Is there a new way to submit Internet Radio stations to the iTunes list? itunesradio@apple.com bounces back.

Question

Level 1

8 points

Is there a new way to submit Internet Radio stations to the iTunes list? itunesradio@apple.com bounces back.

I am trying to submit new stations to the iTunes Internet Radio list. I've done this before and have completed the necessary forms again. I have tried to send the information to itunesradio@apple.com like you are supposed to, however, the e-mail address keeps bouncing back. This is the basic error:

<itunesradio@apple.com>: 550 5.1.6 recipient no longer on server: itunesradio@apple.com

If this e-mail is no longer working, is there a new method to submit stations to the directory?

Thanks,

Al

Posted on Aug 26, 2016 10:37 PM

Reply

Answer 1

Aug 26, 2016 11:19 PM in response to quadpain

This might be the best way - iTunes Store Requests: http://www.apple.com/feedback/itunes.html.

Reply

Answer 2

meeoshi

Level 1

19 points

Oct 10, 2016 10:08 AM in response to quadpain

It took a while to get the current info from Apple support, but these URLs worked for me:

https://support.itunesinternetradio.com/hc/en-us

https://support.itunesinternetradio.com/hc/en-us/requests/new

Hope this helps!

Reply

Answer 3

quadpain Author

Level 1

8 points

Oct 10, 2016 10:09 AM in response to meeoshi

Thanks. This worked.

Reply

Answer 4

Oct 10, 2016 10:38 AM in response to quadpain

I get Firefox bad certificate errors for those two URLs. Possible web site fraud? As a rule Apple tends to work through its own servers with .apple.com URLs.

Reply

Answer 5

quadpain Author

Level 1

8 points

Oct 11, 2016 5:51 PM in response to Limnos

Safari didn't give me any issues. I was slightly skeptical of the URL not being explicitly .apple.com, but submitting through the forms on that link actually worked in getting my streams listed in iTunes Internet Radio. I was sending all public information so there was no real worry.

However, if I try to go to those pages now, they don't seem to exist anymore.

Reply

Answer 6

meeoshi

Level 1

19 points

Oct 12, 2016 8:54 AM in response to Limnos

I tried the URLs in Firefox as well and they didn't work. However, they did come up in Chrome and Safari. When I heard back from the group administering the internet radio stations (Apple or subcontractor?), I noticed the helpdesk ticket email address was "support@internetradio.zendesk.com" and the signature had "http://support.itunesinternetradio.com" and "internetradio@apple.com". I'm guessing they might be contracting the administration of that part of iTunes (or phasing it out?). Oh, one other thing - after submitting to the form, I had to make an additional change, but when I tried to access the form again (via 3 different browsers), I couldn't get to it. I had to try via another computer (in this case, my iPhone), which worked. They might be throttling the support requests by IP address.

Reply

Answer 7

Oct 12, 2016 12:45 PM in response to meeoshi

I don't know. I get the impression is isn't above board. Apparently itunesinternetradio.com is administered by TuCows and you can read about the company here: https://en.wikipedia.org/wiki/Tucows I can't say definitively it isn't a real service, but most everything else Apple does runs through Apple's own servers. I can't say they are not handling things for Apple, and perhaps submitting something to them does get passed on (I wonder what they get out of it?), but to me it seems like buying a Rolex from somebody on a street corner.

Reply