JozieRiks
Level 1 (4 points)
Desktops

Q: Mac complete freeze

My Mac suddenly started freezing completely, and now i can't get past entering my password, before it freeze and i cannot use mouse or keypad. Mouse is located in left upper corner and the screen i black.

 

It started les than 2 hours ago. I was using safari to do som work from home, when it suddenly froze after approximately 3 min. of use.

 

Then it gradually went from bad to worse, and i could not even get past entering my password after restart.

 

I tired starting in "safe mode" and from here i can use it fine. However when I do a restart i "normal mode", the freezing thing starts up again.

 

Futhermore I checked that i have lots of storage available ect.

 

Any suggestions as to how to fix this problem or what is wrong?

MacBook Pro (Retina, 13-inch, Mid 2014), iOS 9.3.5

Posted on Aug 27, 2016 6:50 AM

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JozieRiks

Q: Mac complete freeze

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  • Helpful answers

  • by lllaass,Helpful

    lllaass lllaass Aug 27, 2016 7:15 AM in response to JozieRiks
    Level 10 (187,831 points)
    Desktops
    Aug 27, 2016 7:15 AM in response to JozieRiks
    •   Note the time of the next freeze. After rebooting in Safe mode open the Console app in Finder>Applications>Utilities and look for log entries at the time of the freeze. Post suspicious ones here.
    • Look before the log entry that starts with BOOT_TIME since that is the first line of a bootup

     

    Yu can also try:

    - Try resetting the SMC and NVRAM/PRAM

    Intel-based Macs: Resetting the System Management Controller (SMC)

    https://support.apple.com/en-us/HT201295

    About NVRAM and PRAM

    https://support.apple.com/en-us/HT204063

    - Try starting in Safe Mode

    OS X: What is Safe Boot, Safe Mode?

    https://support.apple.com/en-us/HT201262

    - Boot to Recovery and repair the startup disk

    OS X: About OS X Recovery - Apple Support

    https://support.apple.com/en-us/HT201314

    - If it is repairable reinstall the OSX

    How to reinstall OS X on your Mac - Apple Support

    https://support.apple.com/en-us/HT204904

    - If you do not have a backup use disk utility to restore the internal disk to an external disk so you can try to recover data.

    Then format the startup disk and do a fresh install of OSX


    This is the Mac Pro desktop forum. I requested your post be moved to the MacBook Pro laptop forum or other appropriate forum.

  • by JozieRiks,

    JozieRiks JozieRiks Aug 27, 2016 7:22 AM in response to lllaass
    Level 1 (4 points)
    Desktops
    Aug 27, 2016 7:22 AM in response to lllaass

    27/08/16 16:07:34,809 sharingd[469]: 16:07:34.809 : Exiting...

    27/08/16 16:07:34,820 mds[79]: (Server.Warning:445) No stores registered for metascope "kMDQueryScopeComputerIndexed"

    27/08/16 16:07:34,854 Finder[293]: Lost connection to sharingd

    27/08/16 16:07:34,855 Finder[293]: Lost connection to sharingd

    27/08/16 16:07:34,855 Finder[293]: Lost connection to sharingd

    27/08/16 16:07:34,840 com.apple.xpc.launchd[1]: (com.apple.sharingd) Service only ran for 3 seconds. Pushing respawn out by 7 seconds.

    27/08/16 16:07:34,855 com.apple.xpc.launchd[1]: (com.apple.bird) Service only ran for 3 seconds. Pushing respawn out by 7 seconds.

    27/08/16 16:07:34,874 CoreLocationAgent[356]: locationRequest for pid=350 response=65535

    27/08/16 16:07:34,905 useractivityd[341]: [SFActivityAdvertiser] ERROR: lost XPC connection

    27/08/16 16:07:34,907 useractivityd[341]: [SFContinuityScanManager] ERROR: lost XPC connection

    27/08/16 16:07:34,939 mds[79]: (Server.Warning:445) No stores registered for metascope "kMDQueryScopeComputer"

    27/08/16 16:07:35,048 mapspushd[288]: 2016-08-27 16:07:35.046, 288, 63430790, [MapsAnnouncements]: Failed to remove cached announcements file: Error Domain=NSCocoaErrorDomain Code=4 "“Announcements.pbd” kunne ikke fjernes." UserInfo={NSFilePath=/Users/rikkenielsen/Library/Caches/Maps/Announcements.pbd, NSUserStringVariant=(

        Remove

    ), NSUnderlyingError=0x7faf63422f10 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}}

    27/08/16 16:07:35,058 sandboxd[143]: ([483]) DesktopServicesH(483) System Policy: deny file-write-mode /Volumes/Recovery HD/.Trashes/501

    27/08/16 16:07:35,163 Spotlight[485]: applications query - started

    27/08/16 16:07:35,166 mds[79]: (Server.Warning:445) No stores registered for metascope "kMDQueryScopeComputer"

    27/08/16 16:07:35,166 Spotlight[485]: applications query - finished in 0.0033 seconds

    27/08/16 16:07:35,361 Safari[429]: tcp_connection_tls_session_error_callback_imp 15 __tcp_connection_tls_session_callback_write_block_invoke.434 error 22

    27/08/16 16:07:35,000 kernel[0]: hfs: unmount initiated on Recovery HD on device disk0s3

    27/08/16 16:07:35,553 sandboxd[143]: ([336]) storeaccountd(336) deny file-write-create /Users/rikkenielsen/Library/Caches/com.apple.Safari/ProductionBag

    27/08/16 16:07:35,648 pkd[312]: client 486 plug-in com.apple.ncplugin.WorldClock election := (null)

