Pete73
Level 1 (12 points)
Desktops

Q: Finder not working in standard account

I hope this community can offer some assistance as I haven't had much luck with Google so far.

 

So basically I created another standard account which does not have admin control on my MacBook Pro with the intention of using this for everyday use. However when I log into the standard account Finder just will not work.

 

I have tried removing the apple finder plist and rebooting to no avail.

 

Can anyone offer some ideas on how I can resolve this issue?

MacBook Air (13-inch Mid 2012), OS X El Capitan (10.11.5)

Posted on Aug 27, 2016 12:36 AM

by Pete73,Solvedanswer
Pete73 Pete73
Level 1 (12 points)
Desktops
A:

Thanks for all the help and advice. I actually did a clean re-installation of the OS and wiped the HD over the weekend given the amount of crap I had on my system. From now on I'll be keeping it lean and not downloading heaps of stuff I don't really need. Everything is working perfectly now.

Posted on Aug 28, 2016 10:46 PM

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Pete73

Q: Finder not working in standard account

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  • by lllaass,

    lllaass lllaass Aug 27, 2016 12:47 AM in response to Pete73
    Level 10 (188,027 points)
    Desktops
    Aug 27, 2016 12:47 AM in response to Pete73

    What exactly happens when you try to use Finder?

  • by Pete73,

    Pete73 Pete73 Aug 27, 2016 12:55 AM in response to lllaass
    Level 1 (12 points)
    Desktops
    Aug 27, 2016 12:55 AM in response to lllaass

    Nothing basically. When I click on the Finder icon in dock it fails to open. If I try and use one of the tabs at the top of the screen and click on Go to a folder it just closes.

  • by Barney-15E,

    Barney-15E Barney-15E Aug 27, 2016 5:11 AM in response to Pete73
    Level 8 (49,784 points)
    Mac OS X
    Aug 27, 2016 5:11 AM in response to Pete73

    How about if you create yet another user. Does that work?

  • by Pete73,

    Pete73 Pete73 Aug 27, 2016 5:41 AM in response to Barney-15E
    Level 1 (12 points)
    Desktops
    Aug 27, 2016 5:41 AM in response to Barney-15E

    Just tried doing that and it's no different unfortunately

  • by Barney-15E,

    Barney-15E Barney-15E Aug 27, 2016 5:46 AM in response to Pete73
    Level 8 (49,784 points)
    Mac OS X
    Aug 27, 2016 5:46 AM in response to Pete73

    That would tend to indicate something is causing a problem system-wide.

    Please boot into Safe Mode and see if you still have the problems in the standard accounts:

    Try safe mode if your Mac doesn't finish starting up - Apple Support

     

    Safe mode is clunky, slow, and some things do not work. You just need to log in and verify that the Finder does work or not.

  • by Pete73,

    Pete73 Pete73 Aug 27, 2016 7:22 AM in response to Barney-15E
    Level 1 (12 points)
    Desktops
    Aug 27, 2016 7:22 AM in response to Barney-15E

    Ok finally managed to boot into Safe mode and the problem persists there too.

     

    So where does this leave me?

  • by lllaass,

    lllaass lllaass Aug 27, 2016 7:28 AM in response to Pete73
    Level 10 (188,027 points)
    Desktops
    Aug 27, 2016 7:28 AM in response to Pete73

    - Try resetting the SMC and NVRAM/PRAM

    Intel-based Macs: Resetting the System Management Controller (SMC)

    https://support.apple.com/en-us/HT201295

    About NVRAM and PRAM

    https://support.apple.com/en-us/HT204063

    - Try starting in Safe Mode

    OS X: What is Safe Boot, Safe Mode?

    https://support.apple.com/en-us/HT201262

    - Boot to Recovery and repair the startup disk

    OS X: About OS X Recovery - Apple Support

    https://support.apple.com/en-us/HT201314

    - If it is repairable reinstall the OSX

    How to reinstall OS X on your Mac - Apple Support

    https://support.apple.com/en-us/HT204904

    - If you do not have a backup use disk utility to restore the internal disk to an external disk so you can try to recover data.

