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Aug 26, 2016 3:08 PM in response to Jennym43by Carolyn Samit,Hi,
First, make absolutely sure it's not a subscription > https://support.apple.com/en-us/HT202039
Otherwise, learn how to report a problem with an item purchased within the last 90 days > Get help with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store