HT202831: How iOS decides which wireless network to auto-join

Learn about How iOS decides which wireless network to auto-join
Mario5477

Q: my wireless connection indicates connected but cant navigate in internet. How can I restart the wireless connection

my wireless connection indicates connected but cant navigate in internet. How can I restart the wireless connection

iMac, OS X El Capitan (10.11.6)

Posted on Aug 27, 2016 8:19 AM

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Q: my wireless connection indicates connected but cant navigate in internet. How can I restart the wireless connection

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  • by elcpu,

    elcpu elcpu Aug 27, 2016 8:20 AM in response to Mario5477
    Level 6 (15,908 points)
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    Aug 27, 2016 8:20 AM in response to Mario5477

    Below is a User Tip about Wi-Fi issues. Suggest starting from the top and working down.

     

    1) Restart you device.

    2) Reset Network Settings:  Settings > General > Reset > Reset Network Settings. Rejoin the Network again.

    3) Reboot Router/Modem:  Unplug from power for 2 minutes and plug again. Update Router Firmware (check manufacturer’s support website for a newer FW). Also try different bands (2.4 GHz and 5 GHz) and different bandwidths (20 MHz recommended for the 2.4 band). Channels 1, 6 or 11 are recommended for the 2.4 band.

    4) Change to Google's DNS:  Settings > Wi-Fi > Click on the Network, Delete all numbers under DNS and enter 8.8.8.8 or alternatively 8.8.4.4

    5) Disable device prioritization on the router if this feature is available. Also disable any VPN apps and test Wi-Fi again.

    6) Determine if other Wi-Fi devices on network are working well (other iOS devices, Macs, PCs).

    7) Try device at another Network, i.e., neighbors’, public coffee house, etc.

    8) Backup and Restore the Device using iTunes. Try restoring as New first and testing it. If ok try restoring the backup (the backup could be corrupted).

    https://support.apple.com/en-us/HT201252

    9) Go to an Apple store for hardware evaluation. The Wi-Fi chip or the antenna could be defective.

     

    User Tip:  https://discussions.apple.com/docs/DOC-9892