SimonV

Q: seagate personal cloud will not connect to internet

I have just purchased a Seagate Personal Cloud NAS drive which I have connected to my imac through the router on a time capsule. The imac sees the Seagate but when I try to set it up through the Seagate app, it tells me the the Seagate is not connected to the internet. The router is supplying internet to the imac through the next ethernet port however.

 

Has anyone else had this problem or can you suggest a fix please?

 

Many thanks

 

Simon

Imac, Mac OS X (10.6.5)

Posted on Aug 26, 2016 11:26 AM

Close

Q: seagate personal cloud will not connect to internet

  • All replies
  • Helpful answers

  • by KiltedTim,

    KiltedTim KiltedTim Aug 26, 2016 11:30 AM in response to SimonV
    Level 9 (54,877 points)
    iPhone
    Aug 26, 2016 11:30 AM in response to SimonV

    I'm not sure what this has to do with Apple... you should probably contact Seagate for assistance. There are probably changes you will have to make to your router for it to work. I seem to recall hearing lots of complaints regarding using it with the gateways provided for AT&T Uverse service.

  • by rkaufmann87,Helpful

    rkaufmann87 rkaufmann87 Aug 26, 2016 11:38 AM in response to SimonV
    Level 9 (58,115 points)
    Photos for Mac
    Aug 26, 2016 11:38 AM in response to SimonV

    Kilted Tim is correct, as it turns out NAS technology is not supported by Apple with the exception of their own Time Capsule products. This leaves you to contact the vendor (Seagate) to troubleshoot your problem. First ensure your NAS supports the version of OS X you have installed, also when considering upgrading or updating OS X ensure the NAS has patches for that version.

     

    Good luck.

  • by SimonV,

    SimonV SimonV Aug 26, 2016 11:40 AM in response to KiltedTim
    Level 1 (4 points)
    Desktops
    Aug 26, 2016 11:40 AM in response to KiltedTim

    Many thanks Tim,

    I thought that it probably had to do with the router set up in the airport app and the allocation of Ip addresses or something similar which is why I asked in apple. I have also asked Seagate so will post here is I can get a resolution to the challenge!

  • by SimonV,

    SimonV SimonV Aug 26, 2016 11:42 AM in response to rkaufmann87
    Level 1 (4 points)
    Desktops
    Aug 26, 2016 11:42 AM in response to rkaufmann87

    Hi rKaufmann

    Again, many thanks for the input. On the box it states that the product is compatible with Mac OS X 10.7 or higher which I have. Lets see what Seagate says.

    Thanks

    Simon