I am experiencing touch disease on a my iPhone 6 plus.
What should I do?
I hope this post complies with the terms of service and will not be deleted.
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iPhone 6 Plus, iOS 9.3.5, null
Hi
At present, Apple has not announced an Exchange and Repair Extension Program for a flickering or unresponsive screen on iPhone 6 Plus.
If you have not yet done so, it may help to back up your iPhone (you may wish to encrypt the backup, if using iTunes), restore it to factory settings (with a fresh copy of iOS) and test whether the issue persists before restoring from backup:
The steps here may also help:
If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch - Apple Support
If the issue persists, I suggest that you contact Apple Support (mail-in service may be available) or make a Genius Bar reservation with a view to having your iPhone checked and, if recommended by Apple, serviced (potentially via chargeable repair service):
I'm afraid that no-one here can you what Apple will decide. You are not talking to Apple here - this is a user-based community.
Thank you for your reply.
I have done all of the above and the issue did not resolve itself.
I have been told that my only option is to purchase a new phone.
It is a shame that this is my "only solution" for such an expensive purchase from a trusted company.
You're welcome!
If you would like to share your thoughts with Apple, you can do so here:
https://www.apple.com/feedback/iphone.html
(This is a user-based support community - you are not talking with Apple here).
I just sent off a feedback form.
I am curious to see if Apple replies to my feedback.
Are you saying you've taken the iPhone to an Apple Store or authorized service provider and were not offered at the very least an out of warranty replacement?
Apple will in most cases, offer an out of warranty replacement. While this in fact means you will have to pay for the replacement it is considerably cheaper than buying a new phone.
As the feedback form advises, feedback is typically a one-way process.
To be assured of a response, you may prefer to contact Apple Support via another channel:
Touch Disease wrote:
I just sent off a feedback form.
I am curious to see if Apple replies to my feedback.
Just FYI.... Apple never replies to the feedback input form. They read them all and consider the input but never reply. I would follow Phil's suggestion at this point.
I was offered to purchase a 6s Plus. Not a 6 Plus.
In fact it was advised I wait until the 7 is released in hopes of the price dropping on the 6s Plus.
elcpu wrote:
Just FYI.... Apple never replies to the feedback input form. They read them all and consider the input but never reply.
I'm afraid that elcpu is mistaken: Apple does sometimes reply to feedback submissions, although this is not typically the case.
However, to be assured of a response, use one of the contact methods provided in my previous reply.
For all intents and purposes, the information he provided was in response to Apple's guideline. The following text is from their own feedback site.
Use the form below to send us your comments. We read all feedback carefully, but please note that we cannot respond to the comments you submit.
Hi Chris
I appreciate that it is important to manage expectations (my previous reply refers). However, it is inaccurate to say never.
The experiences of other users aside, the feedback acknowledgement advises: "If we need to follow up with you on your ideas for improving xxxx, we will contact you directly."
So Apple says they won't respond to what you send but also says they might respond to what you send? Sounds familiar. So which Apple statement should people follow?
(I'd go with the one that says they will not respond).
I understand your logic, but many of the users that we provide the link to may not read the disclaimers and have an expectation the feedback link is a communications link with Apple. It is much easier to be surprised by an unexpected response, than to be waiting for something and not receive it.
I can also agree that "never" may have been too harsh of a statement, knowing what I have seen with elcpu, I believe the intent was to just reiterate Apple's initial statement regarding feedback that I copied and pasted. (I don't expect that I could speak for elcpu, but I believe my expectations to be correct) I would imagine in the future that it would be toned down and the verbiage conform with what Apple states. The feedback provider could always read the final statement and take it for what it is worth, but still understand the original statement.
Hi deggie, you and Chris are correct of course.
After the "geniuses" wanted to charge me $328 for a new phone, I went online to Apple Support chat. They sent me a new phone for free because they said I was less than 90 days past the expiration of the warranty. I did have to speak to a supervisor.
I am experiencing touch disease on a my iPhone 6 plus.
