CPU: 4-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

BANK 0/DIMM1

Empty

BANK 1/DIMM1

Empty

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n/ac

Video Information:ⓘ

NVIDIA GeForce GTX 775M - VRAM: 2048 MB

iMac 2560 x 1440

System Software:ⓘ

OS X El Capitan 10.11.6 (15G31) - Time since boot: about 13 hours

Disk Information:ⓘ

APPLE HDD WD10EZES-40UFAA0 disk0 : (1 TB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

[redacted]'s iMac (disk0s2) / : 999.35 GB (68.57 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

USB Information:ⓘ

Seagate BUP Slim BK 1 TB

EFI (disk1s1) <not mounted> : 210 MB

Zeke (disk1s2) /Volumes/Zeke : 999.86 GB (60.26 GB free)

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Built-in)

Apple, Inc. Keyboard Hub

Logitech USB-PS/2 Optical Mouse

Apple Inc. Apple Keyboard

Thunderbolt Information:ⓘ

Apple Inc. thunderbolt_bus

Configuration files:ⓘ

/etc/hosts - Count: 15

Gatekeeper:ⓘ

Mac App Store and identified developers

Adware:ⓘ

~/Library/LaunchAgents/com.spigot.ApplicationManager.plist

One adware file found. [Remove]

Kernel Extensions:ⓘ

/System/Library/Extensions

[not loaded] com.Cycling74.driver.Soundflower (1.6.2 - SDK 10.6 - 2016-08-20) [Support]

[not loaded] com.devguru.driver.SamsungComposite (1.4.31 - SDK 10.6 - 2016-08-20) [Support]

[not loaded] com.roxio.BluRaySupport (1.1.6 - 2016-08-20) [Support]

[not loaded] com.silex.driver.sxuptp (1.5.1 - 2016-08-20) [Support]

[not loaded] com.sony.filesystem.prodisc_fs (2.3.0 - 2016-08-20) [Support]

[not loaded] com.sony.protocol.prodisc (2.3.0 - 2016-08-20) [Support]

/System/Library/Extensions/ssuddrv.kext/Contents/PlugIns

[not loaded] com.devguru.driver.SamsungACMControl (1.4.31 - SDK 10.6 - 2015-03-02) [Support]

[not loaded] com.devguru.driver.SamsungACMData (1.4.31 - SDK 10.6 - 2015-03-02) [Support]

[not loaded] com.devguru.driver.SamsungMTP (1.4.31 - SDK 10.5 - 2015-03-02) [Support]

[not loaded] com.devguru.driver.SamsungSerial (1.4.31 - SDK 10.6 - 2015-03-02) [Support]

System Launch Agents:ⓘ

[not loaded] 7 Apple tasks

[loaded] 152 Apple tasks

[running] 79 Apple tasks

System Launch Daemons:ⓘ

[not loaded] 45 Apple tasks

[loaded] 158 Apple tasks

[running] 88 Apple tasks

Launch Agents:ⓘ

[running] com.Affinegy.InstaLANa.plist (2012-02-23) [Support]

[not loaded] com.adobe.AAM.Updater-1.0.plist (2015-09-21) [Support]

[loaded] com.adobe.CS5ServiceManager.plist (2012-08-23) [Support]

[loaded] com.google.keystone.agent.plist (2016-07-12) [Support]

[not loaded] com.oracle.java.Java-Updater.plist [Support]

[running] org.chromium.chromoting.plist (2016-06-21) [Support]

Launch Daemons:ⓘ

[loaded] com.adobe.SwitchBoard.plist (2012-08-23) [Support]

[failed] com.adobe.fpsaud.plist (2016-04-16) [Support]

[loaded] com.apple.aelwriter.plist (2011-09-18)

[running] com.apple.qmaster.qmasterd.plist (2010-08-26)

[loaded] com.google.keystone.daemon.plist (2016-07-12) [Support]

[loaded] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]

[not loaded] com.oracle.java.Helper-Tool.plist [Support]

[loaded] net.witopia.WiTopiaHelper.plist (2015-09-22) [Support]

User Launch Agents:ⓘ

[loaded] com.bittorrent.uTorrent.plist (2016-08-21)

[running] com.spigot.ApplicationManager.plist (2016-08-21) Adware! [Remove]

~/Library/Application Support/Spigot/ApplicationManager

[running] ws.agile.1PasswordAgent.plist (2013-10-10) [Support]