    Then format the startup disk and do a fresh install of OSX

  • by Pete73,

    Pete73 Pete73 Aug 27, 2016 1:33 PM in response to lllaass
    Level 1 (12 points)
    Desktops
    Aug 27, 2016 1:33 PM in response to lllaass

    None of that worked so I'm assuming I'm left with only one option, to do a full wipe and fresh installation of the OS which quite frankly I can't bring myself to do given how long it would take me to reinstall everything from scratch. I'm assuming if I restored from time machine I would simply reintroduce whatever issue I currently have so it's either make do with using just this admin account that is working fine or tear it all down and start over.

  • by Eric Root,

    Eric Root Eric Root Aug 27, 2016 1:52 PM in response to Pete73
    Level 9 (70,068 points)
    iTunes
    Aug 27, 2016 1:52 PM in response to Pete73

    Try running this program while in the standard account and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.
      

    Etrecheck – System Information

  • by Pete73,

    Pete73 Pete73 Aug 27, 2016 2:34 PM in response to Eric Root
    Level 1 (12 points)
    Desktops
    Aug 27, 2016 2:34 PM in response to Eric Root

    EtreCheck version: 3.0.2 (306)

    Report generated 2016-08-28 07:30:52

    Download EtreCheck from https://etrecheck.com

    Runtime 1:29

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Other problem

     

    Hardware Information: ⓘ

        MacBook Pro (Retina, 13-inch, Early 2015)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        MacBook Pro - model: MacBookPro12,1

        1 3.1 GHz Intel Core i7 CPU: 2-core

        16 GB RAM Not upgradeable

            BANK 0/DIMM0

                8 GB DDR3 1867 MHz ok

            BANK 1/DIMM0

                8 GB DDR3 1867 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en0: 802.11 a/b/g/n/ac

        Battery: Health = Normal - Cycle count = 261

     

    Video Information: ⓘ

        Intel Iris Graphics 6100

            Color LCD 2560 x 1600

     

    System Software: ⓘ

        OS X El Capitan 10.11.6 (15G31) - Time since boot: about one hour

     

    Disk Information: ⓘ

        APPLE SSD SM0512G disk0 : (500.28 GB) (Solid State - TRIM: Yes)

            EFI (disk0s1) <not mounted> : 210 MB

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

            Macintosh HD (disk1) / : 499.06 GB (140.93 GB free)

                Encrypted AES-XTS Unlocked

                Core Storage: disk0s2 499.42 GB Online

     

    USB Information: ⓘ

        Apple Card Reader 127.87 GB

            SD MEMORY (disk3s1) /Volumes/SD MEMORY : 127.85 GB (7.63 GB free)

        SanDisk Ultra Fit 31.1 GB

            EFI (disk2s1) <not mounted> : 210 MB

            SanDisk USB (disk2s2) /Volumes/SanDisk USB : 30.76 GB (30.64 GB free)

        Broadcom Corp. Bluetooth USB Host Controller

     

    Thunderbolt Information: ⓘ

        Apple Inc. thunderbolt_bus

     

    Gatekeeper: ⓘ

        Mac App Store and identified developers

     

    Unknown Files: ⓘ

        /Library/LaunchDaemons/org.torproject.tor.plist

            /usr/bin/local/tor

        One unknown file found. [Check files]

     

    Kernel Extensions: ⓘ

            /Applications/Boxcryptor.app

        [not loaded]    com.boxcryptor.BCFS.filesystems.bcfs (3.1.0 - SDK 10.9 - 2016-03-02) [Support]

     

            /Applications/Parallels Desktop.app

        [not loaded]    com.parallels.kext.hypervisor (12.0.0 41273 - SDK 10.9 - 2016-08-19) [Support]

        [not loaded]    com.parallels.kext.netbridge (12.0.0 41273 - SDK 10.9 - 2016-08-19) [Support]

        [not loaded]    com.parallels.kext.usbconnect (12.0.0 41273 - SDK 10.9 - 2016-08-19) [Support]

        [not loaded]    com.parallels.kext.vnic (12.0.0 41273 - SDK 10.9 - 2016-08-19) [Support]

     

