Samuelchristina

Q: my ipad air 2 denied factory setting

Recently I deleted all the data from my Ipad air 2 through icloud in order to set it back to factory setting. However, I did it, it refused to factory setting. I also try 'restored backup' but it didn't work. Right now, my ipad has only apply logo on the screen. What can I do to have it back? What did I miss between the deletion and restoring? Please help!

Posted on Aug 26, 2016 10:56 PM

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Q: my ipad air 2 denied factory setting

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  • by Briansyddall,Apple recommended

    Briansyddall Briansyddall Aug 27, 2016 12:32 AM in response to Samuelchristina
    Level 6 (8,551 points)
    Apple Watch
    Aug 27, 2016 12:32 AM in response to Samuelchristina

    Hi

    Make sure your PC is running the latest itunes 12.4.4

    Turn ipad off connect lead to USB on your PC .

    Pess & hold power button down on ipad dont let go connect lead to iPad

    Keep power button pressed down until PC sees ipad .

    Then wait for restore you may need to do this more than once before it works.

    Cheers

    Brian