User Login Items:ⓘ

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

HimmelBar Application Hidden (/Applications/HimmelBar.app)

iTunesMenu Application Hidden (/Applications/iTunesMenu.app)

Google Drive Application (/Applications/Google Drive.app)

Air Video Server HD Application Hidden (/Applications/Air Video Server HD.app)

Dropbox Application (/Applications/Dropbox.app)

uTorrent Application (/Applications/uTorrent.app)

Internet Plug-ins:ⓘ

DirectorShockwave: 12.0.0r112 - SDK 10.6 (2013-10-10) [Support]

nplastpass: 3.1.21 (2014-09-09) [Support]

o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-15) [Support]

Google Earth Web Plug-in: 6.0 (2013-10-10) [Support]

Default Browser: 601 - SDK 10.11 (2016-07-09)

Flip4Mac WMV Plugin: 2.3.8.1 (2013-10-10) [Support]

AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 - SDK 10.6 (2015-09-21) [Support]

FlashPlayer-10.6: 21.0.0.226 - SDK 10.6 (2016-04-23) [Support]

Silverlight: 4.0.51204.0 (2013-10-10) [Support]

QuickTime Plugin: 7.7.3 (2016-07-09)

Flash Player: 21.0.0.226 - SDK 10.6 (2016-04-23) Outdated! Update

googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-12) [Support]

iPhotoPhotocast: 7.0 - SDK 10.8 (2013-10-10)

SharePointBrowserPlugin: 14.1.2 (2013-10-10) [Support]

JavaAppletPlugin: 15.0.1 - SDK 10.7 (2013-10-23) Check version

Safari Extensions:ⓘ

LastPass - LastPass - https://lastpass.com (2014-11-19)

Audio Plug-ins:ⓘ

DVCPROHDAudio: 1.3.2 (2013-10-10)

3rd Party Preference Panes:ⓘ

remoting_host_prefpane (2016-07-13) [Support]

Flash Player (2016-04-16) [Support]

Flip4Mac WMV (2013-10-10) [Support]

Growl (2013-10-10) [Support]

Perian (2013-10-10) [Support]

Time Machine:ⓘ

Time Machine not configured!

Top Processes by CPU:ⓘ

6% iTunes

4% WindowServer

2% kernel_task

0% fontd

0% iTunesMenu

Top Processes by Memory:ⓘ

3.14 GB Google Chrome Helper(16)

652 MB kernel_task

319 MB Google Chrome

213 MB Tweetbot

213 MB mdworker(8)

Virtual Memory Information:ⓘ

41 MB Free RAM

7.96 GB Used RAM (2.09 GB Cached)

162 MB Swap Used

Diagnostics Information:ⓘ

Aug 27, 2016, 08:05:12 AM /Library/Logs/DiagnosticReports/iTunes_2016-08-27-080512_[redacted].hang

/Applications/iTunes.app/Contents/MacOS/iTunes

Aug 26, 2016, 06:42:55 PM Self test - passed

Reply

Answer 6

Aug 26, 2016 6:42 PM in response to SirGreg

You have several problems including some malware.

Start by ejecting and disconnecting your seagate external until your other issues are resolved.

Then, remove:

Adware: ⓘ

~/Library/LaunchAgents/com.spigot.ApplicationManager.plist

One adware file found. [Remove]

Then remove:

uTorrent

DirectorShockwave

Flip4Mac WMV Plugin

Silverlight

googletalkbrowserplugin

Perian

Lastly, watch the available disk space on your primary hard drive. It's getting a little tight.

Reboot, check performance, then repost another check.

Reply

Answer 7

SirGreg Author

Level 1

8 points

Aug 27, 2016 10:42 AM in response to FishingAddict

Thanks very much FishingAddict - did what you suggested and the machine is definitely running faster now. Not sure what most of those files did, but I guess they weren't necessary. I'd say about 3-4 minutes to be up to full speed now. Here are the results:

Also - primary disk has 70GB free - that's getting a little tight?