            /Applications/Private Eye.app

        [loaded]    com.radiosilenceapp.nke.PrivateEye (1.1 - SDK 10.11 - 2016-06-10) [Support]

     

            /Applications/Tunnelblick.app

        [not loaded]    net.tunnelblick.tap (20141104 (Tunnelblick build 4581) - 2016-08-15) [Support]

        [not loaded]    net.tunnelblick.tun (20141104 (Tunnelblick build 4581) - 2016-08-15) [Support]

     

            /Applications/Vallum.app

        [loaded]    it.murus.vallumlogsnke (1.0 - SDK 10.11 - 2016-04-30) [Support]

        [loaded]    it.murus.vallumnke (1.0 - SDK 10.11 - 2016-04-30) [Support]

     

            /Library/Application Support/VirtualBox

        [loaded]    org.virtualbox.kext.VBoxDrv (5.0.26 - 2016-07-25) [Support]

        [loaded]    org.virtualbox.kext.VBoxNetAdp (5.0.26 - 2016-07-25) [Support]

        [loaded]    org.virtualbox.kext.VBoxNetFlt (5.0.26 - 2016-07-25) [Support]

        [loaded]    org.virtualbox.kext.VBoxUSB (5.0.26 - 2016-07-25) [Support]

     

            /Library/Application Support/ViscosityVPP

        [not loaded]    com.viscosityvpn.Viscosity.tap (1.2 - 2016-02-05) [Support]

        [not loaded]    com.viscosityvpn.Viscosity.tun (1.2 - 2016-02-05) [Support]

     

    System Launch Agents: ⓘ

        [not loaded]    6 Apple tasks

        [loaded]    168 Apple tasks

        [running]    64 Apple tasks

     

    System Launch Daemons: ⓘ

        [not loaded]    37 Apple tasks

        [loaded]    156 Apple tasks

        [running]    97 Apple tasks

     

    Launch Agents: ⓘ

        [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a 23d420d.plist (2016-07-13) [Support]

        [running]    com.github.dnscrypt-osxclient.DNSCryptMenuBar.plist (2015-07-01) [Support]

        [not loaded]    com.maintain.LogOut.plist (2016-02-08)

        [not loaded]    com.maintain.PurgeInactiveMemory.plist (2016-02-08)

        [not loaded]    com.maintain.Restart.plist (2016-02-08)

        [not loaded]    com.maintain.ShutDown.plist (2016-02-08)

        [not loaded]    com.maintain.Sleep.plist (2016-02-08)

        [running]    com.maintain.SystemEvents.plist (2016-02-08)

        [loaded]    com.oracle.java.Java-Updater.plist (2016-08-14) [Support]

        [loaded]    com.parallels.mobile.prl_deskctl_agent.launchagent.plist (2016-01-15) [Support]

        [loaded]    org.gpgtools.Libmacgpg.xpc.plist (2016-07-07) [Support]

        [loaded]    org.gpgtools.gpgmail.enable-bundles.plist (2015-03-08) [Support]

        [loaded]    org.gpgtools.gpgmail.patch-uuid-user.plist (2015-03-08) [Support]

        [loaded]    org.gpgtools.macgpg2.fix.plist (2015-03-08) [Support]

        [running]    org.gpgtools.macgpg2.shutdown-gpg-agent.plist (2015-03-08) [Support]

        [loaded]    org.gpgtools.updater.plist (2016-08-08) [Support]

     

    Launch Daemons: ⓘ

        [loaded]    com.adobe.ARMDC.Communicator.plist (2016-07-13) [Support]

        [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist (2016-07-13) [Support]

        [running]    com.adobe.agsservice.plist (2016-08-14) [Support]

        [loaded]    com.adobe.fpsaud.plist (2016-06-29) [Support]

        [loaded]    com.boxcryptor.BCFS.KextLoaderHelper.plist (2016-01-28) [Support]

        [loaded]    com.github.dnscrypt-osxclient.DNSCryptAfterboot.plist (2015-07-01) [Support]

        [failed]    com.github.dnscrypt-osxclient.DNSCryptConsoleChange.plist (2015-07-01) [Support]