  • by JozieRiks,

    JozieRiks JozieRiks Aug 27, 2016 7:24 AM in response to lllaass
    Level 1 (4 points)
    Desktops
    Aug 27, 2016 7:24 AM in response to lllaass

    27/08/16 16:07:35,650 pkd[312]: client 486 plug-in com.apple.share.SocialWidget election := (null)

    27/08/16 16:07:35,651 pkd[312]: client 486 plug-in com.apple.ncplugin.FindMyFriends election := (null)

    27/08/16 16:07:35,653 pkd[312]: client 486 plug-in com.apple.ncplugin.calculator election := (null)

    27/08/16 16:07:37,257 pkd[312]: enabling pid=486 for plug-in com.apple.iCal.CalendarNC(1.0) 001654C3-E0C0-4AF6-8EB7-20BFCD74FBF7 /Applications/Calendar.app/Contents/PlugIns/com.apple.iCal.CalendarNC.appex

    27/08/16 16:07:37,259 pkd[312]: enabling pid=486 for plug-in com.apple.ncplugin.weather(1.0) 768D5AAB-4DDE-4A71-9BFF-C14540504F0D /System/Library/CoreServices/Weather.app/Contents/PlugIns/com.apple.ncplugin.we ather.appex

    27/08/16 16:07:37,261 pkd[312]: enabling pid=486 for plug-in com.apple.ncplugin.stocks(1.0) CF5C5505-A449-4611-9EF0-D1419AB80E72 /System/Library/CoreServices/Stocks.app/Contents/PlugIns/com.apple.ncplugin.sto cks.appex

    27/08/16 16:07:37,304 watchdogd[493]:  [watchdog_daemon] @(    wd_watchdog_open) - IOIteratorNext failed (kr=0)

    27/08/16 16:07:37,304 watchdogd[493]:  [watchdog_daemon] @(      wd_daemon_init) - could not open connection with the kernel watchdog

    27/08/16 16:07:37,304 watchdogd[493]:  [watchdog_daemon] @(                main) - cannot initialize the watchdog service

    27/08/16 16:07:37,305 com.apple.xpc.launchd[1]: (com.apple.watchdogd) Service only ran for 0 seconds. Pushing respawn out by 10 seconds.

    27/08/16 16:07:37,602 mds[79]: (Server.Warning:445) No stores registered for metascope "kMDQueryScopeComputer"

    27/08/16 16:07:37,629 NotificationCenter[486]: plugin com.apple.ncplugin.stocks invalidated

    27/08/16 16:07:37,629 com.apple.ncplugin.stocks[492]: host connection <NSXPCConnection: 0x7fbda8c19970> connection from pid 486 invalidated

    27/08/16 16:07:37,675 NotificationCenter[486]: plugin com.apple.iCal.CalendarNC invalidated

    27/08/16 16:07:37,676 com.apple.iCal.CalendarNC[490]: host connection <NSXPCConnection: 0x7fb37a61c2f0> connection from pid 486 invalidated

    27/08/16 16:07:37,758 mds[79]: (Server.Warning:445) No stores registered for metascope "kMDQueryScopeComputer"

    27/08/16 16:07:37,759 mds[79]: (Server.Warning:445) No stores registered for metascope "kMDQueryScopeComputer"

    27/08/16 16:07:41,864 sharingd[495]: 16:07:41.863 : Starting Up...

    27/08/16 16:07:41,866 sharingd[495]: 16:07:41.866 : Device Capabilities (Handoff:YES, Instant Hotspot:YES, AirDrop:YES, Legacy AirDrop:YES, Remote Disc:NO)

    27/08/16 16:07:42,093 ContainerMetadataExtractor[498]: CGSConnectionByID: 0 is not a valid connection ID.

  • by JozieRiks,

    JozieRiks JozieRiks Aug 27, 2016 7:27 AM in response to JozieRiks
    Level 1 (4 points)
    Desktops
    Aug 27, 2016 7:27 AM in response to JozieRiks

    I have no idea what is supisous so i just put it all in there.

     

    The boottime = 27/08/16 16:09:19,000 bootlog[0]: BOOT_TIME 1472306959 0

     

    I notet that the mac froze at 16.08 (my time) but the time stamps jump from

    27/08/16 16:07:43,000 kernel[0]: Process launchd [1] disabling system-wide CPU Throttling

    to

    27/08/16 16:09:19,000 bootlog[0]: BOOT_TIME 1472306959 0

     

    Does this help figure out what the problem is?

  • by JozieRiks,

    JozieRiks JozieRiks Aug 27, 2016 10:51 AM in response to lllaass
    Level 1 (4 points)
    Desktops
    Aug 27, 2016 10:51 AM in response to lllaass

    I did the following

     

    1) boot to Recovery and repair startup disk

     

    When that did not help I

     

    2) reset SMC, ( I noticed that i had a lot of the problems that indicated that i needed to reset this - ie. keypad light missing and only working periodically)

     

    However resetting SMC didn't help the problem at all (i tried it twice), so then i tried

     

    3) reinstalled OS X

     

    that didn't help either, so now i am at a complete loss.

     

    Do you have any suggestion what to try next?

     

    I find it really odd that the safe boot works perfectly, but when i start up normally i can't do anything without the Mac Freezing up instantly.

     

    Thx for all you help so far.

  • by lllaass,

    lllaass lllaass Aug 27, 2016 12:35 PM in response to JozieRiks
    Level 10 (187,831 points)
    Desktops
    Aug 27, 2016 12:35 PM in response to JozieRiks

    Run Apple Hardware Test

    Using Apple Hardware Test - Apple Support