EtreCheck version: 3.0.2 (306)

Report generated 2016-08-28 00:38:28

Download EtreCheck from https://etrecheck.com

Runtime 2:33

Performance: Excellent

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: Computer is too slow

Hardware Information:ⓘ

iMac (27-inch, Late 2013)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac14,2

1 3.4 GHz Intel Core i5 CPU: 4-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

BANK 0/DIMM1

Empty

BANK 1/DIMM1

Empty

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n/ac

Video Information:ⓘ

NVIDIA GeForce GTX 775M - VRAM: 2048 MB

iMac 2560 x 1440

System Software:ⓘ

OS X El Capitan 10.11.6 (15G31) - Time since boot: less than an hour

Disk Information:ⓘ

APPLE HDD WD10EZES-40UFAA0 disk0 : (1 TB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

[redacted]'s iMac (disk0s2) / : 999.35 GB (69.93 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

USB Information:ⓘ

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Built-in)

Apple, Inc. Keyboard Hub

Logitech USB-PS/2 Optical Mouse

Apple Inc. Apple Keyboard

Thunderbolt Information:ⓘ

Apple Inc. thunderbolt_bus

Configuration files:ⓘ

/etc/hosts - Count: 15

Gatekeeper:ⓘ

Mac App Store and identified developers

Kernel Extensions:ⓘ

/Applications/Kies.app

[not loaded] com.devguru.driver.SamsungACMControl (1.4.31 - SDK 10.6 - 2015-06-23) [Support]

[not loaded] com.devguru.driver.SamsungACMData (1.4.31 - SDK 10.6 - 2015-06-23) [Support]

[not loaded] com.devguru.driver.SamsungComposite (1.4.31 - SDK 10.6 - 2015-06-23) [Support]

[not loaded] com.devguru.driver.SamsungMTP (1.4.31 - SDK 10.5 - 2015-06-23) [Support]

[not loaded] com.devguru.driver.SamsungSerial (1.4.31 - SDK 10.6 - 2015-06-23) [Support]

/Applications/Toast 11 Titanium/Spin Doctor.app

[not loaded] com.hzsystems.terminus.driver (4 - 2013-10-10) [Support]

/Applications/Toast 11 Titanium/Toast Titanium.app

[not loaded] com.roxio.BluRaySupport (1.1.6 - 2013-10-10) [Support]

[not loaded] com.roxio.TDIXController (2.0 - 2013-10-10) [Support]

/Library/Application Support/WiTopia

[not loaded] com.viscosityvpn.Viscosity.tap (1.2 - 2015-09-22) [Support]

[not loaded] com.viscosityvpn.Viscosity.tun (1.2 - 2015-09-22) [Support]

/System/Library/Extensions

[not loaded] com.Cycling74.driver.Soundflower (1.6.2 - SDK 10.6 - 2016-08-20) [Support]

[not loaded] com.silex.driver.sxuptp (1.5.1 - 2016-08-20) [Support]

[not loaded] com.sony.filesystem.prodisc_fs (2.3.0 - 2016-08-20) [Support]

[not loaded] com.sony.protocol.prodisc (2.3.0 - 2016-08-20) [Support]

System Launch Agents:ⓘ

[not loaded] 7 Apple tasks

[loaded] 161 Apple tasks

[running] 70 Apple tasks

System Launch Daemons:ⓘ

[not loaded] 45 Apple tasks

[loaded] 163 Apple tasks

[running] 83 Apple tasks

Launch Agents:ⓘ

[running] com.Affinegy.InstaLANa.plist (2012-02-23) [Support]

[not loaded] com.adobe.AAM.Updater-1.0.plist (2015-09-21) [Support]

[loaded] com.adobe.CS5ServiceManager.plist (2012-08-23) [Support]

[loaded] com.google.keystone.agent.plist (2016-07-12) [Support]

[not loaded] com.oracle.java.Java-Updater.plist [Support]

[running] org.chromium.chromoting.plist (2016-06-21) [Support]

Launch Daemons:ⓘ

[loaded] com.adobe.SwitchBoard.plist (2012-08-23) [Support]

[loaded] com.adobe.fpsaud.plist (2016-04-16) [Support]

[loaded] com.apple.aelwriter.plist (2011-09-18)

[running] com.apple.qmaster.qmasterd.plist (2010-08-26)

[loaded] com.google.keystone.daemon.plist (2016-07-12) [Support]

[loaded] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]

[not loaded] com.oracle.java.Helper-Tool.plist [Support]

[loaded] net.witopia.WiTopiaHelper.plist (2015-09-22) [Support]

User Launch Agents:ⓘ

[loaded] com.bittorrent.uTorrent.plist (2016-08-21)

[running] ws.agile.1PasswordAgent.plist (2013-10-10) [Support]

User Login Items:ⓘ

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

HimmelBar Application Hidden (/Applications/HimmelBar.app)

iTunesMenu Application Hidden (/Applications/iTunesMenu.app)