        [loaded]    com.github.dnscrypt-osxclient.DNSCryptControlChange.plist (2015-07-01) [Support]

        [loaded]    com.github.dnscrypt-osxclient.DNSCryptNetworkChange.plist (2015-07-01) [Support]

        [running]    com.huawei.mbbservice.plist (2016-02-05) [Support]

        [loaded]    com.iwaxx.Debookee.PacketTool.plist (2016-06-16) [Support]

        [loaded]    com.macpaw.CleanMyMac3.Agent.plist (2016-06-11) [Support]

        [not loaded]    com.maintain.HideSpotlightMenuBarIcon.plist (2016-02-08)

        [loaded]    com.malwarebytes.HelperTool.plist (2016-06-14) [Support]

        [loaded]    com.oracle.java.Helper-Tool.plist (2016-08-14) [Support]

        [failed]    com.parallels.mobile.dispatcher.launchdaemon.plist (2016-01-15) [Support]

        [failed]    com.parallels.mobile.kextloader.launchdaemon.plist (2016-01-15)

        [loaded]    com.radiosilenceapp.nke.PrivateEye.plist (2011-10-06)

        [loaded]    com.sparklabs.ViscosityVPPHelper.plist (2016-02-05) [Support]

        [running]    com.tenablesecurity.nessusd.plist (2016-07-23) [Support]

        [not loaded]    homebrew.mxcl.dnscrypt-proxy.plist (2016-05-28) [Support]

        [running]    it.murus.murusd.plist (2016-04-13) [Support]

        [running]    it.murus.murusfirewallrules.plist (2016-04-28) [Support]

        [loaded]    it.murus.updatethreats.plist (2016-08-28)

        [running]    it.murus.vallumafd.plist (2016-06-16) [Support]

        [not loaded]    net.privatetunnel.ovpnagent.plist (2015-12-03) [Support]

        [loaded]    net.tunnelblick.tunnelblick.tunnelblickd.plist (2016-08-15) [Support]

        [loaded]    org.gpgtools.gpgmail.patch-uuid.plist (2015-03-08) [Support]

        [failed]    org.torproject.tor.plist (2016-06-11) [Support]

        [not loaded]    org.virtualbox.startup.plist (2016-07-25) [Support]

        [loaded]    org.wireshark.ChmodBPF.plist (2016-06-16) [Support]

     

    User Login Items: ⓘ

        Rohos Logon Key    Application  (/Applications/Rohos Logon Key.app)

     

    Internet Plug-ins: ⓘ

        SiteAdvisor: 2.0 - SDK 10.1 (2014-12-06) [Support]

        FlashPlayer-10.6: 22.0.0.209 - SDK 10.9 (2016-07-13) [Support]

        QuickTime Plugin: 7.7.3 (2016-07-09)

        AdobePDFViewerNPAPI: 15.017.20053 - SDK 10.11 (2016-08-05) [Support]

        AdobePDFViewer: 15.017.20053 - SDK 10.11 (2016-08-05) [Support]

        Flash Player: 22.0.0.209 - SDK 10.9 (2016-07-13) [Support]

        Default Browser: 601 - SDK 10.11 (2016-07-09)

        nplastpass: 4.1.2 - SDK 10.11 (2016-08-02) [Support]

        JavaAppletPlugin: Java 8 Update 101 build 13 (2016-08-14) Check version

     

    3rd Party Preference Panes: ⓘ

        DNSCrypt (2016-08-26) [Support]

        Flash Player (2016-06-29) [Support]

        FUSE for OS X (OSXFUSE) (2016-01-18) [Support]

        GPGPreferences (2016-07-14) [Support]

        Java (2016-06-22) [Support]

        Nessus.Preferences (2016-07-23) [Support]

        Paragon NTFS for Mac ® OS X (2016-02-18) [Support]

     

    Time Machine: ⓘ

        Skip System Files: NO

        Mobile backups: ON

        Auto backup: YES

        Volumes being backed up:

            Macintosh HD: Disk size: 499.06 GB Disk used: 358.12 GB

        Destinations:

            Time Machine Backup [Local]