Google Drive Application (/Applications/Google Drive.app)

Air Video Server HD Application Hidden (/Applications/Air Video Server HD.app)

Dropbox Application (/Applications/Dropbox.app)

StartAgent SMLoginItem (/Applications/CalendarFree.app/Contents/Library/LoginItems/StartAgent.app)

Internet Plug-ins:ⓘ

o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-15) [Support]

nplastpass: 3.1.21 (2014-09-09) [Support]

Google Earth Web Plug-in: 6.0 (2013-10-10) [Support]

Default Browser: 601 - SDK 10.11 (2016-07-09)

Flip4Mac WMV Plugin: 2.3.8.1 (2013-10-10) [Support]

AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 - SDK 10.6 (2015-09-21) [Support]

FlashPlayer-10.6: 21.0.0.226 - SDK 10.6 (2016-04-23) [Support]

QuickTime Plugin: 7.7.3 (2016-07-09)

Flash Player: 21.0.0.226 - SDK 10.6 (2016-04-23) Outdated! Update

iPhotoPhotocast: 7.0 - SDK 10.8 (2013-10-10)

SharePointBrowserPlugin: 14.1.2 (2013-10-10) [Support]

JavaAppletPlugin: 15.0.1 - SDK 10.7 (2013-10-23) Check version

Safari Extensions:ⓘ

LastPass - LastPass - https://lastpass.com (2014-11-19)

Audio Plug-ins:ⓘ

DVCPROHDAudio: 1.3.2 (2013-10-10)

3rd Party Preference Panes:ⓘ

remoting_host_prefpane (2016-07-13) [Support]

Flash Player (2016-04-16) [Support]

Flip4Mac WMV (2013-10-10) [Support]

Growl (2013-10-10) [Support]

Time Machine:ⓘ

Time Machine not configured!

Top Processes by CPU:ⓘ

10% mds_stores

5% Google Chrome Helper(14)

3% WindowServer

2% kernel_task

1% Google Chrome

Top Processes by Memory:ⓘ

2.29 GB Google Chrome Helper(14)

668 MB kernel_task

451 MB softwareupdated

246 MB mds_stores

229 MB Google Chrome

Virtual Memory Information:ⓘ

1.92 GB Free RAM

6.08 GB Used RAM (2.71 GB Cached)

0 B Swap Used

Diagnostics Information:ⓘ

Aug 28, 2016, 12:30:13 AM Self test - passed

Aug 27, 2016, 08:05:12 AM /Library/Logs/DiagnosticReports/iTunes_2016-08-27-080512_[redacted].hang

/Applications/iTunes.app/Contents/MacOS/iTunes

Reply

Answer 8

Aug 27, 2016 1:17 PM in response to SirGreg

Remove:

"com.Affinegy.InstaLANa.plist" from /Library/LaunchAgents

"com.bittorrent.uTorrent.plist" from ~/Library/LaunchAgents

Uninstall:

WiTopia (using their uninstaller or download their latest version and reinstall)

Java (if you don't absolutely need Java then by all means remove it completely from your Mac https://www.java.com/en/download/help/mac_uninstall_java.xml)

Remove:

Flip4Mac WMV Plugin (this is no longer supported and is a security threat)

All versions of Flash Player (yours is outdated and any version is a security threat)

Instal:

VLC Player (as a replacement for the former Flip4Mac and Perian)

Then reboot and see how it runs.

Reply

Answer 9

SirGreg Author

Level 1

8 points

Aug 27, 2016 7:29 PM in response to FishingAddict

Thank you again, sir. About 1:30 now to restart...still about 4:00 until things start working without much lag, which is much better than yesterday. Thanks for your help. Here's another run with EtreCheck in case you're curious. 🙂

EtreCheck version: 3.0.2 (306)

Report generated 2016-08-28 09:29:05

Download EtreCheck from https://etrecheck.com

Runtime 2:35

Performance: Excellent

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: Computer is too slow

Hardware Information:ⓘ

iMac (27-inch, Late 2013)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac14,2

1 3.4 GHz Intel Core i5 CPU: 4-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

BANK 0/DIMM1

Empty

BANK 1/DIMM1

Empty

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n/ac

Video Information:ⓘ

NVIDIA GeForce GTX 775M - VRAM: 2048 MB

iMac 2560 x 1440

System Software:ⓘ

OS X El Capitan 10.11.6 (15G31) - Time since boot: less than an hour

Disk Information:ⓘ

APPLE HDD WD10EZES-40UFAA0 disk0 : (1 TB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

[redacted]'s iMac (disk0s2) / : 999.35 GB (70.07 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

USB Information:ⓘ

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Built-in)

Apple, Inc. Keyboard Hub

Logitech USB-PS/2 Optical Mouse

Apple Inc. Apple Keyboard

Apple Inc. iPhone

Thunderbolt Information:ⓘ

Apple Inc. thunderbolt_bus

Configuration files:ⓘ

/etc/hosts - Count: 15

Gatekeeper:ⓘ

Mac App Store and identified developers

Kernel Extensions:ⓘ

/Applications/Kies.app

[not loaded] com.devguru.driver.SamsungACMControl (1.4.31 - SDK 10.6 - 2015-06-23) [Support]

[not loaded] com.devguru.driver.SamsungACMData (1.4.31 - SDK 10.6 - 2015-06-23) [Support]

[not loaded] com.devguru.driver.SamsungComposite (1.4.31 - SDK 10.6 - 2015-06-23) [Support]

[not loaded] com.devguru.driver.SamsungMTP (1.4.31 - SDK 10.5 - 2015-06-23) [Support]

[not loaded] com.devguru.driver.SamsungSerial (1.4.31 - SDK 10.6 - 2015-06-23) [Support]

/Applications/Toast 11 Titanium/Spin Doctor.app

[not loaded] com.hzsystems.terminus.driver (4 - 2013-10-10) [Support]

/Applications/Toast 11 Titanium/Toast Titanium.app

[not loaded] com.roxio.BluRaySupport (1.1.6 - 2013-10-10) [Support]

[not loaded] com.roxio.TDIXController (2.0 - 2013-10-10) [Support]

/Library/Application Support/WiTopia

[not loaded] com.viscosityvpn.Viscosity.tap (1.2 - 2015-09-22) [Support]

[not loaded] com.viscosityvpn.Viscosity.tun (1.2 - 2015-09-22) [Support]

/System/Library/Extensions

[not loaded] com.Cycling74.driver.Soundflower (1.6.2 - SDK 10.6 - 2016-08-20) [Support]

[not loaded] com.silex.driver.sxuptp (1.5.1 - 2016-08-20) [Support]

[not loaded] com.sony.filesystem.prodisc_fs (2.3.0 - 2016-08-20) [Support]

[not loaded] com.sony.protocol.prodisc (2.3.0 - 2016-08-20) [Support]

System Launch Agents:ⓘ

[not loaded] 7 Apple tasks

[loaded] 159 Apple tasks

[running] 72 Apple tasks

System Launch Daemons:ⓘ

[not loaded] 45 Apple tasks

[loaded] 164 Apple tasks

[running] 82 Apple tasks

Launch Agents:ⓘ

[running] com.Affinegy.InstaLANa.plist (2012-02-23) [Support]

[not loaded] com.adobe.AAM.Updater-1.0.plist (2015-09-21) [Support]

[loaded] com.adobe.CS5ServiceManager.plist (2012-08-23) [Support]

[loaded] com.google.keystone.agent.plist (2016-07-12) [Support]

[not loaded] com.oracle.java.Java-Updater.plist [Support]

[running] org.chromium.chromoting.plist (2016-06-21) [Support]

Launch Daemons:ⓘ

[loaded] com.adobe.SwitchBoard.plist (2012-08-23) [Support]

[loaded] com.apple.aelwriter.plist (2011-09-18)

[running] com.apple.qmaster.qmasterd.plist (2010-08-26)

[loaded] com.google.keystone.daemon.plist (2016-07-12) [Support]

[loaded] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]

[not loaded] com.oracle.java.Helper-Tool.plist [Support]

[loaded] net.witopia.WiTopiaHelper.plist (2015-09-22) [Support]

User Launch Agents:ⓘ

[loaded] com.bittorrent.uTorrent.plist (2016-08-21)

[running] ws.agile.1PasswordAgent.plist (2013-10-10) [Support]

User Login Items:ⓘ

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

HimmelBar Application Hidden (/Applications/HimmelBar.app)

iTunesMenu Application Hidden (/Applications/iTunesMenu.app)

Google Drive Application (/Applications/Google Drive.app)

Air Video Server HD Application Hidden (/Applications/Air Video Server HD.app)

Dropbox Application (/Applications/Dropbox.app)

StartAgent SMLoginItem (/Applications/CalendarFree.app/Contents/Library/LoginItems/StartAgent.app)

Internet Plug-ins:ⓘ

Flip4Mac WMV Plugin: 2.3.8.1 (2013-10-10) [Support]

AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 - SDK 10.6 (2015-09-21) [Support]

QuickTime Plugin: 7.7.3 (2016-07-09)

Default Browser: 601 - SDK 10.11 (2016-07-09)

o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-15) [Support]

SharePointBrowserPlugin: 14.1.2 (2013-10-10) [Support]

nplastpass: 3.1.21 (2014-09-09) [Support]

Google Earth Web Plug-in: 6.0 (2013-10-10) [Support]

iPhotoPhotocast: 7.0 - SDK 10.8 (2013-10-10)

Safari Extensions:ⓘ

LastPass - LastPass - https://lastpass.com (2014-11-19)

Audio Plug-ins:ⓘ

DVCPROHDAudio: 1.3.2 (2013-10-10)

3rd Party Preference Panes:ⓘ

remoting_host_prefpane (2016-07-13) [Support]

Growl (2013-10-10) [Support]

Time Machine:ⓘ

Time Machine not configured!

Top Processes by CPU:ⓘ

3% WindowServer

1% kernel_task

1% fontd

0% blued

0% Google Chrome Helper(14)

Top Processes by Memory:ⓘ

1.88 GB Google Chrome Helper(14)

748 MB kernel_task

336 MB mdworker(17)

270 MB mds_stores

213 MB Google Chrome

Virtual Memory Information:ⓘ

2.18 GB Free RAM

5.82 GB Used RAM (3.00 GB Cached)

0 B Swap Used

Diagnostics Information:ⓘ

Aug 28, 2016, 09:16:57 AM Self test - passed

Aug 27, 2016, 08:05:12 AM /Library/Logs/DiagnosticReports/iTunes_2016-08-27-080512_[redacted].hang

/Applications/iTunes.app/Contents/MacOS/iTunes

Reply

Answer 10

Aug 27, 2016 8:37 PM in response to SirGreg

Ok, there are still a few things left and your Mac is clearly still not booting as it should.

1) Check your hosts file by executing the following in Terminal:

cat /etc/hosts

It should return the following. If there are any differences in yours let us know.

## # Host Database # # localhost is used to configure the loopback interface # when the system is booting. Do not change this entry. ## 127.0.0.1 localhost 255.255.255.255 broadcasthost ::1 localhost

2) If you have not already, make sure you have a good backup before proceeding as we are going to remove the remnants of some old installations

3) Copy each of the following, paste into Terminal.app one at a time, hit enter between each. You will need to be prompted to enter your password after running the first command:

sudo rm /Library/LaunchAgents/com.Affinegy.InstaLANa.plist

sudo rm /Library/LaunchDaemons/net.witopia.WiTopiaHelper.plist

sudo rm ~/Library/LaunchAgents/com.bittorrent.uTorrent.plist

4) Remove the Kies.app by downloading the latest installer (http://www.samsung.com/uk/support/usefulsoftware/KIES/), mounting the .dmg file, and then run the "Uninstall" app.

5) Then reboot and lets see if that clears it all up.

Reply

Answer 11

SirGreg Author

Level 1

8 points

Aug 28, 2016 12:05 AM in response to FishingAddict

Okay, done and done. Still taking 4 minutes or so to get up and running.

This was what I got when executed cat /etc/hosts. It's the same as yours up to the part where it reveals the fact that I'm a dirty cheapskate and have an unregistered Adobe program on my computer. If that's the cause of all the delays, I think I'll have to live with it. Another pass by EntreCheck is pasted below that.

# Host Database

#

# localhost is used to configure the loopback interface

# when the system is booting. Do not change this entry.

##

127.0.0.1 localhost

255.255.255.255 broadcasthost

::1 localhost

fe80::1%lo0 localhost

# Block Adobe Activation

127.0.0.1 activate.adobe.com

127.0.0.1 practivate.adobe.com

127.0.0.1 ereg.adobe.com

127.0.0.1 activate.wip3.adobe.com

127.0.0.1 wip3.adobe.com

127.0.0.1 3dns-3.adobe.com

127.0.0.1 3dns-2.adobe.com

127.0.0.1 adobe-dns.adobe.com

127.0.0.1 adobe-dns-2.adobe.com

127.0.0.1 adobe-dns-3.adobe.com

127.0.0.1 ereg.wip3.adobe.com

127.0.0.1 activate-sea.adobe.com

127.0.0.1 wwis-dubc1-vip60.adobe.com

127.0.0.1 activate-sjc0.adobe.com

127.0.0.1 hl2rcv.adobe.com

EtreCheck version: 3.0.2 (306)

Report generated 2016-08-28 14:01:58

Download EtreCheck from https://etrecheck.com

Runtime 2:27

Performance: Excellent

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: Computer is too slow

Hardware Information:ⓘ

iMac (27-inch, Late 2013)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac14,2

1 3.4 GHz Intel Core i5 CPU: 4-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

BANK 0/DIMM1

Empty

BANK 1/DIMM1

Empty

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n/ac

Video Information:ⓘ

NVIDIA GeForce GTX 775M - VRAM: 2048 MB

iMac 2560 x 1440

System Software:ⓘ

OS X El Capitan 10.11.6 (15G31) - Time since boot: less than an hour

Disk Information:ⓘ

APPLE HDD WD10EZES-40UFAA0 disk0 : (1 TB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

[redacted]'s iMac (disk0s2) / : 999.35 GB (75.79 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

USB Information:ⓘ

Seagate BUP Slim BK 1 TB

EFI (disk1s1) <not mounted> : 210 MB

Zeke (disk1s2) <not mounted> : 999.86 GB

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Built-in)

Apple, Inc. Keyboard Hub

Logitech USB-PS/2 Optical Mouse

Apple Inc. Apple Keyboard

Thunderbolt Information:ⓘ

Apple Inc. thunderbolt_bus

Configuration files:ⓘ

/etc/hosts - Count: 15

Gatekeeper:ⓘ

Mac App Store and identified developers

Kernel Extensions:ⓘ

/Applications/Toast 11 Titanium/Spin Doctor.app

[not loaded] com.hzsystems.terminus.driver (4 - 2013-10-10) [Support]

/Applications/Toast 11 Titanium/Toast Titanium.app

[not loaded] com.roxio.BluRaySupport (1.1.6 - 2013-10-10) [Support]

[not loaded] com.roxio.TDIXController (2.0 - 2013-10-10) [Support]

/Library/Application Support/WiTopia

[not loaded] com.viscosityvpn.Viscosity.tap (1.2 - 2015-09-22) [Support]

[not loaded] com.viscosityvpn.Viscosity.tun (1.2 - 2015-09-22) [Support]

/System/Library/Extensions

[not loaded] com.Cycling74.driver.Soundflower (1.6.2 - SDK 10.6 - 2016-08-28) [Support]

[not loaded] com.silex.driver.sxuptp (1.5.1 - 2016-08-28) [Support]

[not loaded] com.sony.filesystem.prodisc_fs (2.3.0 - 2016-08-28) [Support]

[not loaded] com.sony.protocol.prodisc (2.3.0 - 2016-08-28) [Support]

System Launch Agents:ⓘ

[not loaded] 7 Apple tasks

[loaded] 163 Apple tasks

[running] 68 Apple tasks

System Launch Daemons:ⓘ

[not loaded] 45 Apple tasks

[loaded] 163 Apple tasks

[running] 83 Apple tasks

Launch Agents:ⓘ

[not loaded] com.adobe.AAM.Updater-1.0.plist (2015-09-21) [Support]

[loaded] com.adobe.CS5ServiceManager.plist (2012-08-23) [Support]

[loaded] com.google.keystone.agent.plist (2016-07-12) [Support]

[not loaded] com.oracle.java.Java-Updater.plist [Support]

[running] org.chromium.chromoting.plist (2016-06-21) [Support]

Launch Daemons:ⓘ

[loaded] com.adobe.SwitchBoard.plist (2012-08-23) [Support]

[loaded] com.apple.aelwriter.plist (2011-09-18)

[running] com.apple.qmaster.qmasterd.plist (2010-08-26)

[loaded] com.google.keystone.daemon.plist (2016-07-12) [Support]

[loaded] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]

[not loaded] com.oracle.java.Helper-Tool.plist [Support]

User Launch Agents:ⓘ

[running] ws.agile.1PasswordAgent.plist (2013-10-10) [Support]

User Login Items:ⓘ

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

HimmelBar Application Hidden (/Applications/HimmelBar.app)

iTunesMenu Application Hidden (/Applications/iTunesMenu.app)

Google Drive Application (/Applications/Google Drive.app)