            Total size: 999.63 GB

            Total number of backups: 3

            Oldest backup: 5/08/2016, 3:24 PM

            Last backup: 13/08/2016, 1:33 PM

            Size of backup disk: Too small

                Backup size 999.63 GB < (Disk used 358.12 GB X 3)

     

    Top Processes by CPU: ⓘ

            16%    System Events(2)

             6%    WindowServer

             6%    firefox(2)

             2%    kernel_task

             2%    launchservicesd

     

    Top Processes by Memory: ⓘ

        2.30 GB    firefox(2)

        1.32 GB    kernel_task

        344 MB    Dock(2)

        213 MB    nessusd

        197 MB    WindowServer

     

    Virtual Memory Information: ⓘ

        4.01 GB    Free RAM

        12.00 GB    Used RAM (6.85 GB Cached)

        0 B    Swap Used

     

    Diagnostics Information: ⓘ

        Aug 28, 2016, 06:11:08 AM    Self test - passed

        Aug 27, 2016, 05:00:51 PM    ~/Library/Logs/DiagnosticReports/Finder_2016-08-27-170051_[redacted].crash

            com.apple.finder - /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder

        Aug 27, 2016, 05:00:39 PM    ~/Library/Logs/DiagnosticReports/Finder_2016-08-27-170039_[redacted].crash

        Aug 27, 2016, 05:00:20 PM    ~/Library/Logs/DiagnosticReports/Finder_2016-08-27-170020_[redacted].crash

        Aug 27, 2016, 05:00:11 PM    ~/Library/Logs/DiagnosticReports/Finder_2016-08-27-170011_[redacted].crash

        Aug 27, 2016, 05:00:08 PM    ~/Library/Logs/DiagnosticReports/Finder_2016-08-27-170008_[redacted].crash

        Aug 27, 2016, 04:59:43 PM    ~/Library/Logs/DiagnosticReports/Finder_2016-08-27-165943_[redacted].crash

        Aug 27, 2016, 04:59:10 PM    ~/Library/Logs/DiagnosticReports/Finder_2016-08-27-165910_[redacted].crash

        Aug 27, 2016, 04:55:02 PM    ~/Library/Logs/DiagnosticReports/Finder_2016-08-27-165502_[redacted].crash

     

        Standard users cannot read /Library/Logs/DiagnosticReports.

        Run as an administrator account to see more information.

  • by Barney-15E,

    Barney-15E Barney-15E Aug 27, 2016 2:54 PM in response to Pete73
    Level 8 (49,784 points)
    Mac OS X
    Aug 27, 2016 2:54 PM in response to Pete73

    You have a metric ***-ton of crap installed.

    I would start by uninstalling CleanBrickMyMac.

    Then Cocktail.

    Then, try Vallum…and all the other "security"/firewall stuff.

    Then Paragon… ← this one is the least of my worries, but since it intercepts mounting of disks, it may be interfering with Finder.

     

    I'm surprised it even boots with all of that crap.

    Is there any piece of software you've passed up installing?

  • by lllaass,

    lllaass lllaass Aug 27, 2016 2:54 PM in response to Pete73
    Level 10 (188,027 points)
    Desktops
    Aug 27, 2016 2:54 PM in response to Pete73

    Uninstall CleanMyMac. Use the manual method of:

    http://uninstallmacapplications.blogspot.com/2015/09/uninstall-cleanmymac-3-comp letely-n.html

    Do not not use another app to uninstall it.

  • by Pete73,

    Pete73 Pete73 Aug 27, 2016 3:21 PM in response to Barney-15E
    Level 1 (12 points)
    Desktops
    Aug 27, 2016 3:21 PM in response to Barney-15E

    I think a tear down and fresh start wouldn't be such a bad thing, you are right there is way too much crap in there. Cheers for your help though.

  • by Pete73,

    Pete73 Pete73 Aug 27, 2016 3:44 PM in response to lllaass
    Level 1 (12 points)
    Desktops
    Aug 27, 2016 3:44 PM in response to lllaass

    I thought I had already uninstalled CleanMyMac ages ago, seems like it left some remnants behind.

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