Air Video Server HD Application Hidden (/Applications/Air Video Server HD.app)

Dropbox Application (/Applications/Dropbox.app)

StartAgent SMLoginItem (/Applications/CalendarFree.app/Contents/Library/LoginItems/StartAgent.app)

Internet Plug-ins:ⓘ

Flip4Mac WMV Plugin: 2.3.8.1 (2013-10-10) [Support]

AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 - SDK 10.6 (2015-09-21) [Support]

QuickTime Plugin: 7.7.3 (2016-07-09)

Default Browser: 601 - SDK 10.11 (2016-07-09)

o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-15) [Support]

SharePointBrowserPlugin: 14.1.2 (2013-10-10) [Support]

nplastpass: 3.1.21 (2014-09-09) [Support]

Google Earth Web Plug-in: 6.0 (2013-10-10) [Support]

iPhotoPhotocast: 7.0 - SDK 10.8 (2013-10-10)

Safari Extensions:ⓘ

LastPass - LastPass - https://lastpass.com (2014-11-19)

Audio Plug-ins:ⓘ

DVCPROHDAudio: 1.3.2 (2013-10-10)

3rd Party Preference Panes:ⓘ

remoting_host_prefpane (2016-07-13) [Support]

Growl (2013-10-10) [Support]

Time Machine:ⓘ

Mobile backups: OFF

Auto backup: NO - Auto backup turned off

Volumes being backed up:

Greg's iMac: Disk size: 999.35 GB Disk used: 923.55 GB

Destinations:

Zeke [Local]

Total size: 0 B

Total number of backups: 0

Oldest backup: -

Last backup: -

Size of backup disk: Too small

Backup size 0 B < (Disk used 923.55 GB X 3)

Top Processes by CPU:ⓘ

3% WindowServer

1% fontd

1% Google Chrome Helper(13)

1% kernel_task

0% Google Chrome

Top Processes by Memory:ⓘ

1.67 GB Google Chrome Helper(13)

645 MB kernel_task

352 MB mds_stores

246 MB Google Chrome

180 MB Google Drive

Virtual Memory Information:ⓘ

2.69 GB Free RAM

5.30 GB Used RAM (2.70 GB Cached)

0 B Swap Used

Diagnostics Information:ⓘ

Aug 28, 2016, 01:52:36 PM Self test - passed

Aug 27, 2016, 08:05:12 AM /Library/Logs/DiagnosticReports/iTunes_2016-08-27-080512_[redacted].hang

/Applications/iTunes.app/Contents/MacOS/iTunes

Reply

Answer 12

Aug 28, 2016 11:25 AM in response to SirGreg

You may want to try disabling all of these user login items in "System Preferences" > "Users & Groups" > "Login Items":

HimmelBar Application Hidden (/Applications/HimmelBar.app)

Google Drive Application (/Applications/Google Drive.app)

Air Video Server HD Application Hidden (/Applications/Air Video Server HD.app)

Dropbox Application (/Applications/Dropbox.app)

StartAgent SMLoginItem (/Applications/CalendarFree.app/Contents/Library/LoginItems/StartAgent.app)

Disable them all, reboot, and see if the problem goes away. If it does, then only enable one at a time between reboots until you find the culprit.

I personally found that Google Drive is a major performance problem on my past Macs and no longer use it (just use the web interface instead). In the case of all of these startup items, either remove them if you don't absolutely need them, or download and install the latest version directly from the developer's website. I've never heard of HimmelBar, Air Video Server HD, or StartAgent so I would be cautious with those unless you know their trustworthiness.

Reply

Answer 13

Old Toad

Level 10

216,118 points

Aug 28, 2016 2:27 PM in response to SirGreg

What do you mean by "unregistered".

Reply

Answer 14

Yer_Man

Level 10

166,044 points

Aug 29, 2016 3:04 AM in response to Old Toad

It means it's stolen and the hosts file is edited to block connections to Adobe's verification mechanism.

Reply

Answer 15

SirGreg Author

Level 1

8 points

Sep 3, 2016 8:39 AM in response to FishingAddict

Sorry, out of town for a bit. Thank you, sir, it's much improved now. Got rid of StartAgent, but HimmelBar (shortcut to applications in task bar) and Air Video Server (lets me send movies from my computer to my Apple TV) are both items I trust and use almost everyday, so I can't ditch those. Everything else, however, has resulted in a start up time of about 1:30 now, which might not be perfect, but is much much better. Thanks again